Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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FANTASTIC product
What do you like best about the product?
Ease of use, the sheer capabilities of the OS
What do you dislike about the product?
Really no complaints. The system is very effective across all platforms
What problems is the product solving and how is that benefiting you?
Time Management, Productivity, Communication, Follow-up, Organization
Recommendations to others considering the product:
The product meets all needs, not just sales. Account Management tools are excellent
Improving Your Customers Journey with Airkit, a Great Tech and Partner.
What do you like best about the product?
The agility of their technology, how you can truly improve your costumer experience by building and handling multiple types of journeys through the Airkit platform. How well you can integrate your existing systems and processes with Airkit.
The Airkit Team, a true partner not just a vendor. How from the start they showed a true collaborative approach, bringing ideas and solutions to the use cases we were trying to solve for, working side by side you us during the integration/setup phase and providing an amazing post-implementation support.
The Airkit Team, a true partner not just a vendor. How from the start they showed a true collaborative approach, bringing ideas and solutions to the use cases we were trying to solve for, working side by side you us during the integration/setup phase and providing an amazing post-implementation support.
What do you dislike about the product?
So far the experience working with Airkit has been extremally positive, just a few minor things in regards of timely communication around potential roadblocks or changes within the platform that could have inserted a delay into our project were not effectively communicated, but they took the necessary measures to correct this and avoid any delays.
What problems is the product solving and how is that benefiting you?
Secure Payment Capture capability for our Work at Home debt collection agents.
Benefits are many but mainly improving the consumer experience and trust by offering this secure payment capture option, removing the risk associated payments in a WAH/Pandemic model and gaining more trust with our clients due to the improvements to the overall process.
Benefits are many but mainly improving the consumer experience and trust by offering this secure payment capture option, removing the risk associated payments in a WAH/Pandemic model and gaining more trust with our clients due to the improvements to the overall process.
Recommendations to others considering the product:
I do recommend this product
Great Solution and amazing team behind it!
What do you like best about the product?
Airkit is just what we were looking for and it turned to be a great solution for other needs in-line to tackle as well. We are super happy with the great partnership, support and collaboration with Airkit team! Special Kudos to Drew who was able to teach a non-tech person to use the studio and create an app!
What do you dislike about the product?
Nothing to diskike so far! I'm very excited with all we've been doing and everything else to come!
What problems is the product solving and how is that benefiting you?
Secure payment for on site and remote projects. The benefits are plenty but what I like the most is how customizable the journey is.
So Much Flow - So Much More Time
What do you like best about the product?
In its simplicity, Airkit has allowed us to spend more time visualizing the customer journey and less on development.
The AK team across the board has risen to meet our needs to takes more time to listen rather than laud the benefits to us.
They want us to take the software on unique journeys that fits our individual needs. I think it takes a special business with strong leaders to collaborate with their customers. In this setting, our apps are being built for the DTC wine space. The AK team has become more of a partner putting our success in the highest regard.
The AK team across the board has risen to meet our needs to takes more time to listen rather than laud the benefits to us.
They want us to take the software on unique journeys that fits our individual needs. I think it takes a special business with strong leaders to collaborate with their customers. In this setting, our apps are being built for the DTC wine space. The AK team has become more of a partner putting our success in the highest regard.
What do you dislike about the product?
During the sales process, I would have preferred a working demo versus a guided tour. We understand why the guidance was so essential to understand the platform and its many use cases. It's not a complaint, more of a preference, we signed. Notwithstanding, if you are a kick the tires type developer, ask for additional time with the dev team - they will make it for you.
What problems is the product solving and how is that benefiting you?
We are solving three main pain points in the DTC wine sales space. Customer acquisition, sales acceleration, and extending club member LTV with the PCI compliant CC capture. We have found that AirKit provides our customers the efficiencies they will need to meet the demands of the clientele while not forgoing a a great user experience. Technology when done well will enable you - AirKit has lightened the load for our customers and will allow them to focus on monetizing their tasting rooms.
Recommendations to others considering the product:
The entire team is on our side - they want us to succeed. It's an uncommon cultural experience for a software company that is clearly on a massive rise. When you have that kind of support, you want them to succeed as well. Bugs come with software. Clunkiness can be a part of the journey - if you've built anything, it has to be refined through an iterative process. We chose AirKit because we want them to win also - they are more than colleagues. They are people striving to make a difference for us
It has been a great experience, it's a friendly platform, pretty straightforward to learn to use.
