Agentforce Service
Salesforce, Inc.External reviews
6,976 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good Software with lot of potential
What do you like best about the product?
Transparency and standard process that i can implement and automation tools to make things faster
What do you dislike about the product?
Customisation should be made more simpler and API integrations should be readily available
What problems is the product solving and how is that benefiting you?
improved customer journey experience, improved performance and productivity at each level
Recommendations to others considering the product:
Account manager allotment to evaluate the client implementation
Global solution for global business
What do you like best about the product?
Salesforce is a global solution that is a leader in its domain. It allows us to think globally and it's a very powerful solution. The support is quite fast but it depends on your contracts.
What do you dislike about the product?
Depending on your contract type, the support can be much longer to respond. sometimes they only send a link to read the content when the main issue requires a more detailed help.
What problems is the product solving and how is that benefiting you?
We are using Salesforce for our entire business for CRM data, call center, unified wih Marketing cloud it's even more powerfull and allow us to have a complete user understanding.
360 customers service’s
What do you like best about the product?
All your data is all together in one system. Highly customisable platform that can scale and grow with your business.
What do you dislike about the product?
Some features are not standard compared to other systems. Like a portal or soft phone integration or live chat.
What problems is the product solving and how is that benefiting you?
All departments are on the same system leading to better customer services.
Salesforce service cloud making things easy for the customers.
What do you like best about the product?
The best thing is the the Case handling process in service cloud. Our clients are very happy with Salesforce. It helps in easy handling , assignment and escalation of cases.
What do you dislike about the product?
This tool is the best and has no issues. I have been using this for so long now and it has always helped in quick resolution to customer issues. Its integration with mail and email to case functionality is good.
What problems is the product solving and how is that benefiting you?
: Easy case handling
: Quick resolution to issues.
: Best in class salesforce support
: Easy to understand
; Chatter is easy
: Email to case is the best feature
: Lead process is easy.
I suggest this tool to all the corporates in service industry.
: Quick resolution to issues.
: Best in class salesforce support
: Easy to understand
; Chatter is easy
: Email to case is the best feature
: Lead process is easy.
I suggest this tool to all the corporates in service industry.
It's amazing to get huge database in simplified visual formats. It has made the management easier
What do you like best about the product?
It's visualisation techniques and report
What do you dislike about the product?
Nothing as such. Offline saver mode may be better.
What problems is the product solving and how is that benefiting you?
I am managing a team of 50+ people with Salesforce. It has made the management easier and have increased the transparency.
It provides a lot of features that you will nowhere find that
What do you like best about the product?
As the name suggests, it provides the best services available and also it is very easy to use.
What do you dislike about the product?
I am using the service cloud from 9 months and I have not found any dislikes as of now.
What problems is the product solving and how is that benefiting you?
I am working in a project for my company in service cloud. It has a great benefits for me as well as for the client. As the name suggests, it will provide the best services.
Very likely
What do you like best about the product?
Help desk. Security. Access control. Training
What do you dislike about the product?
Nothing. Every thing is ok. Some look and fell
What problems is the product solving and how is that benefiting you?
Access
A global management of flows
What do you like best about the product?
Adaptability and available tools allowing to cover the customer service global environment.
What do you dislike about the product?
Commercial approach, the sales team is always looking to sell more and can penalize the customer if the activity is reduced, even is in the hard moments when we need a good partership.
What problems is the product solving and how is that benefiting you?
The cases tracking and the integration of different roles in the company and outside the company. The communication is more fluent and the execution time is followed.
Feasibility of CRM
What do you like best about the product?
Integration of Sales Management Data with ERP- Different stages of Customer Relationship Life cycle is nicely kept on track-
What do you dislike about the product?
Approval System of sales ownership-aka-lead management
What problems is the product solving and how is that benefiting you?
Keeping a track of all my customers through their sales conversion funnel
Recommendations to others considering the product:
Best CRM tool in Market
Digital Engagement Experience
What do you like best about the product?
More user friendly. Ease of navigation and less compact
What do you dislike about the product?
Not sure yet but as of now I like what I am seeing
What problems is the product solving and how is that benefiting you?
Better Customer management
Recommendations to others considering the product:
Identify the needs of your customers
showing 4,911 - 4,920