Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Good For the Most Part
What do you like best about the product?
Salesforce is a good way to create cases and escalate them to appropriate areas in support.
What do you dislike about the product?
It can be difficult to navigate contacts when you support several lines of business that have their own contacts.
What problems is the product solving and how is that benefiting you?
Solving the sharing of patient/participant issues via being able to communicate the issues effectively to remote support specialist.
Recommendations to others considering the product:
At the moment, Salesforce is a bit cluttered if you don't customize just right, but with time, I think it will improve. So, if you need case management tools with tons of customization for where data is displayed, this could be for you. Otherwise, I would look to more simplified case management.
Love Salesforce
What do you like best about the product?
I love that you can set up task to follow up with customers if you need to. Being able to see all documentation for the customer in place is awesome.
What do you dislike about the product?
The attachments take too many clicks to be a Lebanese to view.
What problems is the product solving and how is that benefiting you?
Cross collaboration between teams. When we are complete with our assigned task we can move it to the next phase seamlessly.
Best CRM System for Customer Service Needs
What do you like best about the product?
Salesforce Service Cloud is easy to use and configure for all your CRM needs. Case Management allows users to easily track customer issues, manage requests and solve problems quickly.
What do you dislike about the product?
There are no real dislikes with the software. Admins and Developers are able to configure the software to fix any issues that may occur. If I had to choose something that may need improvement, it would be the List Views and ability to clean them up.
What problems is the product solving and how is that benefiting you?
Open Sharing. The sales team and operations team can easily see what is going on with a customer at any time. No need to call or email for resolution or where something is in the process. You can just look at the case or the work item.
Recommendations to others considering the product:
Salesforce Service Cloud helps with all of your Customer Service Management needs. It is user friendly and easy to launch. The software can easily be configured to fit the business needs and culture.
IT director
What do you like best about the product?
cloud based. allows all users to work together
What do you dislike about the product?
web based is slow speed sometimes loading pages
What problems is the product solving and how is that benefiting you?
transparency of data. easily share information with all of team regardless of their location
Helpful in my day-to-day tasks
What do you like best about the product?
It's extremely user friendly. Our company uses it to communicate regarding customer requests and issues they may have. Everything is logged under the customer which is great when you need to go back and check anything. I use it every day and it's probably my favorite out of everything I use daily.
What do you dislike about the product?
I can't think of anything I don't like about Salesforce. It has everything I need for a typical day.
What problems is the product solving and how is that benefiting you?
I use it for requests my colleagues have on their accounts such as business reports, special orders, etc. It makes it easy to communicate about the customers while my colleagues are working remotely or on the road.
Recommendations to others considering the product:
Salesforce makes it easy to communicate with peers who work remoteley and keeps a log of requests, comments, opportunities, etc. within a customer page.
Great for sales reports
What do you like best about the product?
The breakdowns and details.are accurate.
What do you dislike about the product?
Its time consuming and tedious adding info
What problems is the product solving and how is that benefiting you?
Monthly budgeting, reports and breakdown of monthly cost
Recommendations to others considering the product:
It is a great software to have for business.
Expensive and tedious at first, but worth it.
What do you like best about the product?
Makes customer engagement easier. It has great tools for call record keeping and issue tracking. It's extremely easy to use and full integration with many other tools. I would highly recommend this product.
What do you dislike about the product?
The license fee is expensive and You must build it out yourself. You need to be willing to invest the time necessary to customize it
What problems is the product solving and how is that benefiting you?
It's used in multiple parts of the sale/renewal/implementation processes.
Recommendations to others considering the product:
I would recommend using the mobile app and and integrating Service Cloud with Sales Cloud.
Salesforce is a powerful tool for your organization
What do you like best about the product?
Connection with other solutions such as Docusign. It's a great tool to have when sending contracts
What do you dislike about the product?
I cannot edit my chatter posts. It forces me yo d et late them and try again.
What problems is the product solving and how is that benefiting you?
Overall CRM sales reporting employee chatting getting and sharing
Sales force has a great reputation and assets to make your job easier.
What do you like best about the product?
I like that I’m able to have all my files in one spot, organized and readily available to myself and colleagues at anytime.
What do you dislike about the product?
I dislike the amount of storage available to myself.
What problems is the product solving and how is that benefiting you?
The business problems I’m solving is that I can have all my files readily available when needed and also in one spot.
Recommendations to others considering the product:
I recommend this product to bring a better flow to your work environment
Lightweight, high performance SFDC
What do you like best about the product?
Easy to customize and quick to deploy. Ease of use and intuitive navigation.
What do you dislike about the product?
Nothing in specific. It has everything needed for effective sales and service for our client
What problems is the product solving and how is that benefiting you?
Insurance service for contact centers
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