Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Solid platform, scale and customize to perfection
What do you like best about the product?
Service Cloud delivers the all the information I need to solve my customers' issue, no matter if it is the first call for a configuration issue or a long time customer that has a lengthy history of problems.
What do you dislike about the product?
It took awhile to get all the views I needed in place slim down the amount of information I see based on the severity.
What problems is the product solving and how is that benefiting you?
Assisting customers with software install, configuration and problem reports. Salesforce Service Cloud has improved the time it takes to get the customer's issue resolve with accurate skill routing and SLA's.
Support business transformation with SFDC
What do you like best about the product?
Case and knowledge article integration has transformed the way we support customers.
What do you dislike about the product?
Expensive! Some system limitations are annoying, and debugging certain aspects of automation is maddening.
What problems is the product solving and how is that benefiting you?
Customer support on an ever growing product portfolio, onboarding ramp up time of new associates shortened, integration with other data sources and ERP. 360 degree view of customers when they call in for support.
Recommendations to others considering the product:
Be wary of their support. If you have a technical problem or need developer help, they are NO help, and google becomes your only help.
Great sales management software
What do you like best about the product?
Easy to understand, use, customize and train on
What do you dislike about the product?
Like any other software takes time to learn
What problems is the product solving and how is that benefiting you?
Easy to share contacts and leads
User
What do you like best about the product?
easy to use and very intuitive. Very good search features.
What do you dislike about the product?
Too many screen. It would be nice to have a dash board.
What problems is the product solving and how is that benefiting you?
Recording and working on IT Infrastructure issues in our world wide infracture.
Recommendations to others considering the product:
Yes
Good and useful
What do you like best about the product?
A lot of functions and a lot of things to do.
What do you dislike about the product?
Steep learning curve. Many functions, which some users may not really need.
What problems is the product solving and how is that benefiting you?
Customer Relation Management, Billing, Marketing (to an extend)
Recommendations to others considering the product:
It is a good software, if you are willing to take up with the steep learning curve and to learn all the features and possibilities the product offers.
Easy to connect with my customers
What do you like best about the product?
I like that it includes, email, chat, social channels and website. It brings all my interactions in one inbox. I like the dashboards and support it provides as well.
It also connects different departments.
It also connects different departments.
What do you dislike about the product?
There is nothing I don't like about Desk.com. Its a pretty cool tool.
What problems is the product solving and how is that benefiting you?
It helps personalize my messages to my customers yet it brings the masses to one inbox.
Recommendations to others considering the product:
It is easy to use. I would recommend it to anyone considering it
Desk Review
What do you like best about the product?
Desk was a useful and needed tool for our company for a long time used, daily. We loved the ease of use and information gained.
What do you dislike about the product?
The support became non existent so any changes or things that broke were not easily remedied or fixed.
What problems is the product solving and how is that benefiting you?
We were able to respond to and resolve customer issues using Desk.
Recommendations to others considering the product:
No recommendations at this time. We use a different product due to the lack of resolution of our needs in conjunction with the product.
Sales Force Gets it done
What do you like best about the product?
Highly configureable, Easy Of Use, Fast, Runs on Any of my devices!
What do you dislike about the product?
Wish it had a better Event Reminder System. Wish it would do an easier job of paging from one record to the next in a list.
What problems is the product solving and how is that benefiting you?
Forecasting. Activity Tracking!
Recommendations to others considering the product:
It works! Best solution out there!
An awesome support tool with lots of functions
What do you like best about the product?
It provides an easy way to provide customer support. Its built in feature lets us easily create, manage and follow up with the tickets.
There is an automatic mechanism for creating messages and generating emails, which really cuts the pace of extensive workloads. Everything happens on a ‘sales and networking’ basis, making the process scalable and very dynamic. I think that SFDC is an innovative solution for every developer (both from small and large businesses) to ensure cloud prosperity for his company.
There is an automatic mechanism for creating messages and generating emails, which really cuts the pace of extensive workloads. Everything happens on a ‘sales and networking’ basis, making the process scalable and very dynamic. I think that SFDC is an innovative solution for every developer (both from small and large businesses) to ensure cloud prosperity for his company.
What do you dislike about the product?
Speed was not that impressive, but I think that depends on the connection too. I get confused around the interface too; since I haven’t been using Salesforce long enough to understand which interface is suitable in a particular case.
What problems is the product solving and how is that benefiting you?
I think it improves our connection with clients. We are adding new features all the time, and we adjust it to any particular need we have.
Recommendations to others considering the product:
The flexibility in business use cases. Native case management with a combination of approval process and worklows. Health check on a service done in real-time. This can be made through Reports and Dashboard. Success community support.
Best Tracking Software
What do you like best about the product?
I like the idea that the software tracks the issues you have with various customers and that you can go back to a previous ticket to find a resolution to another problem.
What do you dislike about the product?
It's not to much I dislike about the software. But the only thing I can think of is the searching is sometimes slow but it could be because of all the tickets we have created.
What problems is the product solving and how is that benefiting you?
The benefit of tracking customers issues related to computer or peripherals malfunctions and being able to use a previous ticket to solve a current issue.
Recommendations to others considering the product:
Good software for tracking issues that may occur over and over again
showing 6,161 - 6,170