Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Great
What do you like best about the product?
Easy to use and Good UI. Good customer service.
What do you dislike about the product?
None. It works good and no regrets using.
What problems is the product solving and how is that benefiting you?
Data centralisation
Review of Salesforce CRM by a experienced sales professional
What do you like best about the product?
Total control on customer information and our activities at customer to move the sales process ahead.
What do you dislike about the product?
Generating reports if you have limited privileges.
What problems is the product solving and how is that benefiting you?
Tracking the development of each sales case which is accessible to the topmost Manger wherever he is sitting in the world and have a live status of the cases anywhere anytime.
Simple and intuitive to manage your cases with ease
What do you like best about the product?
The fact that ot can be easily be integrated with website and all your digital channels makes it superior compared to other products. All your case may arrive from multiple touch points but managed under a single hub
What do you dislike about the product?
Internal labeling to differentiate sales from service cloud
What problems is the product solving and how is that benefiting you?
To manage client queries regarding products pr solutions
Review for Salesforce Service Cloud
What do you like best about the product?
Ability to work from anywhere. It is also customizable with whatever requirements we have. The customer support team is fabulous. It has helped me to work better.
What do you dislike about the product?
Setting up the platform alone could be taxing, as the details in the email manual aren't that great. I felt we need someone's support to set it up. There aren't many cons, to be honest, but sometimes when I set up some specific filters, a few errors come up.. but its also rare, and the customer team handles everything exceptionally.
What problems is the product solving and how is that benefiting you?
Setting up a workspace and managing everything related to my assignments and business is a great value add to the service. Definitely has made my life easier, and I can handle my job much better.
Best product for managing the cases with the client
What do you like best about the product?
Easiest way to handle the Cases with the clients, easy to use. In Cases there are lot of options are available where all the information we can collect on single platform and we can manage the knowledge article as well. Sometimes these article are help in to solve some cases. We can manage the reporting as well which is really great.All the info collected in single platform no need to go any other site to check the status.
What do you dislike about the product?
Sometimes we are facing the problem when we are trying to link the knowledge article in cases. But this issue not frequently, might be this problem creates when the refresh problem persists. But if the refresh problem is solved no other any major issue I have ever faced.
What problems is the product solving and how is that benefiting you?
At sometime outlook or any other mail option is not working and we need to share our findings with the client so there is one 'Email Sender' option available where we can directly send the mail to someone or outside the organisation. So, we can handle all the communication part as well. By directly tagging someone and we can ask the quey as well.
Experience with Salesforce Service Cloud
What do you like best about the product?
Salesforce Lightning provides top-class reports, sales forecasting, integration and funnel management.
What do you dislike about the product?
I didn't experience any shortcomings yet.
What problems is the product solving and how is that benefiting you?
CRM, customer service, sales forecasting.
A CRM tool which provides fable solution to service desk agents and customers
What do you like best about the product?
Ease of usage| User friendly | it gives both end user and support agent best experience for documenting the resolution provided on any ticket or task. feels good when you update you case. it has one good feature where you can choose whether you want to share the update internally only or with all people who have the access.
What do you dislike about the product?
All features seems pretty interesting however there is always a scope of improvement in some area, so do Salesforce service cloud have , customer information is open for service agents which could lead to user privacy risk, many times a customer do not even know it if their personal information is being compromised.
What problems is the product solving and how is that benefiting you?
I Can easily create a support ticket for something broken down and assign to cloud team, then based on the information it assigns to the right team and i get my solution in short time. which i love the most, i do not have to call , email or follow up continuously with someone
Whatever you need is all is in their portfolio !
What do you like best about the product?
Top notch software in the industry, its easy to use and onboarding is very easy for our customer, things are turning more smart with customizing with other software, integrations are easy so we can create a full fledge ERP for our teams. Everything can be tailored as per your need.
What do you dislike about the product?
There is not much that I can think of but yes If integration on phone could be made a little easier it would be helpful for the sales rep especially, they suffer a lot when things are not fully integrated.
Moreover, I personally feel the dashboard is a little loaded up, it contains a lot, so we can do something on creating a minimalistic mode.
Moreover, I personally feel the dashboard is a little loaded up, it contains a lot, so we can do something on creating a minimalistic mode.
What problems is the product solving and how is that benefiting you?
We have onboarded more partners, and more clients on the platform and also maintained a good database for us. Earlier we used to have multiple systems for this data storage but now things are easy and the team can focus on their work better..
Salesforce best but worst
What do you like best about the product?
All fhe features possible are available from start to end with all posible customization and security.
What do you dislike about the product?
UI is the toughest ever seen in a crm also sometimes it becomes confusing
What problems is the product solving and how is that benefiting you?
Sales process from lead gathering to post sales
Good in managing the clients and discounts and also new deals
What do you like best about the product?
The ease of reporting in terms of total o/s deals, clients & discounts
What do you dislike about the product?
There can be duplicate records of clients, system should give auto detection error
What problems is the product solving and how is that benefiting you?
Managing all the client records and also their discount program, integration with operation tools
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