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How We Reduced Response Time with Service Cloud
What do you like best about the product?
The AI suggestions for articles help agents find the right answers faster, making it easier to solve customer problems and respond more quickly
What do you dislike about the product?
As business grows the cost of Salesforce Service Cloud rise fast specially if we need advanced versions or extra features to keep up.
What problems is the product solving and how is that benefiting you?
Managing customer questions was tough but Service Cloud automated case handling and real time tracking with AI it help us work faster and grow smoothly without getting overwhelmed
Deliver Proactive Service with AI Powered Features
What do you like best about the product?
The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency.
What do you dislike about the product?
License cost of AI tools like Agentforce,price is 2 $ per conversation it feels a bit expensive, specially for businesses handling a large volumes of interaction.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us efficiently to manage and resolve customer inquiries using AI powered tools like Einstein Copilot and Agentforce, It making our support faster and smarter with 24/7 availability.
Leverage AI Bots Like Agentforce For Routine Task
What do you like best about the product?
AI powered features are excellent proactive solutions to customer for solving there issue and inquires in less time and 24/7 avlaibility.
What do you dislike about the product?
Mobile app functionalities are limited as compair to the desktop version.
What problems is the product solving and how is that benefiting you?
The powerful automation features powered by Salesforce AI including Agentforce handle our repetitive tasks efficiently and allow our team to focus on solving more complex customer issues.
Good tool to use for the customer support
What do you like best about the product?
it helps us to create the data in a simplified way and it has all the things which we expect.
What do you dislike about the product?
Restrictions on few fileds, Exmaple mobile application
What problems is the product solving and how is that benefiting you?
Getting the customer Details whenever we wanted to check
Service Cloud Review
What do you like best about the product?
Case Management and Omni channel routing i like mostly.
Customer support is good, Ease of use different records in same window ortab.
Customer support is good, Ease of use different records in same window ortab.
What do you dislike about the product?
Customization Limitations and User Interface Complexity these thing i dont like.
What problems is the product solving and how is that benefiting you?
For case generate and Customer Support
Empower Customers with Self Service Tools for Greater Satisfaction
What do you like best about the product?
AI bots like agentforce handle routine inquiries task automatically which saves our time and increase customers satisfaction.
What do you dislike about the product?
Some of the more advanced features are only available in the higher-priced plans.
What problems is the product solving and how is that benefiting you?
Salesforce self service portals allow our customers to resolve issues on their own, which saves time and reduces the workload on our support team significantly.
Salesforce for Education
What do you like best about the product?
In my experience, Salesforce helps me maintain my students' portfolio into one big file. This, in turn, helps me manage data as I can see who is getting better or who needs help at a glance. It helps me maintain accurate student records for all my students.
What do you dislike about the product?
Salesforce tends to be severly lacking in its graphics and features. Sometimes, as I am using it, the server is unavailable and crashes. Also, it can be kind of tricky to add more students. It takes longer than I would like.
What problems is the product solving and how is that benefiting you?
Salesforce helps me with the reality of managing multiple students' files and document what interventions I am actively taking with students. It is a one stop shop as it helps with document organization and integration of key steps for student progress.
Enterprise Grade solution yet outdated UI/UX and feature
What do you like best about the product?
Powerful and customizable platform for any needs.
What do you dislike about the product?
Requires complex knowledge and development for most changes. Complex settings, permissions, etc. Easy to break something.
Lacks fresh UI and has a poor User Experience. Is not built with modern design.
Doesn't come with any AI features built-in, you need to pay a fortune for them, although they are the worst in the industry.
Lacks fresh UI and has a poor User Experience. Is not built with modern design.
Doesn't come with any AI features built-in, you need to pay a fortune for them, although they are the worst in the industry.
What problems is the product solving and how is that benefiting you?
Hanlding customer interactions at scale
My experience with Salesforce Service Cloud
What do you like best about the product?
I like how Salesforce Service Cloud keeps everything organized. It’s easy to track cases, assign them, and see team performance quickly.
What do you dislike about the product?
Sometimes it feels a bit overwhelming with so many features, and setting up some things can take longer than expected.
What problems is the product solving and how is that benefiting you?
It helps us manage customer cases in one place, track issues easily, and respond faster. It saves time and keeps our support more organized.
Salesforce CRM serices
What do you like best about the product?
salesforce technology helps workflow automation. which boost efficiency and save tiem, leading to business adapt to compleity and drive sales.
What do you dislike about the product?
as of now as an user administrator everthing with salesforce CRM is fine to us.
What problems is the product solving and how is that benefiting you?
we are using tableau dashboards as our customer for visulizing E-commerce digital data and making easy online grocery shopping improving customer satisfaction.
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