Agentforce Service
Salesforce, Inc.External reviews
6,976 reviews
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External reviews are not included in the AWS star rating for the product.
Great Customer Enagement
What do you like best about the product?
Great experience with Salesforce Digital Engagement. it gives best relavent solution to the customer.
What do you dislike about the product?
No, nothing in that which I do not like.
What problems is the product solving and how is that benefiting you?
Business Use Cases, It's very helpful in business for a fair knowledge person.
Service cloud review
What do you like best about the product?
LIveChat, CTI, Case Management, Case creations and Knowledge base
What do you dislike about the product?
Service cloud is Super expensive and some tools need a lot of configuration.
What problems is the product solving and how is that benefiting you?
Case resolution is fast, Telephonic usage for case creation is less. lesser agents/resources handling cases. Knowledge base really enlightens users.
Salesforce Digital Engagement provides best customer experience !
What do you like best about the product?
There Service cloud messaging works like charm and multiple medium of communication with clients like text messaging and even facebook messanger is also supported.Service cloud also provides capability to check clients past preferences.
What do you dislike about the product?
the licencing cost for service cloud is bit high and could be made more affordable.the competitors are providing similar features in less licening cost which is a downside.
What problems is the product solving and how is that benefiting you?
With Digital engagement we could provide clients a seamless experience with more relevent data to show which improves overall customer satisfaction and improvises company image.
Recommendations to others considering the product:
Salesforcedigital engagement is fantastic.if you are concerned with licensing cost please find alternative solutions
Sales force admin user.
What do you like best about the product?
Great ticketing system, data storage on cloud that saved our query data during cyber attack.
What do you dislike about the product?
Not all the forms are linked to HTML features and technical ticket numbers are lengthy in subject.
What problems is the product solving and how is that benefiting you?
Vendor management, Timely Query handling, Monitor Aged Query and escalation. auto escalation for planned follow-up
Amazing Salesforce
What do you like best about the product?
Integrations are amazing with SFDC! I use it daily and I love the product
What do you dislike about the product?
At times the service is slow which causes delay in work
What problems is the product solving and how is that benefiting you?
I am into sales and it just saves me from each and every work that I do on a daily basis
Salesforce provider
What do you like best about the product?
customer experience and remote shopping. interact with customer across various channels.
What do you dislike about the product?
customer are negotiating and switching to another platform when they find attractive deals and offers.
What problems is the product solving and how is that benefiting you?
reaching out to clients and customer in a easier way and proving the information immediately.
Faster issue resolution
What do you like best about the product?
Case Management, call integration, chatbot, knowledge, LiveChat.
What do you dislike about the product?
nothing so far, still exploring everything
What problems is the product solving and how is that benefiting you?
reduced in case numbers. faster case closure.
Best CRM for Mid Sized and Enterprise companies
What do you like best about the product?
The UI, ease of finding data, creating/adding new contacts in the CRM, tracking opportunities and the customer journey on SFDC.
What do you dislike about the product?
Sometimes the data can be overwhelming, need to learn how to use salesforce beforehand.
What problems is the product solving and how is that benefiting you?
We are solving the complex challenge of understanding the buyer's journey on Salesforce Cloud. Benefits are proper pipeline management, ability to create reports and understanding each stage of the customer.
I work on Salesforce Day-Day I feel the UI and the interface is Dynamic
What do you like best about the product?
I like the Omni Channel set and the Skills that we can assign to the Service Support analysts. I like the tools like Zoom Info, D&B hoovers, Crowdvocate, Apptus.
What do you dislike about the product?
l got Nothing to dislike with Salesforce
What problems is the product solving and how is that benefiting you?
The routing of cases, Chats and calls with Ease of use is the best feature I am experiencing. The customer and partner portal is really helpful to the business without any hickups
Recommendations to others considering the product:
NA
It is very useful to keep your prospects data on track and get the reports easily
What do you like best about the product?
It is very useful to keep your prospects data on track and get the reports easily
What do you dislike about the product?
When we create tasks in salesforce and forget to click on reminders, because of that we lose the grip on accounts.
What problems is the product solving and how is that benefiting you?
Tracking renewal data and contact details of prospects
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