Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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External reviews are not included in the AWS star rating for the product.
Would not recommend if you need a ready-to-go solution
What do you like best about the product?
Very nice integration with email - if needed customer can communicate completely via email.
What do you dislike about the product?
Among some areas where improvement is needed are:
- Old looking interface
- Mediocre search functionality
- Old looking interface
- Mediocre search functionality
What problems is the product solving and how is that benefiting you?
Using this as a helpdesk solution, where clients and internal users can crate tickets via email, and this exact functionality works great. But it would take some effort to customize the system for your needs.
Recommendations to others considering the product:
Go through the full life cycle of a ticket during PoC/trial to make sure the system fits ALL of your needs.
Powerful Analytics and Productivity
What do you like best about the product?
Ease of use & configuration capabilities
What do you dislike about the product?
The licensing for service cloud is perceived to be complex by some clients since there are so many add-on components not included in the base license
What problems is the product solving and how is that benefiting you?
Service cloud has allowed my clients to dramatically improve customer experience, productivity of employees, and improved business analytics for executives executives.
SERVICE AGENT
What do you like best about the product?
GREAT USER INTERFACE ALL IN ONE PLACE HELP OUR AGENTS TO RESOLVE EVERYTHING I
What do you dislike about the product?
Sometimes the integration between a phone will not work properly but that depends on the connector
What problems is the product solving and how is that benefiting you?
More time doing our best support service
Recommendations to others considering the product:
Test
Very robust and customizable, not cheap might not be that simple
What do you like best about the product?
You can customize it a lot, it works correctly, a lot of integration options
What do you dislike about the product?
If you don't really need all of what it offers you can find solutions that are easier to deploy and way cheaper
What problems is the product solving and how is that benefiting you?
Cusomer care and sales
Recommendations to others considering the product:
From my own experience I would look into cheaper options unless you absolutely need an specific feature.
Excellent Product
What do you like best about the product?
The flexibility of the product to integrate other apps makes it even more versatile. Live agent, flexible assignment rules to name a few are my favorites.
What do you dislike about the product?
Lot of customization needed to improve UI
What problems is the product solving and how is that benefiting you?
Customer Service
East setup
What do you like best about the product?
Help desk set an example how easy to implement it. And awesome support.
What do you dislike about the product?
Pricing , it's expensive.
Product must be affordable for everyone.
Product must be affordable for everyone.
What problems is the product solving and how is that benefiting you?
Our business portal hosted there.
Easy to use
What do you like best about the product?
It’s easy to use and to train yourself. Helps with sales and customer service.
What do you dislike about the product?
Not much negative to say.. sometimes it’s slow but I feel that’s a internal problem not the program.
What problems is the product solving and how is that benefiting you?
It helps get to see some of the problems that may arise and the solution is already input in the system.
Very flexible, not always intuitive
What do you like best about the product?
Flexibility and much detail available in the screens
What do you dislike about the product?
Accessing information can be somewhat confusing.
What problems is the product solving and how is that benefiting you?
Pulling up details about clients quickly while not making them wait. Adding notes for next representatives to access.
Salesforce is very user friendly!
What do you like best about the product?
Salesforce is easy to navigate! Allows the user to organize tasks, and track productivity!
What do you dislike about the product?
Chat functions are often problematic.
What problems is the product solving and how is that benefiting you?
Great way to keep track of productivity and keep clrecords for our customers.
Large public sector implementation
What do you like best about the product?
The customizability of the CRM is very good for implementer.
What do you dislike about the product?
There are many ideas on ideaexchange that limit some cabailities we would like to build. The pipeline is full.
What problems is the product solving and how is that benefiting you?
We have a public facing form and self service portals.
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