Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Medical Assistant/Care Coordinator
What do you like best about the product?
The simplicity of it. Everything is a click away. The clean look and easy-to-find drop downs, N/A, Computer, laptop. N/A, Well its not epic but it keeps good track
What do you dislike about the product?
There is no red flag to flag the chart, Red flags, N/A, No, no everything works well. Red flags, Live chat, education tools, Red flags, Patient colors,Live chat
What problems is the product solving and how is that benefiting you?
Patient concerns and care. That it works, Yes , Yes, of course, Very beneficial, All the time, Time tracking as well, Yes, It will very soon,Yes of course it has,
Recommendations to others considering the product:
N/A
Basic Review
What do you like best about the product?
I get my questions answered with out asking
What do you dislike about the product?
Navigation however it's not too bad. Not real issue
What problems is the product solving and how is that benefiting you?
Customers with generic questions don't have to go through as many hoops
Salesforce CRM review
What do you like best about the product?
Access from any where... and seemless access through SSL, without bothering of password
What do you dislike about the product?
Many of the features and design of sales forces are not user-friendly. Maybe this has to do more with the designer, I guess.
What problems is the product solving and how is that benefiting you?
Nothing significant comes to my mind at the moment.
Salesforce Service Cloud is really easy to use
What do you like best about the product?
I appreciate how all the information is brought together on a single page. This consolidation makes it much easier to find what I need.
What do you dislike about the product?
I don't have any specific issues to point out, but I would appreciate some guidance or help to ensure my page doesn't appear cluttered.
What problems is the product solving and how is that benefiting you?
They provide a prompt response to cases and tickets, which I appreciate.
Best CRM Tool
What do you like best about the product?
How easy it is to customize to attend our business need, either by using the standard tools or going deep with apex code
What do you dislike about the product?
Managing metadata and deployment process across orgs it not so easy
What problems is the product solving and how is that benefiting you?
Improved our customer support by improving and automating process
Many features, also non service oriented stuff
What do you like best about the product?
Omni Channel and chat functionalities with integration
What do you dislike about the product?
Chat integration with dynamic pre chat forms
What problems is the product solving and how is that benefiting you?
Incident management and customer care topics
Salesforce Service Cloud Review
What do you like best about the product?
The provided functionality allows you to gather data and provide useful insights.
What do you dislike about the product?
There is not a lot of functionality that we are missing that we have been unable to work around.
What problems is the product solving and how is that benefiting you?
Mainly used for tracking of sales pipeline, tasks related to new deals and customer service queries.
Saleforce cloud for sales excellence
What do you like best about the product?
The saas based platform integrates the entire sales processes across the organization and provides consolidated dashboard for the review process. Its quite comprehensive and provides a lot of data cuts and slices
What do you dislike about the product?
The learning curve is a bit steep and the product is a bit expensive compare to other sales saas providers. However its best in class, so no regrets. I would benefit from personal tutorials in real time which could help me on board users quickly
What problems is the product solving and how is that benefiting you?
We are trying to build sales process automation for client organization using sesforce. Its really feature loaded with options of cross selling and upselling to prospects. We can tag social network as prospects and do campaigns which is helpful
12 years of experience in different salesforce domain
What do you like best about the product?
Service cloud, Sales cloud, FinServ package
What do you dislike about the product?
nothing like that but Workflow process builder
What problems is the product solving and how is that benefiting you?
Customer relation ship
Incredible service that allows for helpful management.
What do you like best about the product?
I love the contact page and all it shows
What do you dislike about the product?
I wish we could see who last edited a contract
What problems is the product solving and how is that benefiting you?
Being able to have all information available and tied to a persons account is super helpful on managing multiple people's orders and account. ESPECIALLY the task option where I am able to set reminders/tasks for myself and my team.
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