Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Desk Salesforce review
What do you like best about the product?
I like how you are able to track what you have asked support for. Makes it easy to organize
What do you dislike about the product?
It would be nice if we can search up other support tickets via the support ticket number
What problems is the product solving and how is that benefiting you?
We use it to solve support issues. I have noticed how easy it is to solve issues and organize your tickets
Recommendations to others considering the product:
Installing a search engine to search up other support ticket numbers
Centralized tool for support
What do you like best about the product?
Great product that works best compared to other applications and helps support team view 360 degree view of customers
What do you dislike about the product?
Sometime it takes time to load pages. Performance needs to be improved
What problems is the product solving and how is that benefiting you?
Helps us manage thousands of support cases efficiently
Salesforce Review
What do you like best about the product?
We can easliy customize the UI as per the requirement. We can create accounts for customers, cases for their problems/ issues, we can track the conversations and we can have groups, followers etc.
What do you dislike about the product?
The process of integration is complicated. Salesforce is very easy to break and triggers are sensitive if not programmed correctly
What problems is the product solving and how is that benefiting you?
The customer service team and sales team can work a lot faster on their section since salesforce offers a very fast way of working on numerous things at the same time.
Recommendations to others considering the product:
Yes.
Salesforce Service Cloud for Help Desk Support
What do you like best about the product?
Ability to be notified when a user responds and ability to track status of all open cases/tickets.
What do you dislike about the product?
If I close a case/ticket and the user responds it will put it back in my notifications.
What problems is the product solving and how is that benefiting you?
email going to multiple people and not knowing if someone is already working on the issue, with SF we can see if someone has taken ownership and can see the stage of the ticket if we get a call from the submitter.
Recommendations to others considering the product:
Absolutely need a dedicated Admin on-site, very helpful to have a dedicated SF developer as well.
Unable to integrate it with shortel
What do you like best about the product?
Salesforce is a reliable way of keeping track of clients
What do you dislike about the product?
It doesn't intergrate well with the shortel VOIP
What problems is the product solving and how is that benefiting you?
Our sales department utilizes it to contact leads leading to additional sales.
I use salesforce as a knowledge base
What do you like best about the product?
I like the fact that I can have access to all of the links that I need and it acts as a directory for me to drill down to what I need to complete the task.
What do you dislike about the product?
The limits between the sales cloud version and the service cloud version
What problems is the product solving and how is that benefiting you?
Organizing knowledge base articles.
Great program
What do you like best about the product?
Ease of use and seamless integration. Awesome experience
What do you dislike about the product?
Nothing. Everything works great. Love the feel of the software
What problems is the product solving and how is that benefiting you?
Great customer service
Salesforce service cloud greatly improved our support desk performance
What do you like best about the product?
It is cloud base and email to case feature really help our client to reach out to our support team easily
What do you dislike about the product?
Additional features required additional license fee in order to enable the feature
What problems is the product solving and how is that benefiting you?
Our client can email to our support team and it route to the agent who is specialize in the aspect of the issue.
Love Salesforce as our only CRM
What do you like best about the product?
We only use Salesforce as our CRM to interact with customers
What do you dislike about the product?
one time I had issues with the browser certificates for Salesforce but it got fixed later by Salesforce
What problems is the product solving and how is that benefiting you?
We use Salesforce as our only CRM to interact with our customers . We use Salesforce as a platform to interact with customer issues , we use Salesforce for knowledge base articles etc...
Desk.com review
What do you like best about the product?
It is easy to set up and navigate. Fast and efficient customer service.
What do you dislike about the product?
You should be able to add additional features and customize things to your liking.
What problems is the product solving and how is that benefiting you?
Able to take my customer service global. The benefits have been improved growth within the company.
Recommendations to others considering the product:
Try it.
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