Agentforce Service
Salesforce, Inc.External reviews
6,968 reviews
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One STOP Platform
What do you like best about the product?
I like the many areas that are all implemented in our SalesForce. I am able to see, organize and communicate on one platform
What do you dislike about the product?
The new lightning platform, seems quite weird - I think it's the set-up and appearance.
What problems is the product solving and how is that benefiting you?
We have one place for customers, their information, the status and scheduling for each. This platform has given us a way to print reports that can show the orgination, last person adding or deleting information.
Recommendations to others considering the product:
BEST PLATFORM FOR ALL YOUR INFORMATION IN ONE PLACE
Neutral
What do you like best about the product?
A lot of info, such as previous history, etc. integrated in 1 place
What do you dislike about the product?
Hard to find helpful information at the point of need during a call
What problems is the product solving and how is that benefiting you?
I wanted to find in-depth information about a customer in real-time
Retail Survey Mappings with Salesforce Feedback Management
What do you like best about the product?
Salesforce Feedback Management has a clean and user-friendly interface which makes it easy to adapt working on customer surveys. It provides splendid suggestions, help & tips based on your action items, and it's helpful as I progress. Also, the survey is interactive and has attractive UX designs, which makes customers feel comfortable, and they're interested in completing our product's survey.
What do you dislike about the product?
I didn't have any bad experience in my survey preparation with Salesforce Feedback Management. I always had technical support whenever I needed clarity on its interface and design.
What problems is the product solving and how is that benefiting you?
Salesforce Feedback Management efficiently unifies my customer feedback data with our salesforce data by mapping their survey responses to the salesforce object, which we denote. This is very helpful for me as I can obtain various KPIs such as order number, associate representative's name, date of purchase, etc which is included in my survey questions. It also enhances Lifecycle mapping to different paths for associates, customers, and partners as it greatly identifies critical stages of feedback interactions.
Salesforce management
What do you like best about the product?
To be honest I find this a bit hard to use at times and for everyone to understand it's a nice feature to have but I don't utilize it enough.
What do you dislike about the product?
Definitely an extra steps I have to go through and add more time to reporting
What problems is the product solving and how is that benefiting you?
Keeping everyone together as well as on the same page with projects and same status it's great that we can share the feedback together and everyone find it in one place
Excellent Customer Service and Implementation Teams!
What do you like best about the product?
Airkit not only has a great product that makes it a lot easier for our customers to achieve their goals without chatting with a support agent, but the team that helped build out our initial products has been fantastic. They are attentive, collaborative, and friendly (even when sometimes we move slow). They seem very invested in our success with weekly touch-base meetings and excellence in reporting.
They also put forward ideas on how we should be thinking about processes and customer paths based on the success of some of their other customers. This has been invaluable.
They also put forward ideas on how we should be thinking about processes and customer paths based on the success of some of their other customers. This has been invaluable.
What do you dislike about the product?
No complaints. No compaints. No complaints.
What problems is the product solving and how is that benefiting you?
Having customers gain access to figuring out where their delivery is FAST and without the added cost of speaking to our contac center. We also use Airkit in our post-order flow in case anything went wrong so we can learn about it and rectify it for the customer ASAP.
Recommendations to others considering the product:
Make sure to have at least 3 use cases to get the max value of Airkit's contract and resources.
Salesforce is a very organized platform, however it does have it's tech issues.
What do you like best about the product?
I like that Salesforce connects all employees of various job descriptions in one place to complete cases, accept phone calls, and speak to customers/merchants/etc.
What do you dislike about the product?
I dislike how much it crashes and freezes during casework.
What problems is the product solving and how is that benefiting you?
I am solving several problems that have to do with customers such as order issues, troubleshooting issues with their apps, etc.
Salesforce services
What do you like best about the product?
Ease of use and configurations available
What do you dislike about the product?
Limited scope of configuration in case the org structure is complex and not standard
What problems is the product solving and how is that benefiting you?
Ease of setting up new customers, and managing the user relationships. It helps track SLAs as well.
Recommendations to others considering the product:
Leverage these for configurable solutions.
The best tool I ever used for simple and fast solutions
What do you like best about the product?
Easy to build reports
Easy to build custom processes and custom apps
Easy to integrate with other tools
Easy to build custom processes and custom apps
Easy to integrate with other tools
What do you dislike about the product?
Based on the license you have there are many limited features and it could be a challenge to do different things such as different custom profiles or process builders
What problems is the product solving and how is that benefiting you?
I mainly use it for building dashboards and reports in order to support the sales team
Good to use great intergration
What do you like best about the product?
Easy to use. The omni channel is a good way to distrubute cases in theory
What do you dislike about the product?
Although the onmi channel is good its hard to see the logic of how cases get assigned. Seems to to one user more then others on particular days.
What problems is the product solving and how is that benefiting you?
Support cases the distribution of them and customer interaction
Go salesforce
What do you like best about the product?
Easy to use, easy to login, easy to understand.
What do you dislike about the product?
Interface can be better but it's fine, that can be ignore.
What problems is the product solving and how is that benefiting you?
Daily customer issue resolution shared by this CRM which is really recommended
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