Agentforce Service
Salesforce, Inc.External reviews
6,976 reviews
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External reviews are not included in the AWS star rating for the product.
The Great Platform
What do you like best about the product?
It is in the cloud we can access anywhere and also it helps additional values to my career
What do you dislike about the product?
There are lot of refreshes and scroll up and down
What problems is the product solving and how is that benefiting you?
I have just learned and am yet to be used to my projects. We will be using in future projects
Amazing Service cloud and its Awesome features
What do you like best about the product?
The best was OOB Salesforce features which are very easy to configure and efficient to modify as well quickly based on customer agile requirements. The topmost I liked most was the Omnichannel features which route to queues and public group hassle free.
What do you dislike about the product?
The Connectivity with Community cloud has very limited features which are standard that could be more dynamic in nature, where the components cannot be used out of the UI framework
What problems is the product solving and how is that benefiting you?
We are able to solve our customer problems by reducing the end-user interactions with agents via calls and chat feature, which helps the client IT support team to work time effectively in nature.
Highly Customizable
What do you like best about the product?
Highly customizable tool for support cases, both external and internal. Very flexible, allowing for almost any use case. Support is very knowledgable and helpful.
What do you dislike about the product?
Not super intuitive, so can be complicated to figure out at first, especially without prior Salesforce knowledge. With so many features, can be a bit overwhelming.
What problems is the product solving and how is that benefiting you?
Receive and solve customer cases in the same tool that customer data lives. Web to case allows for quick automation, creation, and resolution of tickets. Overall, an effective tool for customer cases.
Recommendations to others considering the product:
Consider using a partner or Salesforce admin to help with the initial set-up.
Salesforce Service Cloud
What do you like best about the product?
Customer service is the best and world-class.
Easy to use.
Easy to use.
What do you dislike about the product?
Better reporting and additional training modules.
What problems is the product solving and how is that benefiting you?
The ability to open tickets from emails.
Best Sales Performance and Analytics Tool
What do you like best about the product?
It's been quite a good learning experience to be part of this digital initiative. Knowing the emerging digital trends both in sales and marketing is helpful and practical.
What do you dislike about the product?
No, there's nothing missing and nothing that I dislike.
What problems is the product solving and how is that benefiting you?
Target monitoring, Analytics, Forcast Analysis, Performance Measurement have been quite efficient and effective.
Recommendations to others considering the product:
Must have tool for sales force performance monitoring, alanytics and target forecasting.
One of the best customer service support application
What do you like best about the product?
The functionality which I like about Salesforce is the ease with which we can track all queries at one place and the ease with which we can track the whole customer journey.
What do you dislike about the product?
One of the things which I don't like while using Salesforce is it's sometimes a little sluggish and slow. Every time I try to search anything, it opens up a new tab in the browser which is sometimes a little inconvenient.
What problems is the product solving and how is that benefiting you?
We are resolving customer escalations and queries using Salesforce. It's a very smooth and reliable tool where we can easily track all the escalation and queries and respond to these very efficiently.
Recommendations to others considering the product:
I'll highly recommend Salesforce to everyone.
Salesforce cloud review
What do you like best about the product?
UI, easy to use,easy to integrate , easy to collbrate
What do you dislike about the product?
Analytics, very expensive , no customisation , poor CSM support
What problems is the product solving and how is that benefiting you?
Sales CRM, streaming of all Data in single platform, control desk , Chatbot
Salesforce Digital Engagement
What do you like best about the product?
Flows are the best part of Salesforce for quick development. Also, there are a lot of built-in integrations. You will not find this type of liberty in other CRMs like Siebel.
What do you dislike about the product?
There should not be any certification maintenance like PMP and other certifications to maintain it. When we are certified once, we should not be asked to certify again.
In Saudi Arabia; there is no salesforce as Salesforce does not provide a local cloud. So, they should provide a Local cloud to satisfy the clients.
In Saudi Arabia; there is no salesforce as Salesforce does not provide a local cloud. So, they should provide a Local cloud to satisfy the clients.
What problems is the product solving and how is that benefiting you?
Integration with LinkedIn and integrations with other applications.
We used to get Salesforce Mobile Application within minutes for our customers.
We used to get Salesforce Mobile Application within minutes for our customers.
Recommendations to others considering the product:
In Saudi Arabia; there is no salesforce as Salesforce does not provide a local cloud. So, they should provide a Local cloud to satisfy the clients.
Salesforce Digital Engagement from Salesforce Developer
What do you like best about the product?
It gives a 360 view on the user. Makes it really easy to connect with the user. I have been a salesforce developer in two totally different industries and it is satisfying the needs of both.
What do you dislike about the product?
The thing that makes it complex is that for marketing and other engagement mostly the 3rd party apps are required. Salesforce need to provide the flexibility of designing and changing the interaction intenally.
What problems is the product solving and how is that benefiting you?
Taking feedback from users. Registering them for the marketing content, also we have been able to register the as our community user so that in future we can have better communication and engagement levels.
I loved it!
What do you like best about the product?
Reaching out to customers is way easy and can get quick response
What do you dislike about the product?
Can be ower crowded and customers may opt-out
What problems is the product solving and how is that benefiting you?
Customer Service using whatsapp
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