Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Desk
What do you like best about the product?
It’s simple and easy to navigate,very easy to train on especially for new hires
What do you dislike about the product?
It crashes often where it goes slow or stops responding and I have to use classic agent
What problems is the product solving and how is that benefiting you?
We are using it to respond and save consumer support information and cases
Love Salesforce Service Cloud
What do you like best about the product?
Great program! We have been dedicated users for almost a year now and have no complaints. It has made interacting with customers much easier and more fun - it has also helped us keep organized records.
What do you dislike about the product?
Nothing, we dont have any complaints about this program
What problems is the product solving and how is that benefiting you?
It keeps us organized, and we are able to keep up-to-date files!
My daily bread!
What do you like best about the product?
I love that everything is accessible in this product. It contains all the information about customers and entitlements, customer comments, details etc.
What do you dislike about the product?
I dislike the UI of the site. I wish it was more modern like a flowchart but you have to click a lot. it takes some time to understand it.
What problems is the product solving and how is that benefiting you?
We solve our main problem of managing our customers.
Recommendations to others considering the product:
use it to have all your information at one place.
Salesforce is a Force
What do you like best about the product?
The integration with Zendesk is awesome!
What do you dislike about the product?
I currently have no complaints about the product.
What problems is the product solving and how is that benefiting you?
Quickly grabbing account information and toggling back to Zendesk provides a full picture in a couple of clicks.
Good overall
What do you like best about the product?
It’s easy to use. All of my coworkers like it
What do you dislike about the product?
Interface not the prettiest, could be more colorful
What problems is the product solving and how is that benefiting you?
Technical issues
My experience using desk.com
What do you like best about the product?
It enables me to help customers faster and more effectively by gathering all data together and making me decide quicker and better.
What do you dislike about the product?
I do not have any dislikes so far but i will keep you posted as soon as i find one
What problems is the product solving and how is that benefiting you?
Making business grow by reaching out to customers more effectively
User Friendly, but Crashes Often
What do you like best about the product?
The user interface is great. Easily accessible.
What do you dislike about the product?
Crashes too often without any rhyme or reason
What problems is the product solving and how is that benefiting you?
Technical support for Nest products. Easy way to communicate with customers.
very useful
What do you like best about the product?
allows me to be productive in work and clean my schedule
What do you dislike about the product?
sometimes it’s slow and can be frustrating
What problems is the product solving and how is that benefiting you?
used it to ease my schedule and it works well, use it all the time
Works great
What do you like best about the product?
It was simple to learn and very easy to use!
What do you dislike about the product?
I currently have no dislikes at this time.
What problems is the product solving and how is that benefiting you?
Salesforce was used to make sales for antivirus products and for ticket documentation as well.
Recommendations to others considering the product:
This is a great tool for those who work in sales.
NA
What do you like best about the product?
Like it - easy to use and graphics are appropriate
What do you dislike about the product?
Reports are not so great - too long not completely customized
What problems is the product solving and how is that benefiting you?
No problems
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