Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Great product
What do you like best about the product?
Email feature in seemeless integration into company email
What do you dislike about the product?
Lots of service alerts and service notifications
What problems is the product solving and how is that benefiting you?
Solves our helpdesk issues
Working with Salesforce
What do you like best about the product?
The smoothness in the menus. This was a good tool for quickly having access to information through your web browser.
What do you dislike about the product?
The lack of explanation about its true functions.
What problems is the product solving and how is that benefiting you?
Searching customer information and for updates to their accounts.
SFSC is a functional helpdesk system if you are already using other products from Salesforce
What do you like best about the product?
Service Cloud pushes us one more step toward a single pane of glass for information about our customers. It integrates with our Sales and CRM tools, and is set to be integrated with future business systems as we further integrate with Salesforce in the future.
What do you dislike about the product?
As with many enterprise systems, Service Cloud is big and complex and takes a lot of configuration to make it work. Our implementation to a few hundred users took 6 months of planning and 3 months to roll out. The complexity allows you to handle varied and complex needs, but this is not a turnkey application.
What problems is the product solving and how is that benefiting you?
Integration of service, sales, and customer data.
Salesforce is so helpful!
What do you like best about the product?
It houses all the information we would ever need for our wonderful donors!
What do you dislike about the product?
We seem to always be having an issue with mapping of some sort.
What problems is the product solving and how is that benefiting you?
We've been able to find information with a simple search!
Recommendations to others considering the product:
Use it! It's so helpful. Definitely send some training on the platform.
Simply the best yet
What do you like best about the product?
Coming from trying to service our users with Mantis, ServiceCenter, JIRA, Remedy, EMAIL - Salesforce integration with Service Cloud takes the cake. Easy to setup and easy to get metrics out of.
What do you dislike about the product?
To truly get all the features you need to spend more $$ vs your initial cloud.....but that is about it.
What problems is the product solving and how is that benefiting you?
Increased user satisfaction/service, time to solution closure, increased visibility across support teams
Great for CRM management and sales pipeline
What do you like best about the product?
Ability to add custom fields to customer record and enter in specific information.
What do you dislike about the product?
Reporting! There's so much you can do but is a tad confusing.
What problems is the product solving and how is that benefiting you?
I manage customer success so having clear view of renewal dates is key.
Recommendations to others considering the product:
This a great tool for both sales and customer success/support teams to use to manage customers from an opportunity perspective and for upsells and renewals.
One of the best service cloud
What do you like best about the product?
User-friendly features and process of salesforce cloud
What do you dislike about the product?
Nothing to dislike ...I am used to of features
What problems is the product solving and how is that benefiting you?
Understanding customers needs and present our product to prospects
Easy to use and customizable
What do you like best about the product?
It’s easy of learning how to operate it as an end user in an organization
What do you dislike about the product?
Some parts appeared outdated and not with modern appearances
What problems is the product solving and how is that benefiting you?
Ticketing support issues. It’s easy to view historical information
Salesforce seems to have a lot of options for customization.
What do you like best about the product?
I like that we can request changes to Saleforce to suit the needs of our company and the support we receive is quick and incredibly helpful.
What do you dislike about the product?
I don't use the "news feed" concept. Maybe other companies do, but "liking" other peoples notes they enter or other professional duties seems a bit trite to me. I may not understand the way that feature is used since we don't really use it in my company.
What problems is the product solving and how is that benefiting you?
I work in Technical Support and we log our phone calls in Salesforce. I like that it's very easy to go back and see someone's notes to find out what issue a customer had during a previous call.
Recommendations to others considering the product:
I don't have other software to compare to, but I find Salesforce flexible and very easy to use. The support staff has been wonderful to work with and quick to respond. If you are looking for CRM software, I would absolutely recommend considering Salesforce.
Works great for customer support
What do you like best about the product?
Great console for call center, case monitoring, case creation, knowledge base view, etc.
What do you dislike about the product?
Need to integrate with external CTI if any
What problems is the product solving and how is that benefiting you?
Equip customer support team with a one stop shop to manage customer touches by call, email and chat.
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