Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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customer relations
What do you like best about the product?
this helps me keep the proper documentation of the leads and to keep the remainders make the work runs smooth
What do you dislike about the product?
User interface is a bit complex and its time consuming for setup
What problems is the product solving and how is that benefiting you?
this helps me keep a better documentations
Recommendations to others considering the product:
Those who wants to make a proper documentation of the customers and the requirements and also to make a regular follow-ups its much recommended.
Simple and easy!
What do you like best about the product?
The ability to work across different teams. You can set up SFDC per team yet communicate within and transfer cases to another. It’s great
What do you dislike about the product?
SFDC classic is super outdated. Wish my team could use the lightning version
What problems is the product solving and how is that benefiting you?
Multi-team efficiency
sales force cloud is convenient and keeps all customer accounts organized.
What do you like best about the product?
it's connected to the sales force, and I get automatic email updates about my cases. Salesforce loud also keeps all customer accounts organized and sends me reminders if my patients need to be closed to send follow-up emails.
What do you dislike about the product?
Not easy to navigate and but it does lack some vital info in cases. There are too many fields, and feel like they could be broken own, so you do not have to keep repeating your see over and over,
What problems is the product solving and how is that benefiting you?
It does not give me all the information I need, but it does help with a case history. It is benefiting me by reminding me of the emails sent if a case needs to be closed, but other then that not very beneficial.
Service cloud remains the best cloud for CRM
What do you like best about the product?
The professional edition of Service Cloud provides too many benefits for only $65 per month (per person added), because it has integration to telephony systems, with a platform to manage support cases, and an analysis management service for when you want to organize those cases.
What do you dislike about the product?
There are many plug-ins within the Exchange app platform (the Salesforce plug-in cloud) that don't offer a good fit with cloud sales, which has made it difficult for us to add different plug-ins.
What problems is the product solving and how is that benefiting you?
The best advantage given by Sales Cloud is that the work can be carried out completely with self-service methods. The platform is based on a classic SaaS (software as a service) model, but delivers varied modalities, as it implements tools to maintain a much more dynamic and direct communication than a conventional SaaS. Service cloud has its own model of chat system, called Chatter, which offers a very social experience when it comes to information exchanges in real time, which is innovative as a cloud of support for customer management platforms.
Recommendations to others considering the product:
We recommend the use of Service Cloud because it is very focused on the ability to interact with customers, and because with its use, more secure and more interactive data exchanges can take place. Service cloud is a powerful alternative to those corporate clouds that do not cover well the social needs of customers and do not serve to solve support problems immediately.
Service Cloud is the best cloud for dealing with business operations
What do you like best about the product?
The quality of Service cloud automation allows users to manage their own self-service operations, greatly streamlining the process of reviewing plug-ins in the Service cloud Exchange app and importing and exporting work data through these plug-ins.
What do you dislike about the product?
A drawback of Service Cloud is also the fact that it does not have integrations with any workflow graphic editor that allows them to be added in the cloud, as this would make it easier for all users to manage and transport the content.
What problems is the product solving and how is that benefiting you?
Service cloud has a design that is as charming as it is simple, allowing users to know how to correctly use all operations within their cloud and Exchange app without having to be an expert in managing storage applications for online services. This concept of simplicity is achieved because Service cloud has an appropriate degree of artificial intelligence provided by Salesforce, aimed at keeping all incidents with sales content as minimized as possible through the plug-in applet.
Recommendations to others considering the product:
Service cloud is very accessible in terms of deployment, as it can be used on a wide variety of devices. Without a doubt, the platform has successfully addressed the storage needs of users. It is recommended to use it to adapt and streamline the content created through different CRMs, although in terms of ergonomics, the best option is to use Salesforce CRM, whose integration is native to the platform and has better stability and options.
Review about Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud helps in sharing a lot of important official files and documents in a secure manner. The chat and customer support feature are also useful.
What do you dislike about the product?
Salesforce Service Cloud I feel is still in a very nascent stage. There are more flexibility to be added to the features before it can become a great cloud service platform
What problems is the product solving and how is that benefiting you?
Most of my usage of Salesforce Service Cloud is about sharing of important company documents with others as and when and where needed and also for reaching out as a customer support feature to fulfill queries
Great Tool!!
What do you like best about the product?
This tool helped me gain and find the knowledge needed faster. I was able to collaborate with my team easily on the notes needed t make an educated and pure decision on what was the best next moves and how to better accompany my customers. I feel much more empowered and knowledgeable when make sales pitches and knowing which leads to go after first and strongest. Truly cannot believe how i did my work as well as research before we had this tool! definitely love this one and would recommend to anyone using
What do you dislike about the product?
The only thing i did not like about the tool is how much time i would spend searching and studying all the content needed to make the best decisions. Some times it was a little difficult to set up the Knowledge Actions, but with such a great support team from Sales force problems are always solved accurately and quickly.
What problems is the product solving and how is that benefiting you?
Combining research across the entire company to be utilized by all the unique entities within the business. The largest benefit would be the amount of information we are able to distribute across the company at a consistent and seamless rate. Once the action set ups have been created, by using key words and suggested results we are able to find the answers faster than ever.
Recommendations to others considering the product:
This tool will allow your associates to easily collaborate and work together to find, utilize and fictionalize research and key information in your business space and sales world.
Sales force experience
What do you like best about the product?
I like that there is a lightening view,it makes it look pretty took look at and not boring.
What do you dislike about the product?
I don’t like that sometimes It doesn’t work well on IE.
What problems is the product solving and how is that benefiting you?
I use Salesforce to access patient medical information.It is very well formatted for me to navigate it with ease.
Scheduling Coordinator Lead
What do you like best about the product?
It is very user-friendly and has the capabilities needed for my job.
What do you dislike about the product?
Sometimes it allows duplicate accounts so things can get messed up.
What problems is the product solving and how is that benefiting you?
We have our application process through salesforce and it works pretty well.
Salesforce Service Cloud Is the Best!
What do you like best about the product?
The thing I like the best about Salesforce is the performance; our previous CRM was at least 5 times slower. Searching and loading any type of records such as accounts or activities took for ever. Also searching is so much faster in Salesforce it’s incredible. So performance is my favorite part of Salesforce so far.
What do you dislike about the product?
The navigating gets some used to, but that's probably due to coming from a different application/CRM so once we get used to the new UI (User Interface) we will be OK.
What problems is the product solving and how is that benefiting you?
We resolved the issue by replacing our old CRM which took forever to search for accounts and contacts which cost the company money and made our customers frustrated to the point that they were rethinking of doing business with us. Also, creasing a knowledge base that Customer Service Reps can look up in seconds is greatly beneficial
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