Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud streamlines work
What do you like best about the product?
Allows for the use of multiple tabs at a time. Highlights panel on cases makes for easy updates to Accounts and Contacts.
What do you dislike about the product?
It took a little bit to get used to after transitioning from Service Cloud
What problems is the product solving and how is that benefiting you?
Helps our business handle cases and customer issues
Great on platform product
What do you like best about the product?
If you are using salesforce CRM and need a service solution, you can't beat this
What do you dislike about the product?
Price, and you can overcomplicate the implementation if you are not careful
What problems is the product solving and how is that benefiting you?
Its a full service solution for service centers. It has every feature you need or you can scale down to basics.
Effective tool but confusing
What do you like best about the product?
I like that it integrates with our other tools and features
What do you dislike about the product?
It's confusing, hard to use if you're not in it every day
What problems is the product solving and how is that benefiting you?
We use it as our CRM. It holds most of our information but not sure we're using it to its most capacity
Excellent software
What do you like best about the product?
Service Cloud enables brands to manage theor service cases with the greatest of ease
What do you dislike about the product?
It can be a complex product at first, but this is really a positive as opposed to a negative because it is so extensible
What problems is the product solving and how is that benefiting you?
Service Cloud allows businesses to run their service centre efficiently
Review
What do you like best about the product?
It is nice to have the capabilities that it has already included and native to Salesforce. It allows you to do pretty much everything you need to handle cases etc. in your org.
What do you dislike about the product?
It could have more functionality without adding additional tools to it. Also some of the capabilities like setting up case queues and assignment rules etc could be easier with more point and click.
What problems is the product solving and how is that benefiting you?
I feel like all of the problems we have are being solved with other tools or add ons to Service Cloud. We currently have issues with talking to customers live so are looking at tools to help with that.
I use service cloud the most in my org and it’s my fav
What do you like best about the product?
Service cloud, salescloud and all the products by salesforce.
What do you dislike about the product?
There is nothing that I can hate about salesforce. Actually there is a lot to learn
What problems is the product solving and how is that benefiting you?
It's benefits me in keeping track of my cases
Service cloud best optimize solution
What do you like best about the product?
Easy to create and collaborate. Makes easy for customers
What do you dislike about the product?
Haven't faced it yet interface with tableau
What problems is the product solving and how is that benefiting you?
Case management made easy
Great platform for service
What do you like best about the product?
Features like service console, case management, telephony integration, omni channel etc
What do you dislike about the product?
Entitlement process need few improvements
What problems is the product solving and how is that benefiting you?
Telephony integration and omni channel
Salesforce
What do you like best about the product?
Very flexible and powerful, it really helps with sales people
What do you dislike about the product?
Sometimes kind of complicated and maybe for beginners not that user friendly
What problems is the product solving and how is that benefiting you?
It helps identify gaps in company services and can be transformed into data that can help move a company to the right direction
Recommendations to others considering the product:
It is definitely worth a try! It helps gain insights so that you can make company decisions that can boost revenue
Review for Salesforce
What do you like best about the product?
The sales force has been an amazing software when it comes to dealing with cust data. It has helped us to keep all accurate records of our customers.
What do you dislike about the product?
At times it gets difficult to filter out customers' data with similar names.
What problems is the product solving and how is that benefiting you?
It has helped us in getting accurate reports and also it helps us to get all the details for the contact made to the customer by the agent.
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