Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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What do you like best about the product?
I like how easy it is to use and how up to date it stays
What do you dislike about the product?
Shuts down sometimes needs to work out those bugs
What problems is the product solving and how is that benefiting you?
It depends on the clients
Excellent tool for any sales professional
What do you like best about the product?
The ability to track sales clients and conversations to ensure proper follow up and follow through.
What do you dislike about the product?
I really have no dislikes although this is the only software of this kind that i have used.
What problems is the product solving and how is that benefiting you?
The ability to track sales calls and manage a book of business.
Recommendations to others considering the product:
This is a great way to develop leads and manage a book of business for any sales professional.
Use of sales force for client management
What do you like best about the product?
User friendly, easy interface, sleek modern web design
What do you dislike about the product?
Can’t change the color scheme , every time the year changes the logo changes at the top with a tacky pic and the year .. just wished it was customizable
What problems is the product solving and how is that benefiting you?
Easily manage client databases that links to company database
Recommendations to others considering the product:
Train your staff members especially when updates are released
All-in-One Support Platform
What do you like best about the product?
I love how I can interact with emails from all channels, Facebook, and Twitter interactions all in one. I never have to leave the software, and I can create filters that put certain cases into separate "folders" if they have certain key words. I can add notes to cases on things I've tried with someone. I especially use notes if I forward the case above me. The person who now sees the case will also see my notes on my interaction with the customer. One of my favorite features is the customer history tab. Any time that have interacted with us, we can see all of those cases in one place.
What do you dislike about the product?
I don't like how cluttered the interface gets with thousands of cases that get generated. It's annoying to get rid of spam cases. Deleting becomes a pain. Why can't there be a mass-delete option? Also, if you've been away from Desk.com for too long, you come back to thousands of cases. During that time, others may have already resolved the issues through external email or directly on Facebook so the cases become redundant and can cause duplicate interactions.
What problems is the product solving and how is that benefiting you?
Anytime a customer attempts to interact with us, we want to make sure they are responded to. We currently have multiple email accounts that customers can find and send emails to as well as multiple Facebook accounts. Desk.com just makes it all easier for customer support.
Recommendations to others considering the product:
Set up filters and connect social media account asap
Great software
What do you like best about the product?
This software is very user friendly. I would recommend this to anyone.
What do you dislike about the product?
Too many screens. This should be a simpler system.
What problems is the product solving and how is that benefiting you?
Sales force management
SF
What do you like best about the product?
Simplicity and ease of use, great tool for the workplace.
What do you dislike about the product?
On boarding new hires that haven’t used the tool before is difficult
What problems is the product solving and how is that benefiting you?
Very dynamic platform with several integrations
Desk is on the way out.
What do you like best about the product?
Desk is pretty straight forward and easy for agents to use. The support team is very good and are very timely in their responses any time we have a request for them. The helpdesk is also pretty robust and you can find answers to most questions in there.
What do you dislike about the product?
I am really concerned about the rumors that Desk is being phased out by Salesforce. Which means at some point it will be deprecated and we will be forced to move to a new platform. Reporting is a little clunky too. Wish that was a little better but doubtful it will improve since they are working on a new platform.
What problems is the product solving and how is that benefiting you?
We use desk to receive all of our inbound support emails.
Recommendations to others considering the product:
Good product, well priced, but being phased out from what I have been told from their sales and success teams.
Broad and useful
What do you like best about the product?
The ability to navigate into so much content within one application
What do you dislike about the product?
Sometimes it is hard to find things but you just have to take a little time poking around since the application had so much content
What problems is the product solving and how is that benefiting you?
Revenue and deadlines
Customers love it
What do you like best about the product?
Customers like it and enjoy the easy access
What do you dislike about the product?
It’s hard to reach older customers who are unsure about how to use it
What problems is the product solving and how is that benefiting you?
We love the connection with our customera
Very convenient when the entire team uses properly
What do you like best about the product?
I like tracking customer interactions at multiple touch points. If a customer calls in and spoke with someone else, I can see that information. If they should have gotten an email but say they didn't, I can log and track that, and resend it.
What do you dislike about the product?
Operational implementation - if a team member fails to properly log information, the whole system is flawed.
What problems is the product solving and how is that benefiting you?
Work accountability with tasks and cases.
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