Agentforce Service
Salesforce, Inc.External reviews
6,973 reviews
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Great integration
What do you like best about the product?
I like that there are so many features and you can toggle between using the Classic setting or the more updated setting if that’s what you prefer
What do you dislike about the product?
Confusing documentation makes assumptions of prior knowledge.
What problems is the product solving and how is that benefiting you?
Seeing all of the data I need to review in one place, making analysis easier to digest.
Required for work, works well if you're properly trained
What do you like best about the product?
The ease of seeing an overview of your tasks, adding new tasks, and storing completed tasks for record-keeping purposes.
What do you dislike about the product?
It's a complicated system to work with, and my organization didn't provide any training. Anyone using Salesforce should have a company-specific introductory crash-course in how to use it.
What problems is the product solving and how is that benefiting you?
We used it to try to streamline processes in client management.
EA
What do you like best about the product?
The whole team can synchronize the work in real-time.
What do you dislike about the product?
It happened to me several times that some leads are multi-posted
What problems is the product solving and how is that benefiting you?
Post the tasks and assign them to different agents while making sure that we are aware of the progress of everyone
It is very streamlined
What do you like best about the product?
The titles and subfolders are very streamlined. The search option to track your previous cases is excellent as it uses the right words.
What do you dislike about the product?
The graphics are not up to the mark. It can be more appealing to the user. I would suggest working more on the interface.
What problems is the product solving and how is that benefiting you?
We use this platform to look for previous similar technical queries, which has helped get the solutions without reaching out to SMEs each time.
Sharing platform easy to use
What do you like best about the product?
Using a cloud platform can be tricky but when our team used SF this was a great tool for collaboration if you know SF well.
What do you dislike about the product?
Not as smooth as other programs, but if you know how to navigate SF then it should be fine
What problems is the product solving and how is that benefiting you?
Not sure! I think just better and more intuitive UI
Salesforce
What do you like best about the product?
salesforce is a super effective program, ease of use is quick to train new employees
What do you dislike about the product?
Salesforce is a system that can be a bit outdated in some ways
What problems is the product solving and how is that benefiting you?
Salesforce service Cloud is amazing for customer self service, social customer service, and help desk/live chat. Our team found it to be very user-friendly for both the company and the customers.
A game changer and the future of how we will communicate with our customers.
What do you like best about the product?
Airkit's flexibility and willingness to adapt to our specific needs has been superb. The Airkit team shows an obvious desire to ensure customer success for both us and our end user. Today, I truly believe we are only scratching the surface of the potential we will unlock with Airkit as we continually find new use cases. In five years we very well may look back and not believe we survived without this tool!
What do you dislike about the product?
How I am regularly reminded (in my own mind) of how slow WE are at implementing new tools in comparison to Airkit’s speed and agility. Not sure this a bad thing.
What problems is the product solving and how is that benefiting you?
By automating once manual communication processes with both employees and customers we are becoming more efficient and creating a better customer experience at the same time.
Easy to Use & Great Team
What do you like best about the product?
The team is fantastic to work with and super responsive. Excited to continue using this tool
What do you dislike about the product?
Currently do not have any complaints about this tool
What problems is the product solving and how is that benefiting you?
We are creating a more digital experience with Airkit by building out tools to collect information etc.
Airkit so far
What do you like best about the product?
The team is fantastic to work with and while we are just in the beginning stages, our first workflow was easy to set up and take live right on time! We are mapping out the next flow as we speak with the Airkit team
What do you dislike about the product?
Nothing so far, we have only just started to utilize and have 1 workflow built and any restrictions we have found have been on our side, not Airkit - so far, so good!
What problems is the product solving and how is that benefiting you?
We are using Airkit to help digitize our merchant experience and reduce our average contacts per case/issue for our merchants to make us faster and easier to do business with. Our merchant support process is quite manual and thus resolution times are too long in key areas. By utilizing Airkit to provide a more integrated digital experience, we will be able to resolve merchant issues and provide key information much more quickly all from our merchant dashboard. This will reduce costs, improve productivity and drive a better merchant experience. We are looking at even using some of the work flows for our internal work flows as well - not just customer facing
Great Databse, Smooth Info Processing
What do you like best about the product?
The great UX design and also amount of info stored for one client
What do you dislike about the product?
the back button does not always lead to the correct intended page
What problems is the product solving and how is that benefiting you?
Solving issues with client discrepancies and finding relevant info for them. It helps me find info very fast and easily.
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