Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Pretty Useful
What do you like best about the product?
I really like the Chatter feature and the quality of the search.
What do you dislike about the product?
I feel like I still have to tell it too much what to do, I need it to think for me a little more.
What problems is the product solving and how is that benefiting you?
It really helps for my office which is mostly satellite offices.
SF Cloud Review
What do you like best about the product?
Ease of access on any device and no limitation on number of people accessing it at the same time
What do you dislike about the product?
Limitation on format of download. Excel only and would like to see PDF as well . UI isn't intuitive either
What problems is the product solving and how is that benefiting you?
Tracking key stakeholders for invites to special events
Well Integrated but Buggy live chat tool
What do you like best about the product?
creates case in salesforce, easy to add to pages
What do you dislike about the product?
doesnt display well all the time, buggy interface, sometimes no case is automatically created
What problems is the product solving and how is that benefiting you?
create a channel for customers to contact us through online chat
IT Admin
What do you like best about the product?
The simplicity and capability of salesforce
What do you dislike about the product?
Nothing I can think of that I can dislike
What problems is the product solving and how is that benefiting you?
Tracking tickets for solving by IT
Sales force review
What do you like best about the product?
The customization is easy to use. the features that I like to work with includes the dashboard that gives you the yearly and quarter budget projections. I also like working with the reports.
What do you dislike about the product?
Salesforce could be cluttering sometimes. For example figuring out a way to eliminate data duplication without using a third party software.
What problems is the product solving and how is that benefiting you?
Donor and donation tracking
Recommendations to others considering the product:
I would recommend salesforce to any company
Desk.com automates everything!
What do you like best about the product?
We are a small company; however, we do a lot of customer support for our core base. Desk.com helps us sooo much! we are able to take the data (tags) and use it to develop better SOPs, FAQ docs, and training materials and ultimately help our support teams save time.
What do you dislike about the product?
We do run into glitches every now and then (send emails that never send)...I also wish the appearance of the threads were nicer. There isn't an easy distinction from email to email for the user and the HTML formatting makes it pretty bland. Any chance I could upload a signature too?
What problems is the product solving and how is that benefiting you?
We track our support: the number of calls and emails; who is answering them; how many teams or individuals are involved, etc.
Recommendations to others considering the product:
All of your support is in one area and is a piece of cake to analyze.
Helpful in understanding KPI progress
What do you like best about the product?
SFDC is helpful when understanding performance of Key Performance Indicators and overall trends with these KPIs. The reports that capture the required data are easy to create with unique specifications, and the visuals/dashboards that track progress and current performance are straight forward.
What do you dislike about the product?
Using filters to understand performance by specific SFDC users, time periods, etc. can be difficult and confusing. I can see for small businesses the complexity of the platform can be a challenge as it is a robust platform. If you are growing or are a larger company, this platform is very versatile.
What problems is the product solving and how is that benefiting you?
Understand daily, weekly, monthly, quarterly, and yearly performance against Key Performance Indicators (KPIs). We are using this information to identify issues and drive continuous improvement both internally with our associates and externally with our end-consumers.
Recommendations to others considering the product:
In summary, pros include customizable dashboards, easy navigation, and advanced communication capabilities. Cons include complexity and price.
Great knowledge database
What do you like best about the product?
I love the dictionary feel to the knowledge database
What do you dislike about the product?
I dislike how often we have issues with the integrations, however, it honestly is probably issues with the programs that are integrated.
What problems is the product solving and how is that benefiting you?
It is our main tool.
Very well designed for ticket support
What do you like best about the product?
I like the customizable layout and fields.
What do you dislike about the product?
I wish you could have more than one queue open at a time.
What problems is the product solving and how is that benefiting you?
Open and monitoring IT support tickets.
Recommendations to others considering the product:
Very convenient
Works well, looks pretty.
What do you like best about the product?
The interface of desk is nice. It is sleek and clean. Colors are appeasing to the eye. I am able to easily respond to cases and add notes as needed.
What do you dislike about the product?
Desk can sometimes be slow, takes time to log in and load cases. Many things have to be customized by reaching out to desk instead of my admin customizing them. The search feature could also be improved.
What problems is the product solving and how is that benefiting you?
Desk allows us to track client inquiries and respond to them in a timely manner. Desk allows allows for easy labeling and assigning of cases to the appropriate associate.
Recommendations to others considering the product:
As a user, not an admin, Desk works for what I need it to.
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