Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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a useful daily tool
What do you like best about the product?
i like the user interface of the classic SFDC webpages. Easy to navigate
What do you dislike about the product?
There are so many ways to customize that it is difficult to know the unknown unless exposed to other options by another person or during screenshares
What problems is the product solving and how is that benefiting you?
the most realized benefit is the ability to have the entire sales process in one system. our sales teams can log their work from end to end since we have an additional platform installed for the quote-to-cash process. this allows great visibility for leadership to know what's coming down the pipeline and allows marketing to better prepare supply
SF experience
What do you like best about the product?
I love how customizable it is, lots of places to look for data, knowledge base is included .
What do you dislike about the product?
Tracking q/a is a pain but once learned it's easy to keep up with. Find many agents not able to work SF seeing it as so much, in two weeks they're pros
What problems is the product solving and how is that benefiting you?
IT and CSR
Desk preferred to Zendesk
What do you like best about the product?
Pretty interface, uses tagging to set up automations, easy to set up filters.
What do you dislike about the product?
Not super easy to set up integrations compared to Zendesk.
What problems is the product solving and how is that benefiting you?
Customer support interface and help desk. Just overall a really easy, clean product to use to manage inbound email requests.
Recommendations to others considering the product:
I really preferred this product to Zendesk for a CS interface at a small company.
Infinite possibilities!
What do you like best about the product?
How flexible and easily accessible it is! Sales force has proven to evolve and grow as business need change.
What do you dislike about the product?
The look and feel is outdated. Creating new reports is not intuitive.
What problems is the product solving and how is that benefiting you?
Better reports, tracking data, metrics of Team. Unlocking the potential of SF makes it a viable solution for tracking so many processes.
Service Cloud
What do you like best about the product?
Service Cloud's macro tool is pretty powerful and makes repetitive tasks faster.
What do you dislike about the product?
The interface is a little cluttered and the search tool is not comprehensive.
What problems is the product solving and how is that benefiting you?
Receiving, recording, and responding to inbound customer tickets.
Recommendations to others considering the product:
It is a large and complex tool but it is also very powerful.
Though the features are great, the ramp up time has been a bit crippling.
What do you like best about the product?
The endless possibilities and features that they have to offer, though I wish there was a bit more clarity in this area.
What do you dislike about the product?
It seems like there may be a little too much customization, this sort of adds to the ramp up time and creates confusion.
What problems is the product solving and how is that benefiting you?
As a part of our Support Team, I am mainly using the software to create, respond to, and resolve inquiries. Service Cloud has given us the ability to track and reference a wide variety of case and customer details.
Recommendations to others considering the product:
Make sure that the company you hire to help with implementation is a reputable one. We ended up having to switch midway through our implementation and it was a major hindrance.
Easy to use
What do you like best about the product?
We found little to no downtime and easy to use.
What do you dislike about the product?
At this time we have not encountered any dislikes.
What problems is the product solving and how is that benefiting you?
We are able to establish good communication with our customers.
Great CRM Software
What do you like best about the product?
Salesforce is the perfect software for mananging cases with multiplie queues required
What do you dislike about the product?
I wish that Salesforce had more options for customizing the UI. It seems that there are not many options for different themes and layouts.
What problems is the product solving and how is that benefiting you?
One of the best benefits of Salesforce is that how it integrates everything into one solution.
Amazing piece of web application
What do you like best about the product?
Easy of use
Simple and intuitive design
Clear GUI
Simple and intuitive design
Clear GUI
What do you dislike about the product?
Slower at times
High memory overhead and read write cycles
High memory overhead and read write cycles
What problems is the product solving and how is that benefiting you?
Simple for customer, sales and dev teams
Unified experience
Unified experience
Recommendations to others considering the product:
Improve reliability
Improve stability and uptimes
Improve stability and uptimes
Cloud Services
What do you like best about the product?
Ability to safeguard most important documents in a centralized environment
What do you dislike about the product?
Pricing is kind of an issue for an individual use
What problems is the product solving and how is that benefiting you?
Customer interaction
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