Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
from
and
External reviews are not included in the AWS star rating for the product.
B2B IT delivery
What do you like best about the product?
Services management and attributes in the Salesforce
What do you dislike about the product?
Limit for email notifications for external customers
What problems is the product solving and how is that benefiting you?
Sometimes yes.
Easy Lifecycle Management, but Setup Can Be Complicated
What do you like best about the product?
I like how easy to track and manage lifecycle of service / products
What do you dislike about the product?
It is a little complicated to set up when you have to link with other systems
What problems is the product solving and how is that benefiting you?
Routing, escalating
Great Process Simplification, but UI Complexity Challenges for Salesforce Admins
What do you like best about the product?
Simplifyng processes , granularity and innovation
What do you dislike about the product?
UI and complexity area true painpoint for salesforce admins
What problems is the product solving and how is that benefiting you?
communication with customers , backend processes
Powerful Customization, but Steep Learning Curve—Start Small for Best Results
What do you like best about the product?
Highly customizable. Can be adapted to our specific business requirements. We have been investing long time to make it work as it requires some expertise.
What do you dislike about the product?
The software is so customizable that you could get lost into tricky development. I would recommend new user to start small and build on top piece by piece.
What problems is the product solving and how is that benefiting you?
We had to manually get warranty managed in the past. With service cloud we automated the process.
Great Collaboration, Needs Better App Exchange and Viewpoint Analysis
What do you like best about the product?
Ease of use and collaborative approach in
What do you dislike about the product?
Refinement on apps exchange and viewpoint analysis
What problems is the product solving and how is that benefiting you?
Customer service
Great Case Control and Helpful Agents with Omni
What do you like best about the product?
I love how you can control case control with omni and have agents help.
What do you dislike about the product?
I don’t like how it’s hard to control the case assignments
What problems is the product solving and how is that benefiting you?
Having internal support requests solve
Easy Setup and Omni-Channel Support, but Einstein Service Lacks Email Integration
What do you like best about the product?
Service cloud is easy to setup and has Omni- channel functionality to support all channels
What do you dislike about the product?
Einstein Service doesn’t auto ingest emails and support agentic email communication
What problems is the product solving and how is that benefiting you?
Help answer customer questions and support them
Powerful Features, but Steep Learning Curve
What do you like best about the product?
Robust and configurable capabilities to meet business needs
What do you dislike about the product?
Complexity of capabilities and understanding how to best leverage
What problems is the product solving and how is that benefiting you?
Quick resolution of customer requests
Efficient Case Assignment with Omni Channel, but Subtabs Can Be Confusing
What do you like best about the product?
Omni Channel is excellent for automatically assigning cases and tasks. It streamlines the process, making it much more efficient.
What do you dislike about the product?
I sometimes find it confusing when new tabs open as subtabs.
What problems is the product solving and how is that benefiting you?
The automatic assignment of cases and leads is quite helpful, making it easier to manage tasks efficiently.
Standardized service, but Einstein is missing in the Service Cloud
What do you like best about the product?
Standardization of post-sales customer service
What do you dislike about the product?
That the Service Cloud does not have Einstein at its core
What problems is the product solving and how is that benefiting you?
Customer service loves structured post-sales customer management
showing 571 - 580