Agentforce Service
Salesforce, Inc.External reviews
6,964 reviews
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A useful tool for delivering customer support
What do you like best about the product?
One of the most useful features of Service Cloud is the ability to multitask within the UI. Users can open cases, search for Knowledge and historical case records, and reply to customers with ease.
What do you dislike about the product?
Service Cloud can sometimes run slowly, which not only affects productivity, but can lead to customer dissatisfaction when the disruption affects users' ability to work on their cases.
What problems is the product solving and how is that benefiting you?
Service Cloud is our company's internal case management system for customer support. We manage cases, knowledge, and accounts in the program.
Flexible sales CRM
What do you like best about the product?
It is easy to utilize and to have the capacity to explore in your board. It additionally enables us to offer help and counsel, and even the best part is that we have an immediate contact through talk or calls, enabling us to speak with our clients customized.
What do you dislike about the product?
I can not do everything from the portable application since it is increasingly entangled that is the reason I uninstalled it I didn't care for how it functioned so I just work on my PC.
What problems is the product solving and how is that benefiting you?
Occurrence announcing. Administration demands. Deal with our staff from a similar spot, in addition to we can incorporate it with different applications. Rapidly associate with clients enabling specialists to effectively explore through the cases.
Recommendations to others considering the product:
On the off chance that setup accurately, you can run extraordinary reports/dashboards of approaching cases enabling you to setup KPI's for your interior help group. On the off chance that you need to see your interior help process, this gives you incredible estimations on length of approaching cases being shut and volume of cases shut by specialist. This can be executed for any size of help groups and client volume. Client discussions are dynamic and causes you on any issue you may confront. Exceptionally prescribed to utilize.
Service Cloud for your Service Needs
What do you like best about the product?
Great product that integrates directly with Sales Force.
Perfect to keeping all your ducks (tickets associated with orgs and/or users) in one repository.
Can then do more dynamic analytical research/decision making
Perfect to keeping all your ducks (tickets associated with orgs and/or users) in one repository.
Can then do more dynamic analytical research/decision making
What do you dislike about the product?
Its been a while since I used but it was new so it took time to get used to.
What problems is the product solving and how is that benefiting you?
The ability to integrate with other platforms & connect to the CRM we were using (Sales Force)
Recommendations to others considering the product:
Its a great tool provided by Sales Force - if you already have Sales Force as a CRM & are looking to use it connected user info its a no brainier of a solution. I highly recommend it.
Salesforce review
What do you like best about the product?
So much functionality - client management, meeting notes, events, calendars, tasks management, reminders
What do you dislike about the product?
There is nothing I dislike about the Salesforce platform.
What problems is the product solving and how is that benefiting you?
Client management, managing own tasks, weekly meetings and appointments, client information management
Recommendations to others considering the product:
Must use. One stop shop for all CRM needs. Lot of functionality, however - may take some time to learn the system.
Usability for anyone
What do you like best about the product?
Easy to great end customer apps and obtain clean data
What do you dislike about the product?
Can be difficult to integrate back systems without mulesoft
What problems is the product solving and how is that benefiting you?
Assisting our customers with a portal
Recommendations to others considering the product:
Yes recomend
Makes work easy
What do you like best about the product?
I like that anyone can use it. It's easy to follow easy to use. It makes my job easier in the way it transfers their info instead of manually doing it.
What do you dislike about the product?
It can be sort of expensive but if the company is large enough it proves to be very beneficial
What problems is the product solving and how is that benefiting you?
It organizes the people better and makes finding them more efficient
SalesForce Service Cloud
What do you like best about the product?
This service was fast and easy to learn. It was also the best way to merge our tech. It was cheaper then the other vendors.
What do you dislike about the product?
it could go faster in deployment and had to link up other systems
What problems is the product solving and how is that benefiting you?
the compromise of mering the tech and software to make sure we use it and most cost effective.
Salesforce Service Cloud the best CRM in sales and support
What do you like best about the product?
Salesforce Service Cloud is the program that allows you to work more comfortably with our sales agents, and we can also support our customers in this same platform. We must always keep a record of our sales and identify new potential buyers, in addition to being able to keep current customers updated and this can be achieved with Salesforce with the integration of its platform in social media.
What do you dislike about the product?
