Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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5,461 reviews
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Really enjoy the session
What do you like best about the product?
I ended up with key action items and a plan
What do you dislike about the product?
In concerned about the costs and have a. Appropriate business case
What problems is the product solving and how is that benefiting you?
Currently is our single source of truth
Awesome product to boost productivity
What do you like best about the product?
Case management knowledge . Essentially ease to deliver a product quickly during difficult times like pandemic
What do you dislike about the product?
Some known issues and platform slowness.
What problems is the product solving and how is that benefiting you?
Case management and knowledge
Great tool for managing the customer experience
What do you like best about the product?
Cases provide an easy way to track issues from start to resolution
What do you dislike about the product?
Managing multiple business line needs effectively
What problems is the product solving and how is that benefiting you?
It allows our Commercial teams to track there issues all in one place rather than in disparate tools
Service Cloud for Excellent Customer Service
What do you like best about the product?
The ability to be adjusted and tailored for various applications.
What do you dislike about the product?
The setup process can be awkward, and having the service setup separate from the regular setup can be confusing.
What problems is the product solving and how is that benefiting you?
Fast case assignment
CRM that we can always trust one
What do you like best about the product?
Seamless case routing within Salesforce.
What do you dislike about the product?
From my POV, I would say omni channel disconnections. Some of the reporting cannot be archived
What problems is the product solving and how is that benefiting you?
NA
Service users for Agents
What do you like best about the product?
Configuration on Omni Channel and new AI Agent feature that we are using in the near future. I am looking forward to implementing some of the new features.
What do you dislike about the product?
It can get complex at some times with custom automations implemented. I wish more context was out-of-the-box functionality.
What problems is the product solving and how is that benefiting you?
Assisting customers achieve success and fast service answers with our agents.
Easy to use
What do you like best about the product?
Entitlement management for case is the great feature
What do you dislike about the product?
It gets heavy around case object when the org gets bigger
What problems is the product solving and how is that benefiting you?
Case management during the service phase
The pro tool for your customer service team
What do you like best about the product?
It gives a full picture of our consumers that call in for assistance and allows our agents to support
What do you dislike about the product?
Adding in new features can be time consuming
What problems is the product solving and how is that benefiting you?
Documentation of customers who call in and saving the recommendations provided to them
Service Cloud Developer
What do you like best about the product?
I like how Salesforce Service Cloud centralizes customer support interactions across multiple channels, making it easier for service teams to manage cases efficiently. Its AI-driven tools and automation features, like chatbots and workflows, significantly reduce response times and improve customer satisfaction.
What do you dislike about the product?
The complexity of customization can be challenging for non-technical users, and the pricing structure can quickly increase with added features and users. Additionally, navigating through the vast array of tools can be overwhelming for new users.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is solving the challenge of managing customer inquiries and support cases efficiently across various channels. By providing a centralized platform, it enables better case tracking, faster response times, and streamlined communication between support teams and customers. The automation of routine tasks, such as case assignment and follow-ups, reduces manual effort, allowing teams to focus on more complex issues. This results in improved customer satisfaction, quicker resolution times, and overall enhanced productivity for the support team.
Saves cost
What do you like best about the product?
Interactive. Very easy to use and helpful
What do you dislike about the product?
Einstein features needs additiknal cost.
What problems is the product solving and how is that benefiting you?
Omnichannel routing
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