Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
I enjoy salesforce
What do you like best about the product?
I love how fast salesforce is when I’m working with my clients, I’m used to it taking some time to get my clients signed up. With salesforce I’m about to get them back to their shopping in no time
What do you dislike about the product?
There’s nothing that I dislike with salesforce
What problems is the product solving and how is that benefiting you?
I use salesforce for making sales and running clients credit checks, it is much more convenient and faster than our previous appl
Works when used properly
What do you like best about the product?
I like the ability to categorize your opportunities and delegate them based on accounts or territories. You can also add many folders for different niches.
What do you dislike about the product?
I dislike the complication of the software. It is difficult for new hires to navigate through it without going through all of the salesforce training. There are also minimal options when it comes to describing what happend to an opportunity (won, lost, closed).
What problems is the product solving and how is that benefiting you?
We are working on organizing and showing the main firm the opportunities in the pipeline. We do not always use it as it is intended, so it is very difficult for us to understand its capabilities entirely.
Good but not ideal
What do you like best about the product?
the Ability to create different service tasks make it much easier to keep things organized
What do you dislike about the product?
I don’t like the fact some of the priority system works.
What problems is the product solving and how is that benefiting you?
General it help desk issues when it comes to anything from networking to infrastructure
Salesforce is user-friendly
What do you like best about the product?
It is easy to navigate and find potential customers as well keeping track of the database.
What do you dislike about the product?
Too many of screen refreshes and scrolling up and down. The transition between multiple screens to process transactions is a tedious experience.
What problems is the product solving and how is that benefiting you?
Trying to keep info of potential clients in an organized database environment so that it would be easier for us to navigate in the future.
Great ticketing system
What do you like best about the product?
Being able to pull reports and export them into Excel.
What do you dislike about the product?
Sometime the reports aren’t as narrowed down as I would like, and will have to clean up in Excel.
What problems is the product solving and how is that benefiting you?
Capturing info/data for reporting purposes is a benefit. Not many problems.
Sales force admin
What do you like best about the product?
The accessibility with the sfd it is in agreat virtue to use this.
What do you dislike about the product?
Nothing to dislike about this beautiful cloud based servuce
What problems is the product solving and how is that benefiting you?
Everything on cloud
Best Customer Support & Sales Tool Out There
What do you like best about the product?
It is so simple to use the the Salesforce and desk.com integration is seamless. It allowed our sales and support teams to keep track of customer as we engaged with them. Therefore, we were always able to provide our customers with the best experience possible. Our Sales people benefitted from understanding how our last conversation with the customer went and the platform allowed us to leave notes for internal members within the tool so that we are constantly on the same page.
What do you dislike about the product?
The UX flow is a bit messy at times. We had multiple occasions when support team members accidentally sent messages to customers before they were done composing messages. Editing and updating responses can be difficult as well. A bit confusing setting canned responses.
What problems is the product solving and how is that benefiting you?
Customer support and Sales. We were able to stay consistent in messaging and better understand the customer journey through Desk.com. From a customer support standpoint, we were able to close complaint cases at a much faster rate than previously. The collaboration tools within the platform allowed me to assist other team members from a manager standpoint.
Recommendations to others considering the product:
Absolutely the best tool in the market for customer support and sales integration. Couldn't recommend it more.
Good
What do you like best about the product?
User friendly and provided the data that I need.
What do you dislike about the product?
Does not pull in data as manual as I would like it.
What problems is the product solving and how is that benefiting you?
All data analytics done though salesforcr
Great software
What do you like best about the product?
I love this software because it keeps track and helps support the sales team quickly and accurately
What do you dislike about the product?
Not sure of anythings I dislike about this product or service. It's a great overall product that helps out our sales :) I would recommend it to anyone I know
What problems is the product solving and how is that benefiting you?
I have a lot of problems that I have been able to solve with the use of salesforce service cloud. The client management is fantastic and the sales go smoother then other software our company had used
Recommendations to others considering the product:
No answer
Cluttered but with time you can find everything you need.
What do you like best about the product?
Menu that quickly navigated to all the fields needed to complete the work.
What do you dislike about the product?
There is a lot of information that is unnecessary and adds a cluttered sense.
What problems is the product solving and how is that benefiting you?
Organizing business opportunities to pursue.
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