Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,949 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effortless Case Management with Robust Integration
What do you like best about the product?
I appreciate the easy implementation of Salesforce Service Cloud, which made setup hassle-free. I love how all case-related data is centralized, simplifying management for different departments. The integrated workflow, with features like case creation, queue management, and follow-ups, really streamlines our processes. The modern platform, with AI integration and regular updates, keeps everything efficient and up-to-date.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud centralizes data, making it easier to manage cases and improve coordination across departments. It simplifies data management and ensures efficient distribution of information for strategic decision-making.
Great for Supporting Students and Professors, but Survey Automation Needs Improvement
What do you like best about the product?
Help us to support our students and professors
What do you dislike about the product?
Automatic survey hard to implement and hard
What problems is the product solving and how is that benefiting you?
Improve ou nps
Great for Hour Control and Milestones, but Email Integration Needs Improvement
What do you like best about the product?
I appreciate how it manages cases involving hour control and the way it handles milestones to keep everything organized and under control.
What do you dislike about the product?
At times, working with email to case can be challenging due to the policies that govern sending and receiving messages in the appropriate mailbox.
What problems is the product solving and how is that benefiting you?
It does a great job managing calls and cases for each of our clients.
Great Security, But Needs Better Accessibility
What do you like best about the product?
I love that my data is secure and I don’t have to worry about any breaches.
What do you dislike about the product?
I would love for it to be more accessible
What problems is the product solving and how is that benefiting you?
It’s making it easier for me to learn about my business data without surfing through the thousands and millions of raw data
Comprehensive Platform with Strong Automation
What do you like best about the product?
This platform offers a comprehensive solution for managing services from start to finish, featuring strong scalability and robust automation capabilities.
What do you dislike about the product?
The core functionality is effective for handling case automations, particularly when it comes to tasks like classifications and routing.
What problems is the product solving and how is that benefiting you?
And end-to-end platform for all things Service, fully integrated with our Sales reps.
Great Integration, and easy to use
What do you like best about the product?
Seamless integration with my other clouds and external apps
What do you dislike about the product?
I cant really think of any major dislikes
What problems is the product solving and how is that benefiting you?
Our bugs and feature requests system
Great Omni-Channel Features, Lacking Standard Flows
What do you like best about the product?
Omni channels, case and work order management
What do you dislike about the product?
Not many standard object integrations and flows
What problems is the product solving and how is that benefiting you?
Our field service team is using it on day to day work and save lots of time
Eager to Learn Cloud Services, But Need Clarity on Processes
What do you like best about the product?
Would love to learn it and understand how it works on cloud
What do you dislike about the product?
Best way being on cloud need to understand the process of service
What problems is the product solving and how is that benefiting you?
Very good
Customer Support Integrates Seamlessly with Our Data
What do you like best about the product?
Customer support interactions are within context of the rest of our data.
What do you dislike about the product?
Can only merge up to three cases at once.
What problems is the product solving and how is that benefiting you?
Keeping customer info within context, allowing us to provide faster, smarter support.
Reviewer
What do you like best about the product?
It integrates to all difference started we need it do
What do you dislike about the product?
I can be complex at times and the interface is not great
What problems is the product solving and how is that benefiting you?
Integration between different platforms
showing 41 - 50