Agentforce Service
Salesforce, Inc.External reviews
6,961 reviews
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External reviews are not included in the AWS star rating for the product.
My experience of using salesforce is always evolving.
What do you like best about the product?
Sales force has many things within the software that you can use. My company has made many alterations to fit our business needs and it has been very beneficial to me when using the program.
What do you dislike about the product?
Sometimes the system can be very laggy at times. There are times when a lot of updates have to take place in order to get the system to work properly.
What problems is the product solving and how is that benefiting you?
We use sales force on a day to day business and it is the corner stone of our daily operations to assist our customers. Without this system we would not be able to perform our jobs efficiently.
Recommendations to others considering the product:
It is very adaptive to just about any job. It works best with help desk and customer services situations.
Service cloud
What do you like best about the product?
That it holds all my customer relation information and allows me to edit creat as I like with each customer !
What do you dislike about the product?
Nothing I love everything about my service cloud as it makes my life easier !
What problems is the product solving and how is that benefiting you?
I get to store customer information personalization with there credit card info attached letting me save all info I want !
Recommendations to others considering the product:
Anyone looking for customer customization
Sales force is the best tool
What do you like best about the product?
Sales force could helps us manage our tickets so flawlessly. It is very smooth and I rarely see any issues.
What do you dislike about the product?
I like this tool and there is not much to dislike about it. Somtimes it runs slow and fails to download the page otherwise it works well.
What problems is the product solving and how is that benefiting you?
It really helps to manage our tickets.
Salesforce Review
What do you like best about the product?
I love the lightning view on salesforce. Appealing to the eyes and very easy use and navigation.
What do you dislike about the product?
I don't like the way "chatter" emails pull up into a new window instead of the existing SF window. Very inconvenient.
What problems is the product solving and how is that benefiting you?
Ease of merging cases, keeping track of customer contacts.
Recommendations to others considering the product:
Utilize case merging and customer details!
Salesforce
What do you like best about the product?
I used Salesforce for more than 5 years as an end user.
I used it primarily as ticketing tool and then got into Reporting through Salesforce.
Having worked on multiple service management tools,I would rate Salesforce as one of the best tools around simply as it is most user friendly tool.
Also, its integration and security is top notch.
I used it primarily as ticketing tool and then got into Reporting through Salesforce.
Having worked on multiple service management tools,I would rate Salesforce as one of the best tools around simply as it is most user friendly tool.
Also, its integration and security is top notch.
What do you dislike about the product?
It is yet to adapt fully with ITIL framework.
What problems is the product solving and how is that benefiting you?
We have used it a major ticket tool across our process.
We got great responses from clients too as far as transparency to their cases was concerned.
We got great responses from clients too as far as transparency to their cases was concerned.
Recommendations to others considering the product:
Make it compatible with ITIL framework
Sales, calls, social information and more in Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is the best tool with which our sales agents can work. It is such a complete program that allows us to communicate, chat, call (something that saves us a lot of time), provide support, make sales and campaigns, plus it is an excellent social place with important information about our customers, and has an automated system that improves our response time and work.
What do you dislike about the product?
The cost can be a negative aspect and especially if you are a small company, the bigger it is, the more agents you have, the more needs you have to cover, the cost of Salesforce rises and if you are a small company this is something you should evaluate but we assure you that it is a program that is worth paying as it will bring great results in sales, support, attention and more.
What problems is the product solving and how is that benefiting you?
It is an excellent program to keep track of reports and information about our customers. It also allows us to support, make calls as it was a problem that had previously in our company and with this program the call system improved! But the best thing has been the sales and the creation of campaigns since this program has an excellent integration with its sister program Salesforce Marketing Cloud.
Recommendations to others considering the product:
We recommend using Salesforce Service Cloud because it is an excellent program that is worth hiring and using, here we leave some of the features that make us love:
- Service Console.
- Live Agent Chat.
- Case Email Auto-Response.
- Customer Community.
- Email Integration with Outlook.
- Salesforce Mobile App.
- Mobile Messaging (LiveMessage).
- Service Analytics App.
- Service Console.
- Live Agent Chat.
- Case Email Auto-Response.
- Customer Community.
- Email Integration with Outlook.
- Salesforce Mobile App.
- Mobile Messaging (LiveMessage).
- Service Analytics App.
We manage use it on 3 departments
What do you like best about the product?
By following a simple sequence of steps, we were able to automate business processes that has given our company several hours of efficiency. It splits the services process into different sectors, known as channels, making it visually easy to check. Besides, it allows integration with several 3rd party solutions when working on big projects.
What do you dislike about the product?
Although I like the UI, I consider the dashboard has few chart type options, at least when working on bigger projects. I have encountered an issue on the Resolution field and is that Salesforce does not always auto populate. I still can’t find an explanation for this.
What problems is the product solving and how is that benefiting you?
On the IT department, we set up Salesforce Service Cloud for managing the departments of customer service, marketing and sales. It’s especially useful for inquiries from our clients and suppliers, for automating business processes and other sorts of tracking actions.
Recommendations to others considering the product:
For companies and/or professionals wanting to establish data object structure for costumers. If your company owns multiple clients and is in need of multiple resources, Salesforce Service Cloud is especially suited for managing complex situations, providing reports clear enough to review the data.
A useful tool for delivering customer support
What do you like best about the product?
One of the most useful features of Service Cloud is the ability to multitask within the UI. Users can open cases, search for Knowledge and historical case records, and reply to customers with ease.
What do you dislike about the product?
Service Cloud can sometimes run slowly, which not only affects productivity, but can lead to customer dissatisfaction when the disruption affects users' ability to work on their cases.
What problems is the product solving and how is that benefiting you?
Service Cloud is our company's internal case management system for customer support. We manage cases, knowledge, and accounts in the program.
Flexible sales CRM
What do you like best about the product?
It is easy to utilize and to have the capacity to explore in your board. It additionally enables us to offer help and counsel, and even the best part is that we have an immediate contact through talk or calls, enabling us to speak with our clients customized.
What do you dislike about the product?
I can not do everything from the portable application since it is increasingly entangled that is the reason I uninstalled it I didn't care for how it functioned so I just work on my PC.
What problems is the product solving and how is that benefiting you?
Occurrence announcing. Administration demands. Deal with our staff from a similar spot, in addition to we can incorporate it with different applications. Rapidly associate with clients enabling specialists to effectively explore through the cases.
Recommendations to others considering the product:
On the off chance that setup accurately, you can run extraordinary reports/dashboards of approaching cases enabling you to setup KPI's for your interior help group. On the off chance that you need to see your interior help process, this gives you incredible estimations on length of approaching cases being shut and volume of cases shut by specialist. This can be executed for any size of help groups and client volume. Client discussions are dynamic and causes you on any issue you may confront. Exceptionally prescribed to utilize.
Service Cloud for your Service Needs
What do you like best about the product?
Great product that integrates directly with Sales Force.
Perfect to keeping all your ducks (tickets associated with orgs and/or users) in one repository.
Can then do more dynamic analytical research/decision making
Perfect to keeping all your ducks (tickets associated with orgs and/or users) in one repository.
Can then do more dynamic analytical research/decision making
What do you dislike about the product?
Its been a while since I used but it was new so it took time to get used to.
What problems is the product solving and how is that benefiting you?
The ability to integrate with other platforms & connect to the CRM we were using (Sales Force)
Recommendations to others considering the product:
Its a great tool provided by Sales Force - if you already have Sales Force as a CRM & are looking to use it connected user info its a no brainier of a solution. I highly recommend it.
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