Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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Cant life without it
What do you like best about the product?
The accessibility for searches and being able to chatter.
What do you dislike about the product?
Temperament of typos when searching a name.
What problems is the product solving and how is that benefiting you?
NA
Snap-Ins make managing cases easier
What do you like best about the product?
I love how you can track and manage all case interactions right within the app
What do you dislike about the product?
Once again you don't have much choice when choosing a solution like this...it almost always has to be Salesforce across the board
What problems is the product solving and how is that benefiting you?
managing all our interactions via chat, it allows us another layer of engagement
Recommendations to others considering the product:
It is an excellent tool for adding another layer or touch point in managing cases and prospects
Work great on community sites
What do you like best about the product?
Have used snap ins for chat and for knowledge and was as simple as doing the Trailhead and implementing
What do you dislike about the product?
You have to create a new configuration for snapin that is different than button code
What problems is the product solving and how is that benefiting you?
Chat and knowledge
Amazing platform provided
What do you like best about the product?
I worked in Salesforce sales marketing and service cloud. The facilities provided in everything is amazing
What do you dislike about the product?
For students to learn they should give mire tgan a month of free sign in platfoem or charge less make tutorials available
What problems is the product solving and how is that benefiting you?
I was working on customer support and mostly tracking the progress of sales of customer
Easy to use platform does it all
What do you like best about the product?
The platform is very user friendly and extremely customizable. There is also a whole slew of training materials available.
What do you dislike about the product?
Integration with Serenova could be better. Have to reduce the zoom on the screen to use it which makes everything else almost unreadable.
What problems is the product solving and how is that benefiting you?
Tracking customer service requests. Allows us to quickly see major issues and deal with them in a timely manner.
Love Salesforce
What do you like best about the product?
Salesforce makes contact managing simple
What do you dislike about the product?
It is hard to come up with something to dislike about Salesforce. If anything I would have to say the way it displays tabs.
What problems is the product solving and how is that benefiting you?
Contact management organization. Benefit of seeing customer contacts.
Salesforce Service Cloud | Good CRM
What do you like best about the product?
The thing I like the most is the user interface and the live chat feature. It is very seamless and takes very less time for someone new to get used to it. I also like the corporate mail integration feature so we can directly mail people from within. It saves a lot of time switching to email client and copying the customer details to and fro, but this solves that problem.
What do you dislike about the product?
It is a bit slow to load as it's feature heavy. With a bit of caching it should get fast over time. But other than that, I like it very much.
What problems is the product solving and how is that benefiting you?
It has helped the full team to solve many issues like answering to customer queries on time. We follow SLA for replying to customers and this has helped us to keep it on time. As it is an overall solution, we have also linked them with our Social Media platforms, so we can answer the queries of Facebook, Twitter directly over here without ever switching to the actual platform. It has overall made it very convenient for us.
Recommendations to others considering the product:
Go for it. It is worth every penny.
Simple and fast configuration
What do you like best about the product?
Salesforce Service Cloud is excellent because it has so many ready-to-use features as soon as you get access, which makes it easy to use. Initially for basic service needs, you can start using it easily from the first time and then make improvements as the time of use progresses.
It's impressive how the basic configuration is so simple and very fast, and everything you need to keep track of work requests is available almost immediately. Really, the practicality of this software is very utility in terms of time savings in the processes refers
It's impressive how the basic configuration is so simple and very fast, and everything you need to keep track of work requests is available almost immediately. Really, the practicality of this software is very utility in terms of time savings in the processes refers
What do you dislike about the product?
Although it is a very useful tool I think that at the same time it has many features and configurations that can be complicated in some aspects.
It would be fantastic if there was better training to use the software, and thus guide the user more completely over time.
Anyway I think it is a problem that does not overshadow the functionality of this software and that can be improved
It would be fantastic if there was better training to use the software, and thus guide the user more completely over time.
Anyway I think it is a problem that does not overshadow the functionality of this software and that can be improved
What problems is the product solving and how is that benefiting you?
We are responding to requests and closing cases 52% faster than we did before and almost nothing is overlooked because the control panels of the software helps us to see more clearly the status of cases and requests regarding customer service refers.
Recommendations to others considering the product:
If you need a software that is easy to use and configure, this is definitely the first one that you should try
Comprehensive tool, few bugs
What do you like best about the product?
Ticketing system is excellent and leaves much room for modifications.
What do you dislike about the product?
The UI was a bit clunky so the new UI is great but reorganized spatially so I have to locate everything.
What problems is the product solving and how is that benefiting you?
The company is now streamlined with a ticketing system!
SalesForce Maximizes Work Load
What do you like best about the product?
I like how streamlined everything is and how clean and easy to access information it is for us at BBBSMB.
What do you dislike about the product?
Sometimes you have to navigate to different contact pages to be able to edit some information.
What problems is the product solving and how is that benefiting you?
It has allowed us to keep track of data and information that multiple people can access at once without us feeling like it’s getting lost in a file or folder somewhere in our computers.
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