Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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High productivity por favor the agents
What do you like best about the product?
SLA's management, agent console and supervisor console
What do you dislike about the product?
I dont find anything that I dislike. I'm happy with The current Solution.
What problems is the product solving and how is that benefiting you?
Customer service management in a clear way
It is friendly to use
What do you like best about the product?
It is helping my customer service team to response the cases from customer faster
What do you dislike about the product?
The implementation took a long time. Longer than we expected
What problems is the product solving and how is that benefiting you?
The customer service team is improving the time of response
Service Cloud for Best Customer Support
What do you like best about the product?
Case management feature is the best feature of Srrvice cloud. This allows our agents and engineers to efficiently track, manage, and resolve issues.
What do you dislike about the product?
I think it will be the complexity and cost to implement and own additional features in the platform like AI and voice.
What problems is the product solving and how is that benefiting you?
Support customers for issues with purchased products. Internal users use this to get help as well.
Great tool to streamline
What do you like best about the product?
Here are the most useful for us are
1. Omni-Channel Routing: Automatically assigns cases to the most appropriate agent based on skill set and workload, ensuring efficient customer support.
2. Case Management: Provides a central platform to track, manage, and resolve customer inquiries. You can categorize cases, assign them to the right team, and track response and resolution times.
3. Service Console: A unified interface that allows agents to view customer interactions, cases, knowledge articles, and tools all in one place, helping them resolve issues faster.
4. Knowledge Base: Enables the creation, storage, and sharing of knowledge articles to help agents and customers find answers quickly.
1. Omni-Channel Routing: Automatically assigns cases to the most appropriate agent based on skill set and workload, ensuring efficient customer support.
2. Case Management: Provides a central platform to track, manage, and resolve customer inquiries. You can categorize cases, assign them to the right team, and track response and resolution times.
3. Service Console: A unified interface that allows agents to view customer interactions, cases, knowledge articles, and tools all in one place, helping them resolve issues faster.
4. Knowledge Base: Enables the creation, storage, and sharing of knowledge articles to help agents and customers find answers quickly.
What do you dislike about the product?
Still exploring. Haven't come across any yet.
What problems is the product solving and how is that benefiting you?
We migrated from service now to service cloud and it's day night difference.
Amazing service out of box capabilities
What do you like best about the product?
It's best in class with amazing capabilities for asset and service optimization with field service , appointment scheduling service resulting in achieving sla, reduced cost of service and driving efficiency in field service operations
What do you dislike about the product?
Not really anything specific, field service mobile could be better ui
What problems is the product solving and how is that benefiting you?
Faster resolution
From the demo and new ai features product looking very good
What do you like best about the product?
The integration to the other salesforce components like Sales Cloud
What do you dislike about the product?
I wpuld loke to see more develpment of running service operations
What problems is the product solving and how is that benefiting you?
Making sure our customers get a quick reply of their support cases
Slaesforce Service Cloud
What do you like best about the product?
I like Omni Channel in Service cloud. Its awesome
What do you dislike about the product?
Service cloud has almost all features that covers service line
What problems is the product solving and how is that benefiting you?
Service cloud is solving case management system
Starting the journey
What do you like best about the product?
We currently are in the design phase but so far we really had the impression of a great partnership based on value creation starting from our needs
What do you dislike about the product?
Complicated to fully understand what's in scope and what is out of scope so far
What problems is the product solving and how is that benefiting you?
Full track and visibility of issue
Easy to raise and manage service tickets
What do you like best about the product?
All service request are manange in one system where it is visible in all levels.
What do you dislike about the product?
If there's one thing that I dislike is I need developers to maintain the system
What problems is the product solving and how is that benefiting you?
Case and Ticketing management
A core for your company
What do you like best about the product?
The integration with our different touch points in the company
What do you dislike about the product?
There are some key functions I would like to be non visible but can't remove on screen
What problems is the product solving and how is that benefiting you?
Addressing volume of accounts
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