Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud for Higher Ed
What do you like best about the product?
It provides a case management platform for users to submit issues as well as analysts to post documentation on uses.
What do you dislike about the product?
Going from parent cases to child cases can become confusing when assigning child cases to different units. Reporting on cases and hierarchy.
What problems is the product solving and how is that benefiting you?
Case management across admission, marketing and operations. Prioritization of cases based on established priority list.
Too much functionality
What do you like best about the product?
Possibilities are endless to obtain certain information
What do you dislike about the product?
That is not always a good thing. When trying to be consistent as a company, there are several ways to do one thing which is not consistent.
What problems is the product solving and how is that benefiting you?
We track sales, potential customers and new customers. It keeps all the information in one place.
Great way to maintain pressure next information
What do you like best about the product?
We use this as our main hub to hold all project information.
What do you dislike about the product?
Some menus are not easy to find and easy for things to become ‘lost’.
What problems is the product solving and how is that benefiting you?
Now there is a more central way to have project information stored.
What else could you want
What do you like best about the product?
It does everything. And if it doesn’t, it can probably be customized to do it.
What do you dislike about the product?
Interface takes a little bit of time to get used to
What problems is the product solving and how is that benefiting you?
Team collaboration and database consolidation
Salesforce helps us collaborate in a way that we weren't capable of before.
What do you like best about the product?
Salesforce, out of the box, offers many features that would fit the standard needs of any business. The really great thing about the platform is that ability to customize, create, and automated. We have created numerous custom objects along with hundred of workflows that automated previously, very manual processes. We have built the system around our internal processes to best serve us, which in turn allows us to better serve both our internal and our external customers.
What do you dislike about the product?
While Salesforce offers us a great tool to use, their pricing structure is hard to overcome for the SMB market. The pricing alone, I would assume, would drive many customers away. That and their 7% annual pricing increase is very off-putting when considering such a package.
What problems is the product solving and how is that benefiting you?
Very easily answered, communication. Since we adopted the Salesforce platform, our collaboration has changed in a way that we had never seen before. Salesforce, through customization of our own, has enabled us to not only communicate better but to be more organization, more efficient, and have easily access data for analytics.
Recommendations to others considering the product:
Salesforce is a great choice to consider if you're looking for an enterprise CRM system that can be customized to be a full ERP system. Through customization, Salesforce has great potential. Should you not have the staff able to make such customizations, Salesforce is so widely adopted that there are numerous developers for the platform available for hire. Salesforce developers are able to take the base system from which you are delivered and transform it into a system based upon your needs.
Great Experience
What do you like best about the product?
This program is pretty simple to use once you get going but it creates an atmosphere to record information for the whole company.
What do you dislike about the product?
This program does alot of updates that change the interface making it difficult to keep up with. Commonly my permissions are changed unknowingly.
What problems is the product solving and how is that benefiting you?
We use this program all through the company and are able to create documented information for anyone in our company to see.
Recommendations to others considering the product:
Use this program with ease.
Saelsforce review
What do you like best about the product?
I love how the documentation system and how easy it is to keep track of client's issues, how often they have called in, etc. I also love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
What do you dislike about the product?
There is a lot of clicking involved to close cases. I wish that the process was more streamlined. We have also had issues with the company settings being accidentally changed and administrators not having access to what they need.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to keep track of all of our clients effectively and gives us a cohesive space to document all client interaction. It makes keeping track of everything our different teams do so much easier. I love it!!
Recommendations to others considering the product:
Absolutely! I love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
Good application
What do you like best about the product?
Easy and great application with customizing options, good user interface and user experience design.
What do you dislike about the product?
Can be more user-friendly, by improving it.
What problems is the product solving and how is that benefiting you?
Handling all customer services, billing, rebates, I've etc.
Streamlined user friendly experience
What do you like best about the product?
User friendly interface, social media integration to software makes it interesting and not boring.
What do you dislike about the product?
Redundancy of some links and information
What problems is the product solving and how is that benefiting you?
Service requests
Senior Customer Advocate
What do you like best about the product?
I love using the search feature, you literally can pull up almost anything: account, address, opportunity....
What do you dislike about the product?
Sometimes it can almost be too many ways to find something and can get confusing if I’m on the Lead page versus the Account page because they look very similar
What problems is the product solving and how is that benefiting you?
Creating opportunities for my customer base to help better their overall business model.
Recommendations to others considering the product:
Great for business!! And user friendly and lots of ways to track sales...
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