Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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The top choice for any customer service operation.
What do you like best about the product?
The sky is the limit. It's a platform as a service and not just a CRM, sales or support system - you can build anything on it. It's the industry standard and EVERYTHING integrates with it already.
What do you dislike about the product?
Salesforce often makes things look easy at dreamforce or other marketing venues - so you'll often be fighting with your admins if you just want to "turn something on" or activate a feature you've seen demoed. Salesforce takes a lot of expertise to configure correctly and maintain.
What problems is the product solving and how is that benefiting you?
Self-service support options through a public knowledge base; Shared inboxes for email; round robin routing through omnichannel and custom methods; implementation management, customer support, and project management for consulting teams, plus multiple integrated contact center channels.
We run nearly all of our post-sales operations through service cloud.
We run nearly all of our post-sales operations through service cloud.
Salesforce Service Cloud
What do you like best about the product?
I like that everything is organized and easily accessible
What do you dislike about the product?
I don't have any complaints at the moment
What problems is the product solving and how is that benefiting you?
It's a CRM so all our communication with customers is in one place. It keeps things uniform, central, and easy to access.
salesforce
What do you like best about the product?
I like how there are many different ways to store information
What do you dislike about the product?
It needs to be more user friendly. It can be too difficult to naviagte through the website
What problems is the product solving and how is that benefiting you?
helping communicate with customers
Recommendations to others considering the product:
Change the user interface
Increase productivity with Salesforce Service Cloud
What do you like best about the product?
The Salesforce Service Cloud platform can help companies grow their customer service organization by bringing together customer service, field service, and employee service on one platform.
What do you dislike about the product?
While Salesforce Service Cloud is a powerful customer service solution, it has a few drawbacks.
1) First, the solution can be complex to set up and use.
2) It requires a significant amount of training for users to be able to take
1) First, the solution can be complex to set up and use.
2) It requires a significant amount of training for users to be able to take
What problems is the product solving and how is that benefiting you?
Additionally, it provides businesses with tools to automate customer service processes. This can help businesses save time and money, while providing a better customer experience. It provides a centralized platform for businesses to track customer service requests, optimize service delivery processes, and improve customer satisfaction levels.
Over all marketing solution in One platform of salesforce service cloud
What do you like best about the product?
marketing automation, Learning source, analytic platform,
What do you dislike about the product?
Free version limited access here, want more free access for know about salesforce service cloud.
What problems is the product solving and how is that benefiting you?
Data analyse in various ways in platforms through solutions.
Customer Service becomes Much easier with Salesforce Service Cloud
What do you like best about the product?
Simple to integrate with API and case management automation and user allocations, the use of Bot on case resolution is a fantastic feature. Marketing Journey integration is another feature worth mentioning here
What do you dislike about the product?
Users and administrators require a lot of training to use the application as the platform is pretty complex to modify and administer. UI needs some more improvements
What problems is the product solving and how is that benefiting you?
Helps us to create a single platform to address multiple cases at a time by the agent and maintain the content. It also helps us to rought the cases to the right agent
Limited in UI and functionality
What do you like best about the product?
Security is easy to setup and limit visibility to records
What do you dislike about the product?
UI is dificult to adept to house styling
What problems is the product solving and how is that benefiting you?
Fast delivery
Great CRM with all necessary features
What do you like best about the product?
The simplicity of the interface as well as the add on pricing
What do you dislike about the product?
The UI could be a bit more user friendly. It is a bit complicated
What problems is the product solving and how is that benefiting you?
Managing customers and leads and their complaints. Tracking TaTs.
Salesforce Lightning
What do you like best about the product?
It allow us to build more customize requirement.
What do you dislike about the product?
Not really other than the UI can be move lively for users.
What problems is the product solving and how is that benefiting you?
Improve process governance
Marketing Automation, flexible
What do you like best about the product?
Marketing Automation, is easy to learning.
What do you dislike about the product?
If this is available for one person user then it's more helpful.
What problems is the product solving and how is that benefiting you?
Easy storage and automation are helpful for marketing action implemented correctly.
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