Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Love salesforce
What do you like best about the product?
I like how we can make sure that everyone we have reached out to stays in one place for everyone in the company to use
What do you dislike about the product?
It can be a little hard at first to figure out how to say put an account and a leader together
What problems is the product solving and how is that benefiting you?
We have all our contacts in one place. If we want to reach out to potential clients, we can look them up in salesforce and see if there is already a POC in our company
It has been very simple and easy to use salesforce😊
What do you like best about the product?
What I like about salesforce is that it enables everyone to have access to an escalated issue and that is the only way It is brought up to higher levels to resolve the problem.
What do you dislike about the product?
salesforce has progressively changed a lot of the interface of the site which makes it easy to navigate.
What problems is the product solving and how is that benefiting you?
We have tickets that need to Be brought up to the data team to fix an issue that has to do with customers profile. And they are able to get it resolved
Not the very best
What do you like best about the product?
I like the fact tha Salesforce allows you to mention other individuals by simply using @ before typing their names.
What do you dislike about the product?
I dislike Salesforce due to the fact that it is not as friendly user as I’d like it to be.
What problems is the product solving and how is that benefiting you?
Getting back to our students quicker and answering their questions and concerns in a timely manner.
Start up use
What do you like best about the product?
It’s interface was relatively easy to use.
What do you dislike about the product?
Reporting capabilities were very limited. Dashboards would be inaccurate at times.
What problems is the product solving and how is that benefiting you?
Simple data pulls from the crm.
Recommendations to others considering the product:
It will help a small business and company with basic needs.
Nice
What do you like best about the product?
Quick and easy to use. Minimum assistance needed.
What do you dislike about the product?
Our process still requires lot of manual entry
What problems is the product solving and how is that benefiting you?
Using the leads and tracking them.
Great interface.
What do you like best about the product?
The simple layout and accessibility. There seems to be a lot of careful thought to the usability.
What do you dislike about the product?
I can’t thinknof anything that I dislike about this software.
What problems is the product solving and how is that benefiting you?
For a small law firm, it provides the ability to interact with customers and potential new clients from anywhere, on several platforms.
Sales force is outdated
What do you like best about the product?
I like that its easy to look things up, the search feature is nice
What do you dislike about the product?
I don’t like how archaic the system feels
What problems is the product solving and how is that benefiting you?
We store customers info
Great Management Tool To Manage Tickets
What do you like best about the product?
The ability to have multiple users access tickets & resolve & respond all in one place. It's everything in one place, which is pretty much the minimum standard for a ticketing system like this.
What do you dislike about the product?
The new interface can be slow and not as intuitive as it could be at times .When making multiple changes to tickets, it can be a little clunky & slow. I would also like to see some more customization reporting options.
What problems is the product solving and how is that benefiting you?
Solves help desk issues & case management scaling to a reliable level while being able to raise and resolve tickets.. It has great increased the ease of customer management communication & open work tickets.
Recommendations to others considering the product:
If you're converting over from a smaller ticketing system, Desk will be as helpful as the time you put the time into it, just like SalesForce.
Salesforce knowledge is very beneficial
What do you like best about the product?
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
What do you dislike about the product?
they should improve the enhanced search and make it very robust.
What problems is the product solving and how is that benefiting you?
we are using the knowledge in our community and very helpful for customers and partner users.
Recommendations to others considering the product:
Very helpful and useful tool for customers.
Decent System
What do you like best about the product?
I found it to be helpful with logging call details. It allows me to capture data from each call.
What do you dislike about the product?
There are some confusing areas that aren't as user friendly as they could be. The tabs and links to are glitchy and take too much time to get through or go back to.
What problems is the product solving and how is that benefiting you?
Customer calls and issues. It allows us to keep it all organized.
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