Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Service Cloud experience
What do you like best about the product?
The ability to easily impose structure on unstructured customer inquiries; ease of reporting and dashboard configuration; the ability to automate certain solutions with relatively few restrictions.
What do you dislike about the product?
API restrictions; out of box limitations (particularly as it means some custom validation rules); not as easy to integrate with other technologies as one might expect. I don't think that anyone in our business really understands how to utilize the Service Cloud in conjunction with other SFDC products.
What problems is the product solving and how is that benefiting you?
We've massively improved case resolution time with Salesforce as our CRM, and we've also improved our ability to report on CX trends in a timely, rigorous fashion. Salesforce is excellent in these instances.
Recommendations to others considering the product:
Service Cloud is a BIG product. Do your research and make sure you leverage it to the best of your abilities. Also, invest in some powerful SFDC resources, including admins of some sort.
Salesforce Service Cloud easy to use
What do you like best about the product?
I have used Salesforce Service cloud for a while now. I highly recommend this software. There is not much learning curve and it is easy to use
What do you dislike about the product?
I cannot think of anything that I dislike about the service
What problems is the product solving and how is that benefiting you?
Reaching out and following up with customers
Daily Work Emails
What do you like best about the product?
How it stores multiple emails with easy access
What do you dislike about the product?
Your signature doesnt auto add to an email
What problems is the product solving and how is that benefiting you?
Quicker response times to customers also able to work quicker and get more orders in and more questions answered.
Recommendations to others considering the product:
I highly recommend using this if you have a bigger company with employees in different states and areas of the country to all be on the same page a little bit more.
I would recommend salesforce
What do you like best about the product?
I like that you can make reports with SF
What do you dislike about the product?
Depending on view sometimes you can't see
What problems is the product solving and how is that benefiting you?
Case Management. There are queues and reports you can make to easily track your work.
Useful
What do you like best about the product?
It has potential to be very useful and smart. It can be manipulated to do a variety of things.
What do you dislike about the product?
Sometimes it's sluggish and loads very slow.
What problems is the product solving and how is that benefiting you?
Documentation and a means of communication.
Recommendations to others considering the product:
It's customize able and user friendly and internet basedbased
Work very well and smoothly
What do you like best about the product?
It's very clear and easy to use. Friendly mobile interface, many useful features
What do you dislike about the product?
It just loads 20000 cases each time , i can't export all cases one time so i have to export them manually
What problems is the product solving and how is that benefiting you?
Supporting customers
salesforce service cloud review
What do you like best about the product?
super easy to use, there's a large customer base which makes it trustworthy
What do you dislike about the product?
at first really hard to use and pick up!
What problems is the product solving and how is that benefiting you?
wasted resources and saved lots of time
Easy to integrate
What do you like best about the product?
Easy to make it work with any type business, flexible and reliable with other products
What do you dislike about the product?
The support is not that great. But easy to understand from guidelines
What problems is the product solving and how is that benefiting you?
Benefits in cutting IT infra cost in hosting server and windows licenses.
Recommendations to others considering the product:
Go for it one of the best products in market now
New service cloud user
What do you like best about the product?
The platform appears to be very extensible, and the design team is very responsive.
What do you dislike about the product?
Deployment to end users requires a significant culture and terminology change.
What problems is the product solving and how is that benefiting you?
We have great access to end user data, in a shorter reporting period.
You gotta try Salesforce!
What do you like best about the product?
It’s a complete upgrade from the system our call center used before. The functionality was easy to use as well as easy to train other employees. It has great features (like attaching documents to certain call logs). It’s also very sleek (new).
What do you dislike about the product?
I haven’t had a bad experience so far using this system.
What problems is the product solving and how is that benefiting you?
This system was used as an upgrade for our call center. It’s great for call or email communication with customers. It’s also great tool to implement various policy or client information that can be shared internally.
Recommendations to others considering the product:
Great tool, very recommended for call centers
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