What do you like best about the product?
Easy to build a journey flow process, Pretty powerful tool the Studio.
What do you dislike about the product?
An advanced mode needs to be added as a functionality to make the creation of cards and actions more flexible. For example an interface to add html, css and javascript code assets and have access to them.
What problems is the product solving and how is that benefiting you?
Minor issues.
But in the long run Airkit is a pretty powerfull plaftorm to easy build Journey processes.
But in the long run Airkit is a pretty powerfull plaftorm to easy build Journey processes.
Awesome team, process and products
What do you like best about the product?
The process is completely customized by the Airkit team. They listen to your needs and chart the customer flows. They really took the time to understand our needs, pinch points, and desired outcomes. We've worked through 2 different products with them in a very short amount of time.
What do you dislike about the product?
This isn't a cheap online product or an app you download for free. You are workmen with talented biz people and engineers for a custom outcome that savers and makes you money. The prices are actually very reasonable considering the labor savings, efficiency and ability to meet new customers and service existing ones. Any "real" enterprise needs a professional outcome, not a one size fits all solution.
What problems is the product solving and how is that benefiting you?
We worked with Airkit on 2 projects:
1) a mobile marketing platform for commercial real estate.
2) a system for vendors to confirm safety compliance
1) a mobile marketing platform for commercial real estate.
2) a system for vendors to confirm safety compliance
Great team at Airkit - Helped us to increase our efficiency and further empower our partners
What do you like best about the product?
The Airkit experience has allowed us to increase our efficiency in onboarding our partners by 50% with that number continuing to grow. I found the team to be easy to work with and solution-oriented. Our experience has been so positive that we continue to work with the Airkit team in an effort to better our onboarding experience. We're happy to have them as a long term vendor.
What do you dislike about the product?
My experience has been wholly positive with their team.
What problems is the product solving and how is that benefiting you?
Airkit allows for us to further empower our partners by allowing them to go through the onboarding process on their own terms and timelines, all while doing so in an easy to understand flow.
Very efficient and easy to manage.
What do you like best about the product?
I love that it's easy to use and manage.
What do you dislike about the product?
I don't really dislike nothing some times it takes a few seconds to load but it works great.
What problems is the product solving and how is that benefiting you?
We use it to keep track of our customer's accounts.
Sold on Salesforce
What do you like best about the product?
The best feature of Salesforce is the customization that is possible using this service. We are able to customize the views we see, the tools we use, and make this platform really work for us.
What do you dislike about the product?
I dislike the display sometimes on certin browsers. There are toolbars that get hidden and font that is misaligned, it makes for a less than ideal experience. Also, you cannot customize per user, only per team.
What problems is the product solving and how is that benefiting you?
We are solving organization and clutter control. We deal with a ticket based system so we need a way to keep track of and accurately take account of all the cases we get per day.
Great customer service management application
What do you like best about the product?
Salesforce Service Cloud is great for managing complex customer service interactions. There are many customizable fields that you can utilize for your specific business needs. We have multiple items that we need to track with each customer service case and are able to add all of them. There are also many third party applications that can be utilized to streamline the process and make it easier for your end users or your representatives.
There is an inbox feature where you can access the Service Cloud directly from your inbox. This allows your users to create and manage cases without having to switch between their inbox and an internet browser while managing cases. It also allows for all email interactions with customers to be logged so others can review previous communication if they start in the middle of a case.
There is an inbox feature where you can access the Service Cloud directly from your inbox. This allows your users to create and manage cases without having to switch between their inbox and an internet browser while managing cases. It also allows for all email interactions with customers to be logged so others can review previous communication if they start in the middle of a case.
What do you dislike about the product?
The downside to using Salesforce Service Cloud is the cost. It is quite expensive, with little flexibility. You are charged per user, per month, but are billed for the whole year at one time. There isn't really a way to test and see how it would fit without committing to a full year. Other than cost, there really isn't a downside because of how customizable everything is.
What problems is the product solving and how is that benefiting you?
We utilize Salesfore Service Cloud to manage our support cases. It allows our support representatives to track and update cases with customers through the online platform. Some of our cases are active and open for months so we need a way to easily see where the case is and what the next steps need to be. From a management perspective we can easily see what cases are being worked and which need more attention.
Recommendations to others considering the product:
I recommend others looking at Salesforce Service Cloud to closely evaluate alternatives and compare prices as the price is the one downside.
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