Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service Cloud??
What do you like best about the product?
Trending tracking tool to be able to communicate internally with other departments.
What do you dislike about the product?
When I first introduced into salesforce for service cloud we were coming from another tool called rally to results. Sales force for service cloud is very old or the version that we were introduced to was very old.We could not unique identifiers to be able to identify which case belong to which unit that we had in our inventory the search functionality to me is all over the place.There is no alert notification when task or do you or when task become available it bakes it makes it very hard to keep up with the task at hand if we had reminders or an email notification that went out and we would be able to be able to manage our task in salesforce.
What problems is the product solving and how is that benefiting you?
That we can add task to cases. We can’t communicate internally through chatter. One less email and be notified through notifications
Recommendations to others considering the product:
Be sure to get lots training
services in business
What do you like best about the product?
live agent and call centre is best using lightning experience
What do you dislike about the product?
Managing the knowldege articles is not much effective
What problems is the product solving and how is that benefiting you?
My service business unit is working on Salesforce service cloud
Effective platform for CRM solutions
What do you like best about the product?
Salesforce CRM solution is extremely robust, fault tolerant and very intuitive to work on.
What do you dislike about the product?
High price and user accessibility make it a less favorite.
What problems is the product solving and how is that benefiting you?
Maintaining customer database and integrating it with demand tools to remove duplicate contacts
Great product
What do you like best about the product?
Ease of use and ability to collaborate on items. With so many users across the company this software makes a great tool.
What do you dislike about the product?
I would like the interface to be updated a bit. The UI is not necessarily dated but could be improved for easier navigation.
What problems is the product solving and how is that benefiting you?
Ability to track customer items and collaborate on items with other departments.
Recommendations to others considering the product:
I would strongly recommend utilizing this software especially for companies with large number of employees and clients.
Keeps me organized and on task
What do you like best about the product?
High level of options for record keeping and organization.
What do you dislike about the product?
Layout and design is a bit outdated, and some buttons/options are difficult to find quickly on the page.
What problems is the product solving and how is that benefiting you?
The tool helps me keep organized and on track with account management.
One of the best platform
What do you like best about the product?
Best way for creating applications on the cloud
What do you dislike about the product?
Tech support not responding properly when we rise a question
What problems is the product solving and how is that benefiting you?
I am working as a salesforce developer and salesforce shows me a best way for creating applications than other services.And one of the finest way for applications
Recommendations to others considering the product:
Best way for implementing applications
SF Service Cloud
What do you like best about the product?
The software is intuitive and stable. Our sales reps are all logging their activity which is easily tracked.
What do you dislike about the product?
The mobile app is not as user friendly. I cannot access case details easily on the app.
What problems is the product solving and how is that benefiting you?
Dialogue with customers to resolve their issues and fulfill new orders.
A must have for customer centric organizations
What do you like best about the product?
It is absolutely the 360 degree view of the Customer and how many offerings Salesforce has to better interface with your customers. We're able to keep a consistent picture of our customers while offering a consistent experience across the different disciplines of our organization (Sales, Service, Marketing)
What do you dislike about the product?
It can be very complex and hard to find good help. Finding good help that knows what they're doing in your initial setup is probably the most important task you have ahead of you if you aim to use Salesforce Service Cloud. Find a Salesforce Certified Partner for the best luck in finding good help! Utilizing the various Salesforce Resources at your disposal can also help in implementing Salesforce correctly the first time.
What problems is the product solving and how is that benefiting you?
We're able to keep a complete and consistent view of our customers by using Sales, Service, and Marketing Clouds. We focus less on systems talking to each other and more on improving everything else.
Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud has such a wide variety of uses to enable companies to create one database for all of their information needs.
What do you dislike about the product?
I feel like the change over to Lightning was a bit rushed in some departments.
What problems is the product solving and how is that benefiting you?
Service Cloud has allowed us to manage cases in real time, with webforms set on the internet for our clients to submit issues and have them instantly create a case in Salesforce.
Recommendations to others considering the product:
Make sure that you have an I.T. group that can support the product.
The Salesforce Service Cloud is driving sales of your products to great effect.
What do you like best about the product?
Sales programming that enables cloud sales, automates the monitoring of the steps that the user makes when he wants to buy a product, making it easier to understand the type of products that the customer buys, where with this software you can see your purchase history, which serves to guide your finances and budget the expenditure generated during the time of use of the program, to track the flow of money in and out of the organization, operating with a system of financial data backup.
What do you dislike about the product?
The monitoring generated by salesforce service cloud is not always effective in its entirety, some parts of the activity tracking fails to be focused in great proportion, forgetting to take into account certain aspects and guidelines that keep the company firm and can contribute to the development of the linkage of cloud sales with the company that works with its programming, where the level of management control and regulation of sales must be improved to achieve more productivity and economic solvency.
What problems is the product solving and how is that benefiting you?
Originally I use the cloud sales system to benefit from having an immediate sales response, which helps sell in record time, quickly and supported by the realization and creation of a management with professionals in the financial area, which can boost my economy, to the point of giving profitability and progress to my company, by activating its resolution parameters failures in the sales system of the corporation, removing everything that the platform does not need.
Recommendations to others considering the product:
Its mechanisms for solving sales failures can be noticed for multiple reasons, this software has made my organization global, being an extraordinary scale of projection, which can take companies that work with cloud sales to the top of sales innovation systems and programmatic problem solving processes, where its system effectively tracks the activities that are performed with its programming.
showing 5,091 - 5,100