Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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Great Service Software
What do you like best about the product?
Being able to customize portals and also self-service help center.
What do you dislike about the product?
I cannot think of anything I dislike. but for anyone who is not used to Salesforce, they may need some training
What problems is the product solving and how is that benefiting you?
It allows a customer to connect to a Service agent via the web in real time while providing multilingual support. This allows a real-time 1 to 1 chat instantly from any device.We likethat the chats can be quickly routed to subject matter experts
Ticketing
What do you like best about the product?
The capability to open multiple tabs and the functionality to save partially completed work.
What do you dislike about the product?
Sometimes it will auto save a blank case.
What problems is the product solving and how is that benefiting you?
Creating tickets and utilizing for adding parent and child cases.
Recommendations to others considering the product:
It integrates with other platforms amazingly.
Seamless transitions
What do you like best about the product?
It makes listening to keywords easier by combining that world with case management.
What do you dislike about the product?
Customer service takes a very long time to assist.
What problems is the product solving and how is that benefiting you?
Case management
Salesforce is great, and it hasn’t crashed on me once
What do you like best about the product?
Once you learn how it works, it is quite logical how it is laid out. The tab system is great, it makes the most of the screen real estate that on have one your monitor.
What do you dislike about the product?
Sometime too many sessions can be open at once, causing some confusion.
What problems is the product solving and how is that benefiting you?
Opening and tracking cases, being able to email Customers, etc.
Recommendations to others considering the product:
It’s dependable and easy to understand software. I hasn’t crashed on me once and the tabs are arranged in such a faction that allows you to stack them if you need to stop work on a present Customer to address a more pressing need,
Great product
What do you like best about the product?
Its cloud based saves your info when you shut down
What do you dislike about the product?
Not easy to search by keywords. You have to narrow down searches
What problems is the product solving and how is that benefiting you?
Solving storage issues. Key benefits is its easy
Recommendations to others considering the product:
Its an easy to understand product
Salesforce is awesome
What do you like best about the product?
Salesforce is such a blessing to have at work. I use this with ease every day!
What do you dislike about the product?
Salesforce sometimes lags behind, but its very rare that that ever happens.
What problems is the product solving and how is that benefiting you?
Salesforces helps keep everyone on my team connected and on the same page when it comes to each individual case we deal with.
Recommendations to others considering the product:
Salesforce Service Cloud is a MUST for any company looking for cloud software! My work day is literally so easy because of this software!I would recommend it to anyone!
Great for communication and finishing tasks on time!
What do you like best about the product?
Service cloud helps me stay within SLA's for turnaround on tasks and projects. I also am able to contact my co-workers quickly for updates.
What do you dislike about the product?
There really is not anything I do not like about it. Overall this is a great software!
What problems is the product solving and how is that benefiting you?
I am staying on tasks and accomplishing all cases that are assigned to me.
Customer Support for Medical Devices
What do you like best about the product?
I really enjoyed being able to use the salesforce program to generate reports. Being able to create a dashboard to pull data for monthly review meetings was incredibly helpful in management review. As well I really loved how easy it was to modify fields. With ever changing SOPs I always found myself updating the forms and templates that we used to better use the website.
What do you dislike about the product?
I did not like that I was not trained well enough. We only had two superusers on the software at my facility. Had I been more involved I would have loved to have used the software more
What problems is the product solving and how is that benefiting you?
I realized the benefit of having all of my data right at my fingertips. It is extremely easy to navigate allowing you to go through and get the information that you need.
Recommendations to others considering the product:
I would look into what youa re going to use the tool for prior to implementation. It is a great tool for sales/customer support but if there are more needs that need to be met then you must try to look elsewhere.
Very easy Collaboration
What do you like best about the product?
The best part of this tool is that it allows multiple users to be on the same platform, leave notes, communicate
What do you dislike about the product?
I do not like the loading times within it though. Especially when you are running reporting. We have Brand new MacBook pros the top model and still takes a long time to load and scrolling lags
What problems is the product solving and how is that benefiting you?
It has helped our teams collaborate a whole bunch more
Recommendations to others considering the product:
Refresh Constantly!
Amazing service.
What do you like best about the product?
Overall, I am thoroughly impressed with this service. The ability to customise this application allows for the ability to make anything out of the service. You can make it do anything you want to fit your business need.
The reason it works so well is that the service itself is very modern looking, customisation, and is very user-friendly. It's also open to developers to fully customise the service to any form of business need. I've seen some websites use it to display information to the public, too. It's very much a great service to use.
The reason it works so well is that the service itself is very modern looking, customisation, and is very user-friendly. It's also open to developers to fully customise the service to any form of business need. I've seen some websites use it to display information to the public, too. It's very much a great service to use.
What do you dislike about the product?
Out of the box it doesn't have a lot of options in terms of design/look. You can change a lot but there aren't really any themes as such. You do have a Chrome extension that can enable dark-mode, though.
What problems is the product solving and how is that benefiting you?
It allows for my role to exist. The biggest benefit is how you can customise it. You can program it to do anything you wish.
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