Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Efficient Ticket Submission, but Assignment Setup Is Overly Complex
What do you like best about the product?
This is an excellent method for submitting support tickets to back office service agents. It makes the process straightforward and efficient.
What do you dislike about the product?
There are complicated methods involved in setting up assignments for different important decisions. The process can feel unnecessarily complex when trying to manage these tasks.
What problems is the product solving and how is that benefiting you?
Ensure that frontline staff receive the necessary support so the back office can successfully complete the requested work.
Powerful and Versatile
What do you like best about the product?
Salesforce is complicated, but that's because it's powerful. We have so many options available, and it handles everything we throw at it easily!
What do you dislike about the product?
We need a better browser plug-in to allow links to merge with an already-open page.
What problems is the product solving and how is that benefiting you?
It's a painless way of communicating with clients about technical issues, and it handles additional integrations with ease!
Easy to Use, No Major Drawbacks
What do you like best about the product?
Ease of use, easy to learn, better than others
What do you dislike about the product?
Difficult to manage reports and other features still in lighting vs classic
What problems is the product solving and how is that benefiting you?
Efficiently serving high volume claims while providing visibility and improved customer service
Sales and workflows
What do you like best about the product?
Service processes are super helpful and our users love the paths
What do you dislike about the product?
Can be difficult to know what is native and what you need to add on
What problems is the product solving and how is that benefiting you?
Right now not that much cause we are not using to full potential
Great for Basic Setup, but Advanced Features Need Experts
What do you like best about the product?
Service cloud allows you to manage and control everything about customer service, and is extremely easy to configure the basics
What do you dislike about the product?
Some specifics products require an specialized professional to build
What problems is the product solving and how is that benefiting you?
Service cloud helped us to quickly respond to customer questions and issues
Great Chat and Omni Channel Features, but Usability Can Be Challenging
What do you like best about the product?
Loving the chat and Omni channel feature!
What do you dislike about the product?
Sometimes it’s hard to use & takes a while to set up
What problems is the product solving and how is that benefiting you?
It is allowing us to connect with our customers easier
Great Multi-Channel Support, but Sales vs. Service Cloud Can Be Confusing
What do you like best about the product?
Provides robust support functionality for all channels of support
What do you dislike about the product?
Confusion with distinction between sales and service cloud, especially at enterprise levels
What problems is the product solving and how is that benefiting you?
Great solution for setting up a customer support team that may be on dated technology
Great Case Escalation and Mini Channel, But Needs Field Visit Feature
What do you like best about the product?
Case escalation working great and the mini Chanel
What do you dislike about the product?
Missing a way to do field visit. Would be great.
What problems is the product solving and how is that benefiting you?
Helps to find helpful data
Highly Customizable and Updated, but Lightning UI Can Be Overwhelming
What do you like best about the product?
Very customizable and flexible, constant improvements and updates
What do you dislike about the product?
Lightning could be a bit less flashy; functionality that was readily accessible in Classic can sometimes be buried under unnecessary UI elements
What problems is the product solving and how is that benefiting you?
The introduction of Agentforce will help immensely to cut down on manual work
Super Useful but Complicated to Manage with Sales Cloud
What do you like best about the product?
Super useful esp for case management - simple UI if you have sales cloud
What do you dislike about the product?
Too complicated to manage with sales cloud
What problems is the product solving and how is that benefiting you?
Using Jira right now that doesn’t sync with salesforce we’ll need it q
showing 611 - 620