Agentforce Service
Salesforce, Inc.External reviews
6,976 reviews
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It's 8/10 great
What do you like best about the product?
Flexibility and integrations are what separate this from other CRM's, and for organizations that have a great deal of need for customization and tools, that is what separates this from others.
What do you dislike about the product?
The backend service is slow and it takes a great deal of effort to get past tier 1 support which just directs you to the website for answers without really digging into the problem.
What problems is the product solving and how is that benefiting you?
We have realized a great deal of benefit from user adoption and process synergy as we grew the ecosystem around salesforce. the performance increase has been measurable simply by having more transparency in reporting.
SF FEEDBACK
What do you like best about the product?
the filters and reports. i dislike it is constantly changing though.
What do you dislike about the product?
Sometimes it can get slowwhen yoy start adding a lot of tasks.
What problems is the product solving and how is that benefiting you?
Organization.
Recommendations to others considering the product:
Don't have any.
Best Products
What do you like best about the product?
This is really best product to use and maintain data on clouds
What do you dislike about the product?
Nothing really bad about this product I really like this product
What problems is the product solving and how is that benefiting you?
This product really problem solving and also beneficial for business
Best for Case creation
What do you like best about the product?
Web to Case creation functionality is one of the best out of box feature for Salesforce service cloud where we can easily records cases in salesforce by placing minimal code on any website.
What do you dislike about the product?
Customizations required for auto updation of case status and reassigment which is more expensive. It can be improved more with easy routing and case handling features.
What problems is the product solving and how is that benefiting you?
Web to Case , Entillements and milestones are best part of it. It helps in easy creation of cases, quick resolution of tickets and helps in automate support to agents.
Very simple things to It's one stop shop for enterprise
What do you like best about the product?
It's easy to respond to messages via different channels including WhatsApp, SMS, FB Messenger. Cool, huh!!
What do you dislike about the product?
Suppose I want to talk about what is least helpful. The only thing is the price. For a small enterprise and each user cost this much. We need to consider many times, and we think about it as we are growing and more users are going to users.
What problems is the product solving and how is that benefiting you?
The benefit has a different channel in one single place to deal.
Faster ticket closures
What do you like best about the product?
Easy to navigate case management and create reports of tickets
What do you dislike about the product?
Everything is perfect. May be its UI can be changed a bit.
What problems is the product solving and how is that benefiting you?
Create custom reports and dashboards for the management team to see the sales numbers for their team
Best in the business
What do you like best about the product?
The number of features Salesforce Service cloud provides as part of a single software is huge. It adds a lot of value to your Service agents on a day-to-day basis and makes it easy to perform their daily tasks efficiently and successfully.
What do you dislike about the product?
Not much. Probably the pricing for a startup or a small business would be considered high to use service cloud but the value it brings compensates for the price.
What problems is the product solving and how is that benefiting you?
Personalized customer experience. Simplify customer service process & improve customer service agent's productivity. Work on the go.
Great journey-based CRM
What do you like best about the product?
flexibility to provide a robust journey based customer interaction experience
What do you dislike about the product?
price is not competitive, and the system can sometimes be overly customized, causing overcomplications
What problems is the product solving and how is that benefiting you?
we are providing a customer service tool for our customer-facing agents (inbound and outbound calling)
Service Cloud is very much helpful for customer support
What do you like best about the product?
Omni Channel, Omni-Routing and Chat with Agent
What do you dislike about the product?
Configurations of Live Chat, Omni-Routing configuration but it worth it after setting up all this
What problems is the product solving and how is that benefiting you?
Live Agent chat helps a lot in solving customer issues in real-time.
I have over 4 years of using Salesforce in a sales operations role
What do you like best about the product?
It gives businesses the ability to effectively and efficiently manage customer services. Enabling us as a business to ensure the customer receives the best care
What do you dislike about the product?
When trying to tailor the platform to suit our needs, it can often be difficult to either know what is best practice or implement best practice. Especially for SMEs not equipped with a team of salesforce admins and developers
What problems is the product solving and how is that benefiting you?
Customers often have needs that require input from several departments. So service cloud really helps us direct the customer to the right department while allowing us to work collaboratively between teams
Recommendations to others considering the product:
If youre looking for a platform that will enable you to deliver the best care to your customers, Salesforce Service Cloud is the best on the market. Especially if you are already using Salesforce products, implementing Service Cloud should be the only option.
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