Agentforce Service
Salesforce, Inc.External reviews
6,976 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud has awesome features and there are so many OOTB functionalities.
What do you like best about the product?
OOTB Functionalities are the best things of Service Cloud that I like the most.
What do you dislike about the product?
There still needs to be done here in terms of sorting.
What problems is the product solving and how is that benefiting you?
I am using Salesforce Service Cloud in E commerce Sites.
Recommendations to others considering the product:
It's easy to use and enrich with multiple functions.
it is very nice and have impact
What do you like best about the product?
it helps me to connect with the customers
What do you dislike about the product?
thighs looks good, noting missing right now
What problems is the product solving and how is that benefiting you?
inquiries resolution is the top most thing
Absolutely Amazing Salesforce Experience Cloud
What do you like best about the product?
- Easy to configure and personalize
- Self-service is fantastic
- Extensive integrations with other systems
- Accelerate Sales
- Connect with other users
- Self-service is fantastic
- Extensive integrations with other systems
- Accelerate Sales
- Connect with other users
What do you dislike about the product?
- Pricing can be better
- Takes time to load
- May require training to skill up
- Takes time to load
- May require training to skill up
What problems is the product solving and how is that benefiting you?
Pre-built templates are perfect for automating replies, speeding up customer service, and having more sales in return!
Great platform for sharing the experiences
What do you like best about the product?
Great platform for sharing the experiences
What do you dislike about the product?
Some problems duplicate being raised by users
What problems is the product solving and how is that benefiting you?
Helping o provide better services and solutions
Salesforce review
What do you like best about the product?
Most helpful experience it is .
Chatbot. Easement of handling things. Support services are embedded into it which are scalable.
Chatbot. Easement of handling things. Support services are embedded into it which are scalable.
What do you dislike about the product?
Nothing as of now. Everything looks great.
What problems is the product solving and how is that benefiting you?
I have realised that it has made handling things simple and chatbot reduced time to communicate and wait
Salesforce service cloud is amazing product mainly for the support company
What do you like best about the product?
Auto assignment of ticket using automated workflow
What do you dislike about the product?
Need to improve UX view of the most of the screen
What problems is the product solving and how is that benefiting you?
Solving major issue of managing customer's request
Recommendations to others considering the product:
Highly recommend this product to others
Sales Development Representative
What do you like best about the product?
Great tool for the Pre-Sales motion. Salesforce is intuitive and powerful, I can trust that it is the main source of truth on every account I work on. Used to work on other CRMs out there, and once switched to SFDC it made a world of difference for my overall workflow. I also love that there are ways to hook Salesforce to different applications like Sales Navigator for example.
What do you dislike about the product?
UI isn't very intuitive, but it's the best CRM on the market in my opinion. It's also really expensive, but it is definitely worth investing in for scaling teams.
What problems is the product solving and how is that benefiting you?
Salesforce, in my opinion, is like a dumping ground for data. It's not always going to be clear for the next steps on accounts. You may have to dig to find the information you need but it is a tool I can trust to log information into and walk away. Whereas with other tools out there, that's not always the case.
Wonderful experience more power and kudos to the team
What do you like best about the product?
Its a wonderful tool with covering most of the line of business covered
What do you dislike about the product?
Dark theme would be nice also making it more convenient to navigate
What problems is the product solving and how is that benefiting you?
Not to mention specific
I am a Salesforce developer with 45 months of work experience
What do you like best about the product?
With zero coding, we can build a interactive community for the end user.
What do you dislike about the product?
Some standard Salesforce objects and CPQ objects are not accessible to community user, due to which we have to think for other work around to follow.
What problems is the product solving and how is that benefiting you?
We can create a complete interactive community site for the user where they can access the real time Salesforce data which they have access to without looging to the Salesforce ecosystem. Even we can make our site public so that guest user also can access the site without registering to the community. We can provide the services to the customer completely in the community portal and can handle all the back end logic in the Salesforce environment. We can also set a security accesss to the community user, so that no community user can see the other users data they should have access to that data which they have access to.
Recommendations to others considering the product:
There is a template which serve different purpose, understand the business requirement clearly and choose the template accordingly. Based on the temple we choose the Salesforce objects availability and design is dependent on it.
Salesforce Service Cloud Transformed Our Support Connectivity
What do you like best about the product?
Salesforce Service Cloud is highly customizable and allows for easy addition of case categories, new case forms, workflows that will help to enable easier escalation between groups and eliminate any of the back-and-forths you see in escalations between tiers. The addition of tons of plugins for software like Aha!, Azure DevOps, call center, and chat platforms are fantastic and serve us better.
What do you dislike about the product?
On the flip side of things - the design of the interface is very text-heavy and not very colorful compared to other support systems. It would be nice to have easy ways of setting a Critical ticket to have red font text or a red highlight in a case queue or case listing, etc.
What problems is the product solving and how is that benefiting you?
Because like many companies, Sales, Client Success Management and others lived in Salesforce, there was a lack of connectivity between that and when we had been using other support platforms. While many platforms offer a plugin to send data to Salesforce - there is nothing that matches using Service Cloud and partnering with your other departments in Salesforce itself. Additionally, this allowed us better and deeper reporting options, better scheduling for delivery of those dashboards and reports, and integration with other systems like I mentioned above.
Recommendations to others considering the product:
Because this platform can be complex - I highly recommend that you work with an implementation partner and speak with your Salesforce rep for available options.
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