Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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The best for us
What do you like best about the product?
I consider this the best free CRM tools for business helper and self-employers. It’s help me so much and I’m very thankful. Other thing very important is because they have the latest tech trends.
What do you dislike about the product?
Everything okay to me. I have nothing considered bad.
What problems is the product solving and how is that benefiting you?
My diary tasks
Customer Service Resolution & Satisfaction
What do you like best about the product?
Intuitive User interface; Easy Adoption; Effective on the Job
What do you dislike about the product?
A bit expensive for the enterprise; Requires better pricing
What problems is the product solving and how is that benefiting you?
Effective Customer Service Resolution drives better Customer Satisfaction. This helps improving advocacy and deal size
The Best Record Keeping for Any Company
What do you like best about the product?
It is simple to understand and use. I love all the notes in one place and being able to save emails.
What do you dislike about the product?
I have not found one thing I don't like.
What problems is the product solving and how is that benefiting you?
Record keeping for every client and every contact helps us navigate between information with ease.
Recommendations to others considering the product:
It is a very simple to understand and keep track of all your clients contacts, notes and activities.
Pretty dang good
What do you like best about the product?
It easy to use. Very assistive. I like that my reports are easy to manipulate. I am not very tech savy but I can still do it! My dashboard makes everything super easy for internal reporting and for assigning claims. It now takes me less than half the time it used to.
What do you dislike about the product?
There may be too much information. It sometimes doesn't always have a direct answer and an exact answer for your question is not always available. The system tends to have a lot of ... "errors" and resends you back to the screen. Or when I am in a claim- I can't delete a task and then go back to my claim. It goes back to the previous claim.
What problems is the product solving and how is that benefiting you?
We work on insurance claims. Its massive amount of information we are able to track is a huge benefit. We are able to edit all the different key point indicators and manipulate data. Our customers are also a lot happier.
Recommendations to others considering the product:
Use it. Try it. Honestly, you won't regret it.
Mixed feelings
What do you like best about the product?
The potential for customization to fit the needs of my organization.
What do you dislike about the product?
Clunkiness is exporting data and cross-linking information.
What problems is the product solving and how is that benefiting you?
Quickly grouping members by state, organization, task force, etc.
Service Cloud
What do you like best about the product?
It helps manage cases and allow for a lot of data tracking and reporting
What do you dislike about the product?
The user interface on classic leaves a bit to be desired. I think lightning would be better but we are not switching yet.
What problems is the product solving and how is that benefiting you?
The ability to track and manage our cases.
Recommendations to others considering the product:
It's definitely a lot better than the alternatives.
Little versatility and customization
What do you like best about the product?
Connection with SALESFORCE and Five9 is helpful
What do you dislike about the product?
Little versatility and lack of customization beyond contacts and cases. Can not expand to other objects within Salesforce
What problems is the product solving and how is that benefiting you?
Not all my users need a license w Salesforce to use desk, helping my organizations cost of operation
Salesforce Cloud
What do you like best about the product?
I love to use the Chatter social media site along with the Lightning view
What do you dislike about the product?
There is nothing that I dislike about Salesforce, I love Salesforce
What problems is the product solving and how is that benefiting you?
Granting access to end users, correcting scripting issues
Customer Database
What do you like best about the product?
It's easy to navigate with its user interface.
What do you dislike about the product?
Since it's only a web application, it's really annoying to switching tab to view customer's information when you have several opened.
What problems is the product solving and how is that benefiting you?
It helps our company by collaborating between departments communication using one system.
Recommendations to others considering the product:
They would adjust the system interface to your company need.
Functional, sometimes difficult to use
What do you like best about the product?
Straightforward? It was pretty cut and dry to use the app.
What do you dislike about the product?
I needed to use this on a daily basis to input data and set appointments for customers. I would often have difficulty inputting information and would lose data in the midst of input or it would save the information awkwardly and change what the information appeared to be.
What problems is the product solving and how is that benefiting you?
Being able to provide intel and set appointments with company wide info access out in the field.
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