Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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communication
What do you like best about the product?
send you the automatic information for the primary contact as a third party
What do you dislike about the product?
sometimes information goes in a wrong direction
What problems is the product solving and how is that benefiting you?
third party communication
Salesforce for work applications
What do you like best about the product?
I like how seamless it is and the great reporting that it provides for me.
What do you dislike about the product?
I dislike some of the connectivity issues that I have from time to time
What problems is the product solving and how is that benefiting you?
We use it in the office for providing updates on training and performance progress with our clients.
easy communication for customers
What do you like best about the product?
I like that you can sort all emails and information you want any way you want it.
What do you dislike about the product?
There isn't much to dislike. I have been using salesforce for over 6 years
What problems is the product solving and how is that benefiting you?
multiple users are able to navigate customer inquiries.
So much info in one place!
What do you like best about the product?
I loved using this software when working in the casino industry. It was so easy to locate events and contacts, which is extremely helpful when you have customers on the phone, waiting for information right then and there.
What do you dislike about the product?
The only thing I disliked about this program was that the organization of information could have been formatted better. I always felt like there were 5 different ways to find something, and there was, because of the disorganization of the site.
What problems is the product solving and how is that benefiting you?
Having a company's information all in one place, especially when you're working in the casino industry and people want info and answers NOW.
Clunky app
What do you like best about the product?
It is nice to have client interactions filed under categories
What do you dislike about the product?
Just about everything navigation wise. Also , way too many limitations when it comes to closing cases. Mass close for spam is nonexistent. Lots of time sucking workflows.
What problems is the product solving and how is that benefiting you?
We tried to streamline our customer service across asset classes
Recommendations to others considering the product:
I’d look elsewhere
Review of the Salesforce platform
What do you like best about the product?
The orginazation of various tasks and the ease of access of researching previous tickets.
What do you dislike about the product?
Using Salesforce for over a year now I have not yet had any negative experiences concerning any effects to workflow.
What problems is the product solving and how is that benefiting you?
By using Salesforce at the workplace we are solving issues regarding financial productivity and tracking of all credit and debit assets. A nice benefit to using this data platform is the ease of access to previous records that would take longer to research using other databases.
Best ticketing system
What do you like best about the product?
Can track work in the form of cases easily. This system is robust and easy to use.
What do you dislike about the product?
There is nothing much I dislike except few functions doesn’t work better in chrome.
What problems is the product solving and how is that benefiting you?
Track work in the form
Of cases
Of cases
SalesForce Service
What do you like best about the product?
SalesForce Service Cloud is easy to use. The system is user friendly and intuitive.
What do you dislike about the product?
For my purposes I have found the product suits my needs. I have not encountered any issues that weren’t part of my introductory learning curve.
What problems is the product solving and how is that benefiting you?
Case management and social media engagement.
Sales Management
What do you like best about the product?
How customizable it is for all our business uses.
What do you dislike about the product?
The learning curve to teach our team how to use it.
What problems is the product solving and how is that benefiting you?
Predictive sales, easily modifiable reports and more.
Software support
What do you like best about the product?
It allows the company to connect worldwide
What do you dislike about the product?
Just started to get use to it so still have a lot to learn ,
What problems is the product solving and how is that benefiting you?
Tax and accounting
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