Agentforce Service
Salesforce, Inc.External reviews
6,976 reviews
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Finally a declarative solution for Social Media engagement
What do you like best about the product?
Whatsapp Integration, SMS integration ...
The integration word usually gives the idea of complex development, but with Salesforce Digital engagement you can configure everything with point and click, no development is needed. And it's natively integrated with the Service Omni-channel module.
The integration word usually gives the idea of complex development, but with Salesforce Digital engagement you can configure everything with point and click, no development is needed. And it's natively integrated with the Service Omni-channel module.
What do you dislike about the product?
The process is long, with multiple approvals and you have no visibility of the estimated time. And another problem is debugging, it's a black box, in case of an issue it's not easy to figure out the source.
What problems is the product solving and how is that benefiting you?
In the MENA region, customers prefer the Whatsapp channels more than European clients, and for a long time, only emails were considered as the professional business channel. So the SDE helped us embrace this shift in perspective and gave the customer the satisfaction they needed.
Salesforce service cloud
What do you like best about the product?
easy to use and the best customer support in the market.
What do you dislike about the product?
Integration time and reports customizations.
What problems is the product solving and how is that benefiting you?
Cloud storage and data center.
Ready to get centralized view
What do you like best about the product?
Salesforce service cloud gives certralized view after integration with apps and tools. It helps my coworkers to boost their productivity. I think these features are not available in others clouds
What do you dislike about the product?
too much time required to learn its features, but once you learn it made agents life more easier
What problems is the product solving and how is that benefiting you?
personally I received many benefits for our end customers.
Visualization of data at one spot
it enable to agents to handle multiple case request simultaneously, which reduce business cost and boost their productivity.
Visualization of data at one spot
it enable to agents to handle multiple case request simultaneously, which reduce business cost and boost their productivity.
Delivering Smarter Service with ease
What do you like best about the product?
It helps resolve cases faster with easy-to-navigate case views and smart buttons to edit, review and close which helps increase the overall productivity of the team.
What do you dislike about the product?
There isn't no automated way to link/associate cases that arise due to similar categories for a contact. This leads to multiple cases created for the same issues. It would be great if the AI could automatically associate parent and child cases for a contact so it becomes easier to view, navigate and close the cases effeciantly.
What problems is the product solving and how is that benefiting you?
Handling multiple cases for accounts, contacts and using it internally to assign, track onboarding cases, training cases and requesting for Customer Success Consultation, Tech Support etc.
Salesforce service cloud
What do you like best about the product?
Easy to use since its a cloud product and can be accessed from anywhere. Its better than Netsuite
What do you dislike about the product?
Need to refresh page often, interface can be a bit better
What problems is the product solving and how is that benefiting you?
New to the product and still finding my way to navigate.
Value Preposition
What do you like best about the product?
The Demo showed as part of pre solution.
What do you dislike about the product?
Commercials something need to you work as part of Enterprise levels and custom made companies.
What problems is the product solving and how is that benefiting you?
We are finding challenges in the key Days which are exclusive for sales and revenue generation.
Recommendations to others considering the product:
Reach out to the excellent support staff they have, You mention your problem statement, and they will come back with solution delivery.
Best customer service platform
What do you like best about the product?
An all in one platform to interact with customers, keep records of all conversations & track progress & engagement with them. Best platform to track if your support team is working efficiently on all leads
What do you dislike about the product?
Nothing to dislike, its a great product with great features
What problems is the product solving and how is that benefiting you?
Tracking all leads
Making notes of each interaction
Not complicated for Agents to Manage
Automation features
Data Management & tracking efficient Leads & rich features
Making notes of each interaction
Not complicated for Agents to Manage
Automation features
Data Management & tracking efficient Leads & rich features
a little tricky to understand and implement
What do you like best about the product?
The graphical user interface is pretty clean
What do you dislike about the product?
I did not dislike anything in particular.
What problems is the product solving and how is that benefiting you?
Running my company's Customer Relationship Management tool worked pretty good
Salesforce Service Cloud
What do you like best about the product?
It has been quite useful for me. I have an integration of Salesforce with Chargebee, and it works great for me.
What do you dislike about the product?
Takes some time to get used to and learn all the basics and features of Salesforce.
What problems is the product solving and how is that benefiting you?
Billing, Subscriptions.
Experience with Salesforce Service Cloud
What do you like best about the product?
Salesforce Lightning is one of the best tool ever.
What do you dislike about the product?
Nothing I can think of on top of my head.
What problems is the product solving and how is that benefiting you?
CRM is made so easy with Salesforce. I don't need to worry about my reports and handling leads. It's really neat and the UI, oh, I absolutely love it.
Recommendations to others considering the product:
You gotta try it once!
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