Agentforce Service
Salesforce, Inc.External reviews
6,967 reviews
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Salesforce
What do you like best about the product?
Great overview of my sales. Let's me log future tasks with a timeline.
What do you dislike about the product?
Fairly non-level learning curve. Must practice to make perfect.
What problems is the product solving and how is that benefiting you?
Keeping track of sales. Keeping track of to do tasks.
simple to use and customise
What do you like best about the product?
Service cloud is the best when it comes to customisation and reporting. It is very easy to customise and generate the report that we want. It is user friendly and can generate the most useful report from the existing data. It is really easy to search the data on Service cloud too
What do you dislike about the product?
the fee is quite expensive for service cloud and the cost of customisation
What problems is the product solving and how is that benefiting you?
The easiness of looking a data and the history behind that data. With Service Cloud, by one click I can search on the historical data of a client and see what kind of cases that we have under his name. We can also send a survey email after that to get his/her opinion on our service. Another benefit is the easiness of generating the report of surveys so we can know our performance easily.
Recommendations to others considering the product:
it is really recommended
why i like salesforce
What do you like best about the product?
there is many things i like in saleforce to be honest but the most is the easy Dashboard it's easy to understand and use and the availability to find all the important information of customers in one place and also powerful analytics tools it's great ! aslo great price and excellent support also , and the LiveChat is great and makes things easy for us
What do you dislike about the product?
there is nothing I dislike really. It's just great
What problems is the product solving and how is that benefiting you?
understanding the customer needs and Improvement in the experiences of the customers helping the process transformation of the customer experiences with the help of building the communication channels maintaining the live agent simultaneously also Providing speedy solutions and the Automated Response is helping us really as must customer needs an answer on a common question also being able to use it on mobile phones helps me alot
Best solution for Product and Customer support teams
What do you like best about the product?
We recently migrated from Zendesk support to Salesforce Service platform for our support team. The Salesforce Service platform has been exceptional in brining in the change and the speed at which we interact. It has helped us with its super speed UI and search capabilities across the Salesforce platform and ability to get deep information about a particular ticket and the account with out actually getting into the support ticket. Its really a game-changer for us.
What do you dislike about the product?
Sometimes, the Navigation between different support tickets takes time and it might be improved, as it takes you to the home screen and have to navigate back and forth.
What problems is the product solving and how is that benefiting you?
Managing support tickets and building a repository of support cases, analysing them has changed the way we look at our support function. Search capabilities.
Recommendations to others considering the product:
Yes I would recommend!
Customer 360 view love it
What do you like best about the product?
Salesforce service cloud is a great software that provides you with a customer 360 view of all his products, accounts; transactions even chat history.
I love the drag and drop feature the most
I love the drag and drop feature the most
What do you dislike about the product?
It sometimes tends to have a lot of information on one screen, it seems to distract occasionally, but other than that, I can't think of anything that I dislike.
I don't seem to like too much information on the screen; especially for a long-term customer, it becomes clumsy to sort the relevant information out.
I don't seem to like too much information on the screen; especially for a long-term customer, it becomes clumsy to sort the relevant information out.
What problems is the product solving and how is that benefiting you?
We have increased our productivity with the use of the salesforce service cloud; it is a great tool to really know your customers and very user-friendly; we have gotten rid of a lot of paperwork too.
My Thoughts on Salesforce
What do you like best about the product?
I love being able to scroll through the knowledge base on the same page.
What do you dislike about the product?
How refreshing the page disconnects OMNI
What problems is the product solving and how is that benefiting you?
There are numerous problems I am solving with Salesforce which range in degree.
This helps get so much done
What do you like best about the product?
Sales force helps keep our data all in one place
What do you dislike about the product?
Nothing I like salesforce a lot it helps keep everything organized
What problems is the product solving and how is that benefiting you?
We are able to pull up multiple people that we need to work on and show other coworkers
Enables chat/text but needs further improvement
What do you like best about the product?
It enables our organization to provide service via texting and Facebook messenger. All messages are integrated in Salesforce seamlessly.
What do you dislike about the product?
Digital engagement bundle is a new product for Salesforce, thus it is confusing when it comes to licensing purchase and set up.
What problems is the product solving and how is that benefiting you?
This feature allows us to reach to a bigger group of audience who prefer communicating via text or chat. Compared to the other platform we have (phone), it also allows us to serve more than one customer at a time.
Run your sales and service teams on Salesforce
What do you like best about the product?
Power cloud-based features with continual updates
What do you dislike about the product?
Getting support and clear instructions to make changes are challenging in an ever complex enviroment
What problems is the product solving and how is that benefiting you?
We primarily use Salesforce to support our customer service operations and commercial sales teams
Salesforce Service Cloud
What do you like best about the product?
Easily customizable to meet workflow needs.
What do you dislike about the product?
When Salesforce Service team can't figure out an issue you've had with integration or email to case, they blame it on your setup which is not necessarily the case.
What problems is the product solving and how is that benefiting you?
Streamlined communications with employees, cases document all interactions. Less he said/she said.
Recommendations to others considering the product:
Great tool and very flexible. Will help you streamline processes, procedures and workflow. I would recommend it but understand that even Salesforce Support doesn't have all the answers to issues that crop up.
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