Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Services are really satisfactory
What do you like best about the product?
The User interface is the best part as it's simple & easy to use. This is what I call as a user friendly platform.
What do you dislike about the product?
The support time can be a bit better, but it worked for me.
What problems is the product solving and how is that benefiting you?
Database Management and cloud services
Very Helpful tool to regulate business
What do you like best about the product?
Creating graphs with the data is very useful for me its very easy for me to to travk my growth and make conclusions for further working
The service is very easy to understand and can be used by any background professionals
The service is very easy to understand and can be used by any background professionals
What do you dislike about the product?
Once opportunity created cannot be delated is a drawback for me because then it creates no room for error and some mistake opportunity is then also being judged for the task which was not necessary
What problems is the product solving and how is that benefiting you?
Managing inventory and tracking most valuable accounts and also getting a glamce of most selling products mostly the graph system is very good of this system and is very insightful
OOTB and good option if you already have Salesforce as your CRM
What do you like best about the product?
Salesforce Service Cloud as a case management system is just ok when compared to other competitors' products. The real potential comes when you pair it up with other Salesforce products starting with your CRM system. As the integration between the two comes naturally, combining workflows between the two is really straightforward.
What do you dislike about the product?
The same thing I don't like much across the entire Salesforce portfolio. Salesforce as a SaaS platform product relies on a "land and expand" business strategy. So once you buy their first product, not only you are binding your business processes to the Salesforce implementation, but also will be prone to just keep adding more ingredients to the Kool-Aid and keep drinking more and more. This comes with a big price tag in licensing costs that will make you scratch your head thinking if you made the right decision because Salesforce is basically a revenue machine that milks the cash-cows (i.e. customers) once the vendor-lock-in is set. That said, you should always need to be mindful what would be the benefit-realization/ROI ratio of having capabilities like SF Service Cloud as part of your portfolio, simply because with their pricing tactics, the value you obtain from using them can potentially be less than you are paying for their license.
What problems is the product solving and how is that benefiting you?
Case and complaints management paired up with Salesforce Financial Services Cloud as the CRM. The benefit realized is that before implementing, we really didn't have much to deal with this function in the organization.
Salesforce for GTM teams
What do you like best about the product?
The lightning Salesforce is a massive upgrade over classic, and while it is my first true CRM. I like how customizable & easy to use it is to report on data points.
What do you dislike about the product?
Considering the powerful tools we're offered, there's a lot of room for UI/UX improvement. I see that job descriptions ask for Salesforce experience. Can we work towards that?
What problems is the product solving and how is that benefiting you?
It's helping me understand my prospects better and design a plan of action to bring in a lot more accounts. And of course, enabling me to lead more closures today.
Not that great and user friendly
What do you like best about the product?
Gets integrated with most of platforms easily. Helps in maintaining leads.
What do you dislike about the product?
It is not so user friendly as to make our job easy. Have to fill up lot of information and while exporting it should give option what details we need which it doesn't
What problems is the product solving and how is that benefiting you?
Biggest challenge in sales is to maintain the leads and here you get all your leads project wise. Just visit the leads and start from where you left and save your time.
Salesforce Service Cloud
What do you like best about the product?
Case Management, Analytics, Automation, workflows
What do you dislike about the product?
Updating data is actual pain. You'd need hours to do that.
What problems is the product solving and how is that benefiting you?
Customer Data is stored in a single application, and you can access it from anywhere. Best thing!!
Salesforce Service Cloud
What do you like best about the product?
It works great for a wide range of companies from startup to fortune 500 company
Customization is fairly simple and has a lot of out of the box functionalities.
Customization is fairly simple and has a lot of out of the box functionalities.
What do you dislike about the product?
It is a very expensive tool.
Customer service over the years has gotten worse.
Customer service over the years has gotten worse.
What problems is the product solving and how is that benefiting you?
Case management and Agent Workforce - We manage all our external client cases within Salesforce.
Makes our CS folks more productive being in one system for all different types of support.
Makes our CS folks more productive being in one system for all different types of support.
VP Sales - APAC
What do you like best about the product?
Salesforce Services Cloud is a fast, reliable, secured and scalable cloud solution service.
What do you dislike about the product?
I think the Salesforce Service Cloud cost is high. It's mainly offered to Mid-Size to Enterprise level Companies.
What problems is the product solving and how is that benefiting you?
Our clients were able to migrate all their data to the cloud with the help of Salesforce Service Cloud. It helped them to secure their data and use it from anywhere.
Best and super flexible product
What do you like best about the product?
SF service cloud helped us to automate a lot of the things for advisors. Auto routing thru omnichannel, reporting, queue and email configurations are just some of the items.
What do you dislike about the product?
Salesforce analytics, there was no way to identify the usage of the service cloud. I would have liked an analytics which would enable me to understand the adoption of each and every feature on SF.
2) It didn't have webhooks option by default.
2) It didn't have webhooks option by default.
What problems is the product solving and how is that benefiting you?
It helped us improve our AHT. SF also helped us build KM, so it helps the advisors solve customer problems. We were able to improve FTR percentage by 14% too. Our chat handling time has also reduced.
Automating the sales process in stages.
What do you like best about the product?
Saves a lot of time while performing atomation.
What do you dislike about the product?
Quite expensive, may reduce a cost to gain a lot more customers.
What problems is the product solving and how is that benefiting you?
I found with the extension and some tech issues, it wouldn't track emails periodically in Salesforce.
showing 4,811 - 4,820