Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Excellent Product
What do you like best about the product?
Very convinient to manage customer complaints.
What do you dislike about the product?
Omni channel skill based routing for agents
What problems is the product solving and how is that benefiting you?
Complain handling
Flexibility of Salesforce for the win
What do you like best about the product?
The flexibility and transparency of Salesforce makes it a great tool for our industry! It's all about how you implement it!
What do you dislike about the product?
Sometimes just too many ways to do something!
What problems is the product solving and how is that benefiting you?
Transparency and compliance which we were sorely lacking prior to implementing SF
Amazing experience
What do you like best about the product?
1) Top notch Customer service.
2) Chatbot and instant messaging are the X factor.
3) Easy and user-friendly interface.
4) Broad Customizable options for its users.
2) Chatbot and instant messaging are the X factor.
3) Easy and user-friendly interface.
4) Broad Customizable options for its users.
What do you dislike about the product?
Honestly, I didn't have any dislikings. But I would like to add Two things. I think "Reporting" could be better and also please try to add more options for customer service contact.
What problems is the product solving and how is that benefiting you?
My simple answer is Managing data because the salesforce service cloud Customer data is stored in a single platform. And data is precious for understanding analytics.
Smooth and efficient experience
What do you like best about the product?
The UI is the best part about using salesforce.
What do you dislike about the product?
Salesforce could be a bit more intigrated
What problems is the product solving and how is that benefiting you?
Maintaining a healthy pipeline
Best tool for sales automation on the move
What do you like best about the product?
I like the easy to use and filters of Salesforce. It is easy to use and most importantly very simple to operate. My team and I find it. It's is dependable compared to the competitors.
What do you dislike about the product?
The security policies are stringent and approvals may take time. But it is for our benefits. Overall there is not much to dislike. Customer support could be a little more interactive but that's not an issue.
What problems is the product solving and how is that benefiting you?
It is solving my problems of tracking my sales funnel and leads. I also use pardot with my Salesforce for lead nurturing. It's a dependable tool with almost no downtime.
Easy Access
What do you like best about the product?
Step-by-step process. Helpful to review complete business records. Accurate values. Helps enhancing the business opportunity. Can look for customer reviews and work properly
What do you dislike about the product?
Expensive. Customers feel a little tricky to make use of it. High loading time in some cases. Access to objects is quite tricky at times. Easy access to the data would be good.
What problems is the product solving and how is that benefiting you?
I don't have much idea about it. Make the loading time faster. View of record number can be changed. that's it as of now. I'm not sure about the other changes.
Worked with the K12 and npsp salesforce package
What do you like best about the product?
The best part was how easy it is to create custom objects based on our usecase.
What do you dislike about the product?
The discoverability of some of the features was not good enough. I did need to look out for documentation. UX could be better.
What problems is the product solving and how is that benefiting you?
I was working on an edtech startup. The ability to manage multiple universities with their data was good. Was able to create separate subdomains for each.
Pretty awesome experience
What do you like best about the product?
Scalability and product features which enhanced overall usage
What do you dislike about the product?
Can keep features a little simple to increase customer adoption
What problems is the product solving and how is that benefiting you?
It's one of the most popular customer service solutions
Found it good but can't recommend much for poor marketing.
What do you like best about the product?
Cloud based performance and storage as well as the data management.
What do you dislike about the product?
Poor marketing techniques and bad management schemes.
What problems is the product solving and how is that benefiting you?
Cloud based solutions is the benefit for me.
Salesforce Feedback Management.
What do you like best about the product?
Migration Management with Salesforce Senior Architect Responsibilities.
What do you dislike about the product?
Migration arrears should be Imokemented.
What problems is the product solving and how is that benefiting you?
Its Worthfull for Salesforce Feedback Management.
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