Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Have to implement more advanced features
What do you like best about the product?
Testing chat clients for prospects. Setting up effective email workflows.
What do you dislike about the product?
Support is limited for what we need to do by ourselves.
What problems is the product solving and how is that benefiting you?
Putting all customers communication in one place and closing business deals.
Recommendations to others considering the product:
Research how other companies have done this before you do it yourselves.
- Leave a Comment |
- Mark review as helpful
I'm working as a salesforce developer for Sales and Service Cloud for almost 5 years.
What do you like best about the product?
I like the design and the functionalities, macros, omni channel and live agents.
What do you dislike about the product?
the limitations on case layouts, especially the part where you can't add visualforce on the related list area
What problems is the product solving and how is that benefiting you?
On our business, we have partner accounts, buyer accounts, agent accounts. We have issues on setting up the schema on how we can relate them with one another. With the use of Case Management System, we're able to tie them up in a very effective way where we can extract reports and get accurate data.
Recommendations to others considering the product:
Salesforce Service Cloud can make your staffs more productive using only it's out-of-the-box functionalities. There will be much more awaits if you have a good developer that can add more customization into it. You'll definitely see the ROI on this product.
Salesforce Service Cloud Review
What do you like best about the product?
The fundamental features work well for lead and account management.
What do you dislike about the product?
Complications of needing a FT salesforce admin to make the software feasible for our company.
What problems is the product solving and how is that benefiting you?
Sales management. We use SF extensively and have done for for 6 years. We have over 9,000 accounts and >50,000 leads.
Moving to Service Cloud at the same time as we moved to Salesforce was an excellent investment.
What do you like best about the product?
Integration with Salesforce overall, flexibility in dashboard creation, and ease of integration between our other systems and Salesforce / Service Cloud. Also, our ability to create our own objects and custom views to our data is valuable.
What do you dislike about the product?
We find it difficult to automate the tracking of effort spent on tasks and cases. We are trying to better understand the effort we spend on cases overall, and it is awkward and we may need to do custom programming.
What problems is the product solving and how is that benefiting you?
Manual tracking of customer cases and providing insights into what customer problems need addressing first. Benefits are from being able to capture our own data on both calls and emails, and continue to use more Service Cloud / Salesforce and their technology partners' tools to do that.
Recommendations to others considering the product:
Yes, especially if you have a strong Salesforce foundation as a CRM, and want to leverage that platform across your company. Having some technical ability to customize Service Cloud and Salesforce helps a great deal.
Salesforce allows us to enhance the quote to invoice process more efficiently and effectively.
What do you like best about the product?
Ease of use. GUI interface. The reporting engine works very well and is easy to use..
What do you dislike about the product?
Would be helpful for some of the objects within Salesforce to be a little more intuitive.
What problems is the product solving and how is that benefiting you?
Removing paper. Streamlining the order to cash process.
Recommendations to others considering the product:
To increase sales and to organize your quote to cash process, select Salesforce.
Lacks drag and drop
What do you like best about the product?
As a platform Salesforce SC allows you to build the queues, teams, and processes you require to provide fast customer service with the ability to track every interaction and follow up on cases. I have used this solution in two different companies and haven't seen a similar platform that allows you to create complex workflows that are easy for the end user.
What do you dislike about the product?
If your workflows are complex you will need an experienced Salesforce admin to implement your solutions. You could also pay for an implementation from an SFDC partner, but if you don't have your own dev team you will have to go back to them for changes that will cost you. So far I have developed my own workflows and solutions but I am limited by my skills gained from reading guides and the help pages.
What problems is the product solving and how is that benefiting you?
My company receives hundreds of support and training requests by email. These tickets can also be tracked by other teams, like Sales, Customer Success or Finance.
Recommendations to others considering the product:
If you do not have a Salesforce admin in your team with experience implementing the solutions you want hire one. If you don't have the budget then hire implementation services. The time you will save is money in the bank.
Salesforce Service Cloud is the best CRM tool i have used so far
What do you like best about the product?
What i like best about Salesforce Service cloud is how customization the product is.
What do you dislike about the product?
Certain functions are hardwired into Salesforce that can not be changed. I don't like the areas of Salesforce that i can not customize. For example certain Standard fields can not be deleted or modified.
What problems is the product solving and how is that benefiting you?
At my company we try to get as much information into salesforce as possible and have the majority of it be automated to flow into the correct places. I have benefited greatly from all of the different customizations such as formula fields, and workflow rules to achieve this.
Salesforce is at the center of our business.
What do you like best about the product?
As a healthcare services business, we serve our clients' members by helping them navigate the healthcare industry, find providers, and minimize their expenses. We receive, secure, and organize all of our customer data in Salesforce in order to deliver all of our services to our members. Our company has used Salesforce in this manner even before Service Cloud existed. We leverage Salesforce in every single aspect of our business.
What do you dislike about the product?
Administration for a small business can be time-consuming, especially if your business has been using Salesforce as long as we have and there are many customizations still in your Org that have since been deprecated or iterated upon. This mostly highlights Salesforce's immense capacity for customization, and its ability to adapt and grow with your business.
What problems is the product solving and how is that benefiting you?
Our employees use Salesforce to deliver our services. We handle complex healthcare data from numerous sources. With Salesforce, we're able to secure and organize all of that data to serve our members' needs navigating the healthcare system, and reducing their out of pocket expenses. We also extensively rely upon Salesforce's powerful reporting capabilities to quantify our work and improve the quality and scope of our work.
Recommendations to others considering the product:
We rely on many third-party apps from Salesforce's extensive AppExchange community. If there is a need in your business relating to handling and using data, search the AppExchange and engage in Salesforce's vast user community... someone else has almost certainly solved a challenge you might be facing.
Service cloud works well
What do you like best about the product?
Configurability of the system. The non-code options that can be built into the console make it special.
What do you dislike about the product?
I know that it sounds funny but the volume of options is hard to master. I wish there was a way to segment features better.
What problems is the product solving and how is that benefiting you?
We need to track interactions with B2B and B2C customers. Our interactions can be calls, emails or chats. And we have work that the reps do that do not require an interaction, but we still need to track it so e have a single view of all the work the service staff performs.
Service CLoud streamlines my Client Admin team
What do you like best about the product?
institutional memory of all interactions
What do you dislike about the product?
my only dislike is that when I have new hires, not everyone has prior experience with the system. maybe thats a hiring problem on my part....
What problems is the product solving and how is that benefiting you?
more cases are resolved in less time. Efficiency uptick
showing 5,291 - 5,300