Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Excellent tool
What do you like best about the product?
I love the seamless ability to integrate this into every function of my job day in and out
What do you dislike about the product?
No dislikes available, I will always use it
What problems is the product solving and how is that benefiting you?
Ability to streamline work
Salesforce
What do you like best about the product?
It is very user friendly compared to other CRM software systems. I have used Cherwell, VTiger, and HEAT and it remains my favorite being in a technical role.
What do you dislike about the product?
Sometimes it freezes up but usually it is easily corrected.
What problems is the product solving and how is that benefiting you?
Entering customer tickets. Can easily organize the customer problem tickets.
Recommendations to others considering the product:
Very good product .There are soooo many different uses for this product. You can use for inventory management and also sales people. So many options !!
Don’t love it, but would use again.
What do you like best about the product?
It’s easy to use so anyone can use it. Easy and quick to learn, really straight forward.
What do you dislike about the product?
Searching for things can be difficult, you have to be really specific with your search and even then, the correct search doesn’t always show up.
What problems is the product solving and how is that benefiting you?
It helps our employees with the tools we need to answer our customers’ questions and help resolve their problems. Used mainly to hold our Knowledge Base.
Salesforce service cloud has near everything
What do you like best about the product?
Many features and pretty much covers all that's required to run a service centre
What do you dislike about the product?
Bit clunky and feels outdated. Also developers are costly.
What problems is the product solving and how is that benefiting you?
Service support. Live chat.
Recommendations to others considering the product:
Make sure you test it out thoroughly and calculate roi as it amounts up adding features and licenses
Salesforce Review
What do you like best about the product?
SalesForce is so customizable and easy to use. It keeps all communication centralized and integrates really well with other software.
What do you dislike about the product?
It's not the prettiest software, but I prefer a quality product over a pretty product. There are also a LOT of fields, but that also comes with the fact that you can customize it how you'd like.
What problems is the product solving and how is that benefiting you?
All of my company's cases come through SalesForce. I work in support, so when customers send an email for assistance, it will come in SalesForce.
Salesforce Service Cloud
What do you like best about the product?
It helps us stay on top of all things service.
What do you dislike about the product?
We have been very happy with the product.
What problems is the product solving and how is that benefiting you?
It allows us to see everything in one place, allowing us to be more efficient.
Works for what I need it for
What do you like best about the product?
Works for what I need it for. Works good.
What do you dislike about the product?
Linkpoint. Doesnt work all the time. ...
What problems is the product solving and how is that benefiting you?
Logging calls for salesppl
Ups and downs
What do you like best about the product?
It has a clever interface that allows easy search
What do you dislike about the product?
Information involved to find people is limited
What problems is the product solving and how is that benefiting you?
Helping customers
Multi functional
What do you like best about the product?
I love that salesforces has options for creating reports out of any information that is input into the system. Also, it’s great that almlst all departments have a use for sales force. Cross functional.
What do you dislike about the product?
I wish there were more informational or help options for how to use a function of the system.
What problems is the product solving and how is that benefiting you?
Sales uses it for leads, customer services for case tracking,reporting, and audits
Salesforce is a great resource!
What do you like best about the product?
The ability to compile so many resources in one location makes my job that much easier!
What do you dislike about the product?
The amount of time it took to get licensing for additional staff.
What problems is the product solving and how is that benefiting you?
Use Salesforce to monitor device health ststus.
Recommendations to others considering the product:
Licensing
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