Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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Central location for information
What do you like best about the product?
All information is stored in one central location which can easily pull information from multiple sources.
What do you dislike about the product?
At times there can be duplicates of account for example an account with and without a space in the name
What problems is the product solving and how is that benefiting you?
n/a
Sales Force
What do you like best about the product?
Ease of use - easy to navigate - customisable. Has a dark mode that you can activate from chrome add ons
What do you dislike about the product?
Can take a while to load. Duplicate fields
What problems is the product solving and how is that benefiting you?
Helps organise customer/organisation accounts and queries
Recommendations to others considering the product:
Highly recommend for ease of use as well as GUI is easy to read and customisable
Has a dark mode that you can activate from chrome add ons
Can be accessed easily from home as well as in office environments.
Alligns contacts and organisational information into once place making it easy to provide solutions to customers.
Easy to navigate tasks and complete tasks within a timely manner
Has a dark mode that you can activate from chrome add ons
Can be accessed easily from home as well as in office environments.
Alligns contacts and organisational information into once place making it easy to provide solutions to customers.
Easy to navigate tasks and complete tasks within a timely manner
Best Service CRM Tool!
What do you like best about the product?
I have how it's easy to set up and manage. As a system administrator, I love the ease of configuration and system management. Email-to-Case and Web-to-Case features add efficiency to the workers as well.
What do you dislike about the product?
Lightning features are lacking compared to Classic. There are a lot of improvements in Lightning but some of the features from Classic are missing from Lightning. For example, the Lightning Email Template does not have the preview features like the Classic Email Templates.
What problems is the product solving and how is that benefiting you?
The workers can access their everyday activities in one platform. They don't need to check their emails, log into Skype, and/or go to a platform to log their cases. Salesforce Service Cloud has everything. Email-to-Case and Web-to-Case features allow all of the cases are routed to Salesforce. Chatter allows internal communications within Salesforce. Salesforce Service Cloud really brings everything together for the workers.
Recommendations to others considering the product:
I highly recommend Salesforce Service Cloud. Salesforce is a very easy to configure and manage. It may be somewhat costly depending on the number of users, but it really makes a difference in communications and work efficiency.
Great tool to use
What do you like best about the product?
I find the organization the best and it helps me with my day to day work.
What do you dislike about the product?
It can be a bit tedious to log case work so something more updated and efficient would be helpful.
What problems is the product solving and how is that benefiting you?
The organization! Being able to keep tabs on what I need to do for clients.
Recommendations to others considering the product:
Very handy tool!
Great versatile platform that improves data collection
What do you like best about the product?
The main benefit is the scalability and ease of access for teams based in geographically dispersed locations.
It's also a great tool for capturing the true cost of projects.
It's also a great tool for capturing the true cost of projects.
What do you dislike about the product?
Don't dislike anything about the product.
What problems is the product solving and how is that benefiting you?
Salesforces has helped capture the true cost of projects and has helped greatly improved our forecasting ability.
Recommendations to others considering the product:
Ability to capture true cost of a project
Lovely interface
What do you like best about the product?
I like that there is provision for the salesforce community and the support chat is very useful for a customer support team to interact directly with customers when needed.
What do you dislike about the product?
It does have a bit of a learning curve as not every step is intuitive. Would be nice if some of the action buttons were more prominent for users to access and searching for keywords is still quite iffy especially when you have a very long list of cases to search through. I still think the customization of cases/case types and subtypes can be better.
What problems is the product solving and how is that benefiting you?
Currently used in my company for ticket resolution internally and from external vendors
Gets the job done
What do you like best about the product?
The UI is pretty clean and easy to navigate. The tabbing for multiple cases is also very handy
What do you dislike about the product?
The fact that it is slow, to the point where I have had to cap the amount of CPU and RAM resources it uses
What problems is the product solving and how is that benefiting you?
Salesforce makes it easy for customers to directly comment on their cases and see updates
Recommendations to others considering the product:
Salesforce is certainly 9ne of the better options out there and integrated with other products nicely
Works well for the tasks I need to perform at work
What do you like best about the product?
I like that Salesforce is able to "dump" information from one system into Salesforce. I like that the system is web-based and can be accessed from any computer, tablet or smart phone. I like that the system is user friendly. It took me about two weeks to learn the basics of the website.
What do you dislike about the product?
I do not like that once a client is pulled up in the system that you have to click the "c" number in order to continue with the client profile. I also do not like that it takes 24 hours to see notes from another system in Salesforce. I do not like that every time I log on from the same computer I have to authenticate. There should be a way to change the frequency of the authentication.
What problems is the product solving and how is that benefiting you?
There are no specific problems that I solve with Salesforce. We use it strictly to enter information. The benefit is that it is web based which allows for access anywhere.
Recommendations to others considering the product:
I would recommend Salesforce to other organizations that need to communicate with other systems. Salesforce allows for notes to be viewed 24 hours after case note is entered from another system.
Powerful but perhaps a little clunky and outdated UI
What do you like best about the product?
There really isn't anything else as powerful as Salesforce for managing a large range of business areas, from sales to support and everything in-between.
What do you dislike about the product?
The user interface just looks... old.
Most areas, every click seem to require the application to load something and this can become time-consuming.
Attaching files to projects and expense reports takes time.
Most areas, every click seem to require the application to load something and this can become time-consuming.
Attaching files to projects and expense reports takes time.
What problems is the product solving and how is that benefiting you?
Managing everything from the sales process to live projects, expenses and then support when a client is live.
The benefits come from streamlining several areas of the organization into one application.
The benefits come from streamlining several areas of the organization into one application.
A useful tool for communication
What do you like best about the product?
The most helpful thing about Salesforce Service Cloud is the ability to view all the tickets I need to take action on in one place. It's also nice that you can create different views based on what you want to see. For example, my home screen is the tickets I need to take action on that others have assigned to me. But I also have a view showing all the tickets I've assigned to other people which is helpful for me to look at when I'm trying to determine if a ticket I sent a while ago has been closed or not.
What do you dislike about the product?
I wish the waiting on response box had to be unchecked by someone and wasn't automatically unchecked when someone responds. A lot of times I'll ask a question to someone and they will say "I'll get that for you" and then that counts as their response so my clock starts counting down again before I remember to recheck "waiting on response". It's caused me to violate some SLA's that otherwise could have been avoided.
What problems is the product solving and how is that benefiting you?
I'm able to keep my colleagues updated on where I'm at with requests they've asked me and it holds me accountable to a reasonable time frame to complete those tasks.
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