Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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Short and easy
What do you like best about the product?
I love the straightforward approach. No need for an extensive training. Everything is easy to process and I could get started very easily
What do you dislike about the product?
I really dislike the design and theme. I think it can be improved to be more catchy or appealing.
What problems is the product solving and how is that benefiting you?
We have a more direct approach to our target. It really helped us in drafting our statements for our events
Efficient and effective
What do you like best about the product?
I like the user friendly interface and the accessibility.
What do you dislike about the product?
Sometimes my logged work does not always save.
What problems is the product solving and how is that benefiting you?
I am trying to solve the problem of having my work deleted randomly. I have realized that sales force provides an easy access to my students information.
Recommendations to others considering the product:
I would recommend that other possible users become familiar with the software before purchasing.
Good way to address complaints
What do you like best about the product?
Easy way to link multiple groups and have people across the country use the same case
What do you dislike about the product?
Reporting and tracking of anything that is closed is not intuitive
What problems is the product solving and how is that benefiting you?
Consolidate all non conformance reports
Salesforce services cloud user
What do you like best about the product?
Ability to manage solutions in the go via mobile. Great for increasing productivity.
What do you dislike about the product?
Not servoce related, it can be a little slower to manage the crm in the go.
What problems is the product solving and how is that benefiting you?
Management of crm on the go
Integrated sales system
What do you like best about the product?
This system ties with everything else I use. It is a one stop shop for all my day to day says needs.
What do you dislike about the product?
Nothing. I have used other tools similar and nothing is quite like salesforce.
What problems is the product solving and how is that benefiting you?
Day to day communication, sales info, customer insights and so on
Sales Force Cloud
What do you like best about the product?
Being able to create boxes for individuals' case management is easy to manage. Merging duplicate cases has made it easy to get rid of duplicate work
What do you dislike about the product?
I dont like that you can not undelete once somethings been deleted. and I also dont like if you hide a message too soon the receiver wont get a message
What problems is the product solving and how is that benefiting you?
It has made the flow of work easy and manageable. I am able to flow through my cases with ease without having to be concerned that i cannot find what I am looking for.
Excellent for customer services tasks in your company.
What do you like best about the product?
I really liked the experience I had with customer support, and I point this out first as I consider it to be one of the things where different software of this type that exists in the market do not manage to offer with optimal quality. This fortunately is not at all the case of Salesforce, with an attention schedule that covers 24/7 which ensures that you have an answer and solution to any problem that may be presented to you along the way. The possibility to track visitors who visit your websites, which gives you different analytics data that will help you understand what the users are looking for.
What do you dislike about the product?
One of the things that I did not like is the thin margin of error that the software allows, with this I mean that you have to be very cautious about the information that is being manipulated within the platform since any type of error could affect a disruption of your data or a misunderstanding of the results obtained, this forces the people in charge of manipulating this tool to be well prepared and careful in what they do. Sometimes you can appreciate certain glitches but nothing so big to worry about.
What problems is the product solving and how is that benefiting you?
Our IT staff is in charge of solving all the internal problems of the company so they have an intense work throughout the week, so having a software that helps them lighten this workload without sacrificing good performance is something that has a very high value for our company. With the acquisition of Salesforce Cloud Service, the performance of the IT department has improved substantially, making communication with the different departments of the company a high-efficiency experience to address the problems that may occur in any time.
Recommendations to others considering the product:
This program undoubtedly offers one of the best experiences to give your customers a personalized help and support experience which creates an environment of collaboration and efficiency that is not found in many places. With a range of tools available to agents who use it the total freedom and ability to resolve the minimum concern that customers may bring to them. I would like to see in the future more accessible plans so that small businesses can choose to have a service as good as the one offered by this software.
Best CRM for all product based companies
What do you like best about the product?
Ease of use and transparency. All under one roof
What do you dislike about the product?
Tabs can be reduced and themes can be more sophisticated
What problems is the product solving and how is that benefiting you?
Tracking customers and their data. Multiple benefits such as internal communications and any software can be integrated to Salesforce
Everything you need unified on a single platform.
What do you like best about the product?
What I liked about this is that its web based platform that allows you to save costs by hiring a support service. The same software provides this cloud-hosted service, which you can go 24 hours a day. Streamline workflows, service processes, and a variety of communication channels that reach the customer quickly and reliably. Add-ons are available that provide a case management system as well as social media capabilities. It provides performance metrics giving you the ability to share them quickly and efficiently.
What do you dislike about the product?
There are not many things I can say that I did not like the software, but if there is anything to point out serious in that there is a risk of instability which can be caused by poor quality of collected data, a faulty design, data loss which are a problem that would generate nonconformism in users as well as a loss of visibility. The price of their plans is a bit expensive but i guess you get what you pay for because they actually offer very complete and useful features.
What problems is the product solving and how is that benefiting you?
In my field of work we were able to automate service processes, improving workflows. Since this software is one of the best in the market generates great confidence for any company that decides to acquire it, being a solid solution to have a customer service, giving the freedom to customers and agents to interconnect efficiently to achieve the main goal which is to help customers quickly.
Recommendations to others considering the product:
If you want to have a solution for customer services that offers functionalities so varied and tailor-made for any need that is presented to your company or user, whether by chat, email or phone this software allows to provide assistance by any communication channel and by any type of device. Salesforce Service cloud focuses on interactivity, complete connectivity, and information sharing that meet your customers' social needs, no matter when and where they are.
Good platform for CS info
What do you like best about the product?
I like the easy navigation and all the tabs I can have open to look up customer service tools.
What do you dislike about the product?
I dislike the software glitches that happen that make it so I have reopen the application in Salesforce.
What problems is the product solving and how is that benefiting you?
Customer service questions and concerns regarding insurance questions.
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