The problem that has been presented so far, is that if we require some assistance for the operation or good development of the program, we have to communicate with support through an email and this has not been beneficial for us, besides having a telephone number to call. And if the company with which we use this program is large or has a number of important agents, the long-term cost can be significant.
What problems is the product solving and how is that benefiting you?
From our point of view Salesforce Service Cloud has been a solid and complete program, hiring with this program is easier to do, in addition to creating effective campaigns for sales. It is customizable and has an automation system that saves us a lot of time when leaving elaborate answers. We can also make calls by this means and record them to review the orders later.
Recommendations to others considering the product:
Salesforce is the best CRM program you'll find! Stop using the database you previously used with Excel for clients or candidates and start using Salesforce Service Cloud. You can also integrate it easily with text messages, Facebook Messenger, Outlook and more.
Functions to expand your sales
What do you like best about the product?
Chat and calls are two elements that are part of the Salesforce Service Cloud and we usually use it. Contact with the customer is paramount and having an application that helps you manage communication with the customer ensures that this contact is more appropriate for both the seller and the customer.
Two other elements that improve communication and are integrated into this software are the integration with Outlook, which allows you to send and receive emails and campaigns more easily and on the other hand, mobile messaging, which allows you to be connected to the clients at any time.
It also has several tools and functionalities that allow you to better manage sales within your company. These tools and extra functionality allow us to know what aspects you should try to improve so that communication with the customer is better and at the same time that sales can also increase.
Two other elements that improve communication and are integrated into this software are the integration with Outlook, which allows you to send and receive emails and campaigns more easily and on the other hand, mobile messaging, which allows you to be connected to the clients at any time.
It also has several tools and functionalities that allow you to better manage sales within your company. These tools and extra functionality allow us to know what aspects you should try to improve so that communication with the customer is better and at the same time that sales can also increase.
What do you dislike about the product?
It is possible that with the passage of time you end up needing more and more applications and integrations. Every new application you need has to pay for it, so when you want to expand your sales system by adding new applications to your company, it will increase the cost.
The learning of the operation of the application, the integrations and the management of communication through elements such as LiveChat is something that requires certain knowledge. You need a period to be able to use all the sales and communication tools that the system has.
The learning of the operation of the application, the integrations and the management of communication through elements such as LiveChat is something that requires certain knowledge. You need a period to be able to use all the sales and communication tools that the system has.
What problems is the product solving and how is that benefiting you?
Our sales system needed a change, an adaptation that allowed us to improve the profitability of our products.
Salesforce Service Cloud has helped our company have a better organization of the client list and the data we have from them.
The communication that we establish with our clients is also much more direct, since the available Livechat allows us to resolve any doubt or problem in much less time and at the same time allows us to inform our clients of our new products, promotions and changes that we have made.
The tools available in the application have also helped us to better understand the tastes and needs of our customers, which allows us to adapt our products to their interests.
Salesforce Service Cloud has helped our company have a better organization of the client list and the data we have from them.
The communication that we establish with our clients is also much more direct, since the available Livechat allows us to resolve any doubt or problem in much less time and at the same time allows us to inform our clients of our new products, promotions and changes that we have made.
The tools available in the application have also helped us to better understand the tastes and needs of our customers, which allows us to adapt our products to their interests.
Recommendations to others considering the product:
The sales system in a company is an element that must be taken care of, since a large part of the business profits depend on sales. Salesforce Service Cloud helps to have better organized data to communicate faster and more directly with your customers and to obtain more means to show and sell your products.
It was a highly scalable platform
What do you like best about the product?
The myriad of applications available at App Exchange that makes the system robust and adaptable to complex business use cases
What do you dislike about the product?
The Classic interface looks old - Lightning is better!
What problems is the product solving and how is that benefiting you?
Case Re-routing to the right agent, SLA Tracking with Entitlements and Milestones, Live Chat functionality
Huge business benefits for clients like seamless customer service, Knowledge management for self-service to reduce overhead on agents
Huge business benefits for clients like seamless customer service, Knowledge management for self-service to reduce overhead on agents
Recommendations to others considering the product:
Look at the documentation first and understand the limitations/restrictions of the portal before implementation. Certified Service Cloud consultants are recommended to oversee the initial phases to identify gaps and suggest potential workarounds if business use cases become complex and platform customization is needed
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