Agentforce Service
Salesforce, Inc.External reviews
6,967 reviews
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External reviews are not included in the AWS star rating for the product.
EXCELLLENT
What do you like best about the product?
I use it daily, my favorite feature on sales force is using Twilio while reviewing customers account/ profile. Everything is kept in order and allows me to multitask and communicate with customers via text or email.
What do you dislike about the product?
I don't particularly appreciate how slow Salesforce can run when there are multiple tabs open.
What problems is the product solving and how is that benefiting you?
It helps different departments provide sales or customer service to customers waiting via text, email, or phone call.
SalesForce
What do you like best about the product?
Can submit tickets on one central network
What do you dislike about the product?
Can be glitchy or lag when trying to use it
What problems is the product solving and how is that benefiting you?
I am submitting tickets for my work to fix
Excellent Support Portal for organisations
What do you like best about the product?
Salesforce makes it easy integrations from the organization to make it a one-stop portal for all your answers.
What do you dislike about the product?
The UI is extremely slow. Things don't update unless the page is refreshed.
Sometimes, if the UI goes blank due to an interim network issue, you lose all the drafted data.
Sometimes, if the UI goes blank due to an interim network issue, you lose all the drafted data.
What problems is the product solving and how is that benefiting you?
Assigning tickets, receiving notifications on email, helping customers achieve solutions and support.
Salesforce helps in client resolution, solve customer problems, maintain workflows, internal documents and processes.
Dashboards can be configured to analyze user/personal data and gain insights on performance.
Salesforce helps in client resolution, solve customer problems, maintain workflows, internal documents and processes.
Dashboards can be configured to analyze user/personal data and gain insights on performance.
The customer centric service solution that understands it is a piece of a bigger whole.
What do you like best about the product?
Service Cloud is straightforward to set up. The main thing is what it is starting to do in addition to its basic functionality - robotic automation, AI assisted workforce, intelligent telephony. Its feature set is becoming incredibly diverse and far less reliant on partner products to offer functionality.
What do you dislike about the product?
Those additional features - you need to understand whether or not cost is attached. Be dazzled by the goal you have on the horizon, but be aware you are more than likely going to slice up the functionality from low cost, right now, up until the future aims once you are seeing returns come in.
What problems is the product solving and how is that benefiting you?
Fundamentally, issues have come from not understanding that Service is operationally holistic. If you buy fragments of solution in order to solve immediate demands, you'll end up with an operational nightmare. Know the features you have available now, know what you can have, align that with your development roadmap. Once you start to roll out features and bring everything together, then you'll start to feel the benefit.
Salesforce Service Cloud Review
What do you like best about the product?
The best tool to automate the CRM experience, it has been a great asset to the Customer service agents. Helping to enhance the overall performance of the process and individuals.
What do you dislike about the product?
There is nothing to dislike about this Salesforce Service Cloud
What problems is the product solving and how is that benefiting you?
Creating skillset based routing of the cases
Using the AI technique to create additional template
Using the AI technique to create additional template
sales force
What do you like best about the product?
its support multiple integration
control level of security and privacy
company may not want to switch browsers or operating systems, which can be a barrier to digital transformation. but Salesforce is compatible with all major browsers,
control level of security and privacy
company may not want to switch browsers or operating systems, which can be a barrier to digital transformation. but Salesforce is compatible with all major browsers,
What do you dislike about the product?
security is as good as your employees
24hr support
cost is increasing as user is increasing
24hr support
cost is increasing as user is increasing
What problems is the product solving and how is that benefiting you?
we use for customers requirements gathering and creating jira from it.
we also use for customers communication and maintenance windows time for executing jira .
we also use for customers communication and maintenance windows time for executing jira .
One Stop Application to manage the service handle of your business
What do you like best about the product?
Salesforce Service Cloud helps our business address all the warranty support issues and contracted management of our existing customer base.
What do you dislike about the product?
The latency experienced during Salesforce Live Agent implementation.
What problems is the product solving and how is that benefiting you?
We are managing customers' post-purchase issues.
Recommendations to others considering the product:
Companies having a broad base of customers can utilize "Salesforce Service Cloud" for ease of maintainability of support.
Salesforce Service Cloud Review
What do you like best about the product?
It provides us with 360-degree access to rapidly revert to our customers and provide with world-class customer service
What do you dislike about the product?
There is nothing to dislike about Salesforce Service cloud
What problems is the product solving and how is that benefiting you?
Able to increase agent productivity
Enhance customer service experience with the help of various tools
Live time interaction with the Customers
Enhance customer service experience with the help of various tools
Live time interaction with the Customers
Recommendations to others considering the product:
Service Cloud is the best tool for those who want to enhance customer service experience, it empowers smart working and provides different tools to interact with the customer directly.
One of the Best Service Cloud to meet all the customer Needs
What do you like best about the product?
The best part of the Service cloud is that it has Lot of out of the box functionality which can be used to fulfill the needs and demands of the Customer.
Service cloud is used to provide service to the customers, such as the creation of Cases, Incidents which Service Cloud can very well take care.
It can be used to create Lightning Components which can record the details of the user to make a new case that will link automatically with the account.
Automation tools like workflows and process builders can auto-trigger mail and assign the task to various people per the client's request.
There are various features like Einstein Bots and live agent in the service cloud, which can resolve the issues raised by the client in a straightforward and sorted way.
Service cloud is used to provide service to the customers, such as the creation of Cases, Incidents which Service Cloud can very well take care.
It can be used to create Lightning Components which can record the details of the user to make a new case that will link automatically with the account.
Automation tools like workflows and process builders can auto-trigger mail and assign the task to various people per the client's request.
There are various features like Einstein Bots and live agent in the service cloud, which can resolve the issues raised by the client in a straightforward and sorted way.
What do you dislike about the product?
There is nothing that I can say I dislike about Salesforce Service Cloud. They can little work upon the Lightning Experience as it is slightly slower as compared to Classic. It takes more time to load, and applications usually look Slow
What problems is the product solving and how is that benefiting you?
The major problem solving with Salesforce service cloud is that it has automation tools that can assign tasks whenever a new case is created, such as sending an email or posting a task . Service Cloud provides full out-of-the-box functionality such as sharing rules, queues, etc., where the Load of service can be shared.
We can create Pages that can capture the details and the query bt the client raise a case or an incident which can be further assigned to a queue or a user to resolve. It has features like a chatbot, Live agent, Helpdesk, which are problem-solving solutions.
We can create Pages that can capture the details and the query bt the client raise a case or an incident which can be further assigned to a queue or a user to resolve. It has features like a chatbot, Live agent, Helpdesk, which are problem-solving solutions.
Recommendations to others considering the product:
Yes definitely recommended to large scale users
Best in class ITSM tool in current market. Ease of deployment and configuration.
What do you like best about the product?
Easy to deploy and configure the workflows and use cases without any hassles. Best part is the configuration of dashboards for clear analytics.
What do you dislike about the product?
Role permissions need to be enhanced as when creating org structure, there are many items that are only editable at admin level roles. Dashboards do not refresh in real-time, and we need to reload the page every time.
What problems is the product solving and how is that benefiting you?
Effective case management, followup adherence checks, SLA and case milestone management.
Recommendations to others considering the product:
Best in market ITSM tool which will tick all your needs.
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