Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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External reviews are not included in the AWS star rating for the product.
Really difficult and expensive to set up
What do you like best about the product?
Can do basically anything you want it to do if you pay enough money and spend enough time.
What do you dislike about the product?
Lightening experience feels like a beta.
What problems is the product solving and how is that benefiting you?
1 tool for sales and support
Recommendations to others considering the product:
invest in a consultant to set it up and a full time consultant
Limitless possibilities
What do you like best about the product?
I love that you can be insanely creative inside of Salesforce. There is no problem you can't solve when you fully understand the platform!
What do you dislike about the product?
While Salesforce does iterate on their software three times a year, they often ignore old pain points in favor of flashy new features. While most have workarounds, it's sometimes painful to have to use one for years.
What problems is the product solving and how is that benefiting you?
Amazing and instant customizability when the business brings you a problem. Faster turnaround on requests.
Recommendations to others considering the product:
Get on Trailhead and check it out for yourself for free. You can do a TON on there and get a great sense of what is possible.
Sales Force is the multitool you need in the work place.
What do you like best about the product?
I enjoy the fact that I have never had any issues understanding the UI. It always works as long as I have cleared my browser cache. We also use Fuze to track calls and the integration with phones and chats has been a great one.
What do you dislike about the product?
I would love to have the option to change the color scheme. Other than that the only change I can think of is to add the option to open a case without opening the search feature. Lastly the history tool could use a good UI update.
What problems is the product solving and how is that benefiting you?
We can track every interaction with users and agents on a daily basis. We can then use that information and use the data to understand trends of issues that might be occurring.We use the thinking phones interface to track calls as well and we use the chat system to communicate with our end users.
Recommendations to others considering the product:
if you wish to use a ticketing system that you can make your own Salesforce offers some great customization options.
Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is very solid and scalable solution.
What do you dislike about the product?
Expensive and web based application only
What problems is the product solving and how is that benefiting you?
Tracking issues across many teams. Reporting is great.
Recommendations to others considering the product:
Try this product first
Most User Friendly CRM System
What do you like best about the product?
This is the most user friendly cry system both front wnd and back end.
What do you dislike about the product?
I wish that it were possible to get admin certified without having to be certified for all clouds. I work exclusively on service.
What problems is the product solving and how is that benefiting you?
SFDC is our completebsystem of record. It is clean and easy to navigate for the business.
Excellent tool for customer support with customer engagement capabilities
What do you like best about the product?
Ability to interact with customers through a variety of channels (live agent, knowledge base, cases, community)
What do you dislike about the product?
Can get pricey depending on the number of users
What problems is the product solving and how is that benefiting you?
We are using the service cloud to provide help desk ticketing capability to our customers, as well as providing them with the ability to interact with us in a Salesforce community
All in one place
What do you like best about the product?
Easy to search and find what you are looking for
What do you dislike about the product?
How easy it is to completely back out of
What problems is the product solving and how is that benefiting you?
I use it every day to search for answer to customers problems
Easy accessibility with sales force
What do you like best about the product?
I love our company is able to prioritize
What do you dislike about the product?
Can't view other agents looking at same email
What problems is the product solving and how is that benefiting you?
Our platform is used for customer support. A huge benefit is being able to look up all open tickets for a user
Access
What do you like best about the product?
Easily accessible for most of your customer information
What do you dislike about the product?
No current dislikes..program serves my use
What problems is the product solving and how is that benefiting you?
The abillity to see information across multiple departments
Great Software
What do you like best about the product?
Easy to use and get the job done. Provides great support
What do you dislike about the product?
With it being cloud based sometimes it can be slow
What problems is the product solving and how is that benefiting you?
Providing customer feedback . Easy to yse
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