Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Good UI Interface
What do you like best about the product?
Knowledge articles
Easy of use and snuff user exp
Easy of use and snuff user exp
What do you dislike about the product?
How we have to register accounts and multiple accounts
What problems is the product solving and how is that benefiting you?
Multiple account access using 1 login
Bring customers together is effortless
What do you like best about the product?
It is a very easy platform to create a source of truth that brings all your customers together. Fostering collaboration, sharing and self service all in one place. As a customer experience professional it is a foundation tool for my programs.
What do you dislike about the product?
Pricing could be more conducive to modern community models. It puts businesses off sometimes. The ability to implement it has much improved however and finding help is easy.
What problems is the product solving and how is that benefiting you?
Improved Customer Experience, customer Success, customer service, advocacy, knowledge, self service and enablement. All these things are helped or solved using community.
Recommendations to others considering the product:
See how other customers have implemented it
Immensely valuable
What do you like best about the product?
Helpful community full of knowledge and
What do you dislike about the product?
A lot of conversations ongoing, can be hard to find what you are looking for sometimes
What problems is the product solving and how is that benefiting you?
Helping me connect with people across the globe to solve my problems
Great for Universities
What do you like best about the product?
We use service cloud and it is instrumental in our student recruitment efforts
What do you dislike about the product?
Some odd customisation choices in the setup
What problems is the product solving and how is that benefiting you?
360 view of data
Recommendations to others considering the product:
Utilise your account executive
Roshan’s review
What do you like best about the product?
Great way to manage customer cases and transfer from team to team
What do you dislike about the product?
Merging cases limit, the amount of spam that can arise
What problems is the product solving and how is that benefiting you?
Case management which makes my job in support easier
Whiteboard for service can do anything you want it to
What do you like best about the product?
Functionality and ability to have it do anything you want it to.
What do you dislike about the product?
Not much would like connection to the rest of the clouds easier.
What problems is the product solving and how is that benefiting you?
Tying back customer feedback on products to other areas of the business
Salesforce vs Helpscout
What do you like best about the product?
The fact that Service Cloud is built into Salesforce makes it convenient to see relationship history with all customers. Past conversation history and customer details such as company, location, etc are all visible at the same place where you respond to tickets.
What do you dislike about the product?
Clicking into one ticket and closing it out takes at least 5 clicks. There's a setting that allows people to bulk close tickets, but it's gated behind higher permissions access.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to see all relationship history at one time. When a ticket comes up we can verify or disqualify the legitimacy of the client & request easily.
Positive experience with SF
What do you like best about the product?
Scalability
Up time
Quick Development lifecycle
Up time
Quick Development lifecycle
What do you dislike about the product?
Support from salesforce can be slow from time to time.
What problems is the product solving and how is that benefiting you?
CRM's can be complex in nature and salesforce as a paltform provides a robut CRM which can be further expanded using their coding and drag and drop features.
User Experience for Salesforce
What do you like best about the product?
Interconnectivity for various CRM functions. Ease of use.
What do you dislike about the product?
sounds complex in terms of industry specific data.
What problems is the product solving and how is that benefiting you?
Sales pipeline, linkages of influencers, multidimensional data insights
Recommendations to others considering the product:
integration capabilities for converting CRM data into commercial data like quotations and further to billing, its seamless.
salesforce is dynamic, user friendly platform.
What do you like best about the product?
easy access, easy to use, dynamic, and compatible with small businesses or startups.
What do you dislike about the product?
their cloud template was very basic in those days (2015/2016) tenure. I hope, now that are optimized.
What problems is the product solving and how is that benefiting you?
my company used customer relationship management with the help of salesforce.
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