Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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User friendly
What do you like best about the product?
The application is easy to use. Nothing hard about it.
What do you dislike about the product?
Nothing. The application is user friendly.
What problems is the product solving and how is that benefiting you?
Customer related issues and prolem solving.
It's fine
What do you like best about the product?
It does what it's supposed to do with little to no issue.
What do you dislike about the product?
It seems like it wants to integrate a number of functions across different platforms but just comes up a little short.
What problems is the product solving and how is that benefiting you?
It organizes our accounts
User friendly
What do you like best about the product?
The ease of using the product. It helps you keep track of customer history with very simple search ability.
What do you dislike about the product?
The time It took to merge customers profiles.
What problems is the product solving and how is that benefiting you?
Keeping track of all of our customers interactions.
Recommendations to others considering the product:
Easy to use and customizable.
Great tool
What do you like best about the product?
Integration with jira, slack etc
Fearures for timecards, dashboards
Fearures for timecards, dashboards
What do you dislike about the product?
Search is sometimes not intuitive, need to use exact keywords
What problems is the product solving and how is that benefiting you?
Sales, timecards, expenses, utilization tracking for resources
Review of Salesforce
What do you like best about the product?
it is extremely user friendly and easy to use.
What do you dislike about the product?
i don't have any complaints about salesforce, I love that we use it
What problems is the product solving and how is that benefiting you?
it makes all of our interactions with our customers very organized
Great Interface and easy to use
What do you like best about the product?
Everything is easily found in the easy to use interface and console that is available in the service cloud.
What do you dislike about the product?
Sometimes its slow and the multiple tabs that open can be confusing.
What problems is the product solving and how is that benefiting you?
We are able to be more productive with service cloud with everything organized and seen in one view and one tab on our computer!
Recommendations to others considering the product:
If you are looking to find something easy to use inside of Salesforce use the Salesforce service cloud.
Bare bones
What do you like best about the product?
All conversation about a topic in one place; see history, get new people up to speed.
What do you dislike about the product?
Difficult to confine things to tickets; artificial constraints; difficult to report/see how things are going holistically; related tickets to each other.
What problems is the product solving and how is that benefiting you?
Documenting bugs and enhancements with web partner.
Recommendations to others considering the product:
Look into setup for more reporting/visualization options. Set clear parameters on what should be a new ticket and what should be further discussion.
Track tickets that are re-opened. Use another system like Trello for more visuals. Add more prioritization options in ticket creation/editing. Allow communication through tickets on e-mail; not Comments.
Track tickets that are re-opened. Use another system like Trello for more visuals. Add more prioritization options in ticket creation/editing. Allow communication through tickets on e-mail; not Comments.
Salesforce
What do you like best about the product?
Ability to have insight into how other departments are doing, allows for more transparency
What do you dislike about the product?
the software itself is cumbersome; you have to click multiple times to save anything, it's clunky and counterintuitive
What problems is the product solving and how is that benefiting you?
We are creating a clear view of our pipeline across multiple departments, and can communicate w our teams effectively
Recommendations to others considering the product:
It is the most popular CRM so you will probably be stuck using it, so you just have to learn how to navigate the clunky bits
Good and fast web application
What do you like best about the product?
stability, reliability, performance
able to open on any browser
secured login, with extra authentication either via email or phone.
able to open on any browser
secured login, with extra authentication either via email or phone.
What do you dislike about the product?
sometimes issues might occur due to web browser settings.
What problems is the product solving and how is that benefiting you?
help to reset passwords for users, disable accounts for those who had left, escalating complex issues to Level 3 Salesforce teams.
Wished it lived more inside of Salesforce
What do you like best about the product?
Desk tickets were already related to contacts and it was an easy experience integrating it with my Salesforce domain.
What do you dislike about the product?
The full capabilities still felt like they lived outside of Salesforce. My expectations were higher given that its a Salesforce product.
What problems is the product solving and how is that benefiting you?
Working with customers has been somewhat easier. However, user adoption has still been a challenge.